{"title":"Eahora","description":"","products":[{"product_id":"eahora-juliet-ii-e-bike","title":"Eahora Juliet II E-bike","description":"\u003c!-- more --\u003e\n\u003cp\u003eUnleash your full potential with the Eahora Juliet II. Featuring a cutting-edge 52V 60Ah battery and a powerful 1500W motor, this e-bike sets a new standard for durability and range. With precise design and a passion for adventure, it's the ultimate choice for thrilling speed, unbeatable strength, and extended distance. Experience limitless innovation and performance today.\u003c\/p\u003e\n\u003cdiv style=\"position: relative; width: 100%; max-width: 1200px; margin: 0 auto; border-radius: 10px; overflow: hidden;\"\u003e\n\u003c!-- Video --\u003e \u003cvideo style=\"width: 100%; height: auto; display: block; object-fit: cover;\" muted=\"\" loop=\"loop\" autoplay=\"autoplay\" playsinline=\"\"\u003e\n    \u003csource type=\"video\/mp4\" src=\"https:\/\/cdn.shopify.com\/videos\/c\/o\/v\/546b0fdf655e479ca374d5d2b739fcc4.mp4\"\u003e\n    Your browser does not support the video tag.\n    \n  \u003c\/source\u003e\u003c\/video\u003e \u003c!-- Overlay Text --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; left: 20px; color: white; text-align: left; font-family: Arial, sans-serif;\"\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003eTop Speed\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e29 - 34 MPH\u003c\/p\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003eRange per Charge\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e100 - 110 MILES\u003c\/p\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e60ah Battery\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e3,120WH 52V\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003ePackage list\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eElectric Bike * 1 (85% assembled)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eEbike Battery * 1 (2 keys)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eBattery Charger * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eFront Tire * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eHeadlight * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ePedals * 2 (left \u0026amp; right)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eScrews \u0026amp; Toolkit * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eOwner's Manual * 1\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\n\u003cbr\u003eRiding modes\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003e5 Levels Pedal-Assist (Cadence)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e5 Levels Throttle\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e8 Seconds Auto-Cruise\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e7-Speed Non-Electric\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e6 KM\/H Walk\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eSpecifications\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eTechnical Specifications\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eTo ensure uninterrupted supplying and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eBasic Specs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eBike Class:\u003c\/strong\u003e Class 3 ebike with throttle and pedal assist functions.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBike Weight:\u003c\/strong\u003e 116 lbs in total with the battery. The battery weighs 27.6 lbs.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRange per Charge:\u003c\/strong\u003e 78 - 84 miles on throttle mode. 100 - 110 miles on pedal assist mode.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePayload Capacity:\u003c\/strong\u003e Recommended rider weight within 330 lbs.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eElectronic System\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eMotor:\u003c\/strong\u003e 1500W DC hub motor, cassette; rated torque: 95 N.M.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBattery:\u003c\/strong\u003e 52V 60AH (3.12KWH) battery.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eController:\u003c\/strong\u003e 52V, 30 ± 0.5A; 12MOS.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCharger:\u003c\/strong\u003e 58.8V ~ 8A smart charger; input 100-240V 50\/60HZ.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDisplay:\u003c\/strong\u003e 4\" portrait color display(Mask), brightness: 100CD\/M2\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLights:\u003c\/strong\u003e Front light 52V 20W LED light; rear integrated brake lights.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWiring:\u003c\/strong\u003e Water-resistant connectors and wiring harness.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWaterproof Rates:\u003c\/strong\u003e IP65 Waterproof, including motor battery, display, and wiring.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBicycle Components\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFrame:\u003c\/strong\u003e Carbon Steel; frame size: 20\" * 18\".\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBrakes:\u003c\/strong\u003e 180MM front and rear hydraulic disc brakes.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBrake Levers:\u003c\/strong\u003e Aluminum alloy comfort grip levers with motor cutoff switch.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTires:\u003c\/strong\u003e 20\" * 4\" CST tires; tire pressure marked on sidewall.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFork:\u003c\/strong\u003e 80MM travel mechanic suspension alloy fork, adjustable.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRear Suspension:\u003c\/strong\u003e 35MM Travel Spring suspension(HLT-100).\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eChain:\u003c\/strong\u003e DG50 chain.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCrank Set:\u003c\/strong\u003e 48T * 170MM, single-sided chainring guard.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eShifters:\u003c\/strong\u003e Shimano 7-speed.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDerailleur:\u003c\/strong\u003e Shimano 7-speed.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFreewheel:\u003c\/strong\u003e Shimano 7-speed, 14-28T.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eGrip:\u003c\/strong\u003e Comfort rubber ergo grips.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHandlebar:\u003c\/strong\u003e BMX handlebar.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePedals:\u003c\/strong\u003e 9\/16, polymer bearing.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHeadset:\u003c\/strong\u003e Integrated threadless headset.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRack:\u003c\/strong\u003e Customized steel rear rack.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eKickstand:\u003c\/strong\u003e Aluminum alloy kickstand with plastic foot.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFenders:\u003c\/strong\u003e Custom fat tire fenders, no bracket arm.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSaddle:\u003c\/strong\u003e Comfort leather saddle.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRims:\u003c\/strong\u003e Aluminum 36H spoke wheel.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSeatpost:\u003c\/strong\u003e Aluminum seatpost with clamp.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBell:\u003c\/strong\u003e Electric horn integrated into the headlight.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWhat sets Juliet II apart from Juliet? Is it just the speed?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNot quite. Juliet II introduces several enhancements, including a four-link rear suspension, a potent 1500W motor, and a robust 52V battery. These upgrades combine to redefine performance and comfort, setting a new standard for your riding experience.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat kind of riding experience does the 1500W motor offer in Juliet II?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWith its 1500W motor, Juliet II delivers exhilarating acceleration and impressive hill-climbing prowess. Whether tackling steep inclines or navigating city streets with ease, this motor provides unmatched power and responsiveness for an exciting ride every time.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow does the four-link rear suspension improve comfort and safety?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe four-link rear suspension of Juliet II absorbs shocks and vibrations effectively, reducing rider fatigue and enhancing stability. This advanced suspension system prioritizes safety and comfort, ensuring a smoother and more enjoyable ride, regardless of terrain.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan Juliet II handle both urban commuting and off-road adventures?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAbsolutely. Juliet II is engineered to excel in diverse environments, seamlessly transitioning from city streets to rugged trails. Its versatility empowers riders to explore new horizons and enjoy every ride, whether in urban landscapes or off-road terrain.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDo Juliet II owners need to follow specific maintenance guidelines?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYes, comprehensive maintenance guidelines are provided to Juliet II owners. These guidelines cover essential aspects such as suspension care, battery maintenance, and motor upkeep, ensuring optimal performance and longevity for your eBike.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e Warranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"Black","offer_id":47918530232611,"sku":"eAhora Juliet II Black ZD","price":1799.0,"currency_code":"USD","in_stock":true},{"title":"White","offer_id":47918530265379,"sku":"eAhora Juliet II White ZD","price":1799.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/OffGrid_Lux_Eahora_Electric_Bike_eAhora_Juliet_II_Black_ZD_julietII_black_3.png?v=1731099235"},{"product_id":"eahora-p5-electric-bike-750w-motor-48v-20ah-battery-80-mile-range","title":"Eahora P5 Electric Bike - 750W Motor, 48V 20AH Battery, 80 Mile Range","description":"\u003c!-- more --\u003e\n\u003cp\u003eTransform your ride with the Eahora P5 e-bike, the Class 3 powerhouse that will thrill both adventurers and commuters. Its impressive 750W motor offers 85N.M of torque and a 48V 20AH lithium battery, providing up to 80 miles of pure excitement on a single charge. Designed with a durable magnesium alloy frame, Shimano 7-speed drivetrain, and advanced safety features, such as 180MM mechanical disc brakes and IP65 waterproofing, the Eahora P5 sets a new standard for performance and reliability. Whether conquering hills or navigating city streets, experience a smarter, longer, and more comfortable ride.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003ePackage list\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eElectric Bike * 1 (85% assembled)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eEbike Battery * 1 (2 keys)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eBattery Charger * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eFront Tire * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eHeadlight * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ePedals * 2 (left \u0026amp; right)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eScrews \u0026amp; Toolkit * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eOwner's Manual * 1\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eSpecification\u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTechnical Specifications\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eTo ensure uninterrupted supplying and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eBasic\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eBike Class:\u003c\/strong\u003e Class 3 ebike with 5-level pedal assist and throttle.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBike Weight:\u003c\/strong\u003e 84.8 lbs in total with the battery. The battery weighs 27.6 lbs.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRange per Charge:\u003c\/strong\u003e 34 - 40 miles on throttle mode. 68 - 80 miles on pas mode.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePayload Capacity:\u003c\/strong\u003e Recommended rider weight within 330 lbs.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eElectronic System\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eMotor:\u003c\/strong\u003e 750W DC hub motor, cassette; rated torque: 85N.M.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBattery:\u003c\/strong\u003e 48V 20AH (960 WH) lithium battery, available to add an extra 15Ah battery.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eController:\u003c\/strong\u003e 48V, 25 ± 1A; 12MOS.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCharger:\u003c\/strong\u003e 54.6V ~ 3A smart charger; input 100-240V 50\/60HZ. Charging hour: 6-8 Hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDisplay:\u003c\/strong\u003e 4\" portrait color display(YL-81F), brightness: 100CD\/M2.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThrottle:\u003c\/strong\u003e Thumb throttle\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLights:\u003c\/strong\u003e Front light with 48V 20W LED light, rear reflector.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWiring:\u003c\/strong\u003e Wiring harness with water-resistant connectors.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWaterproof Rates:\u003c\/strong\u003e IP65 Waterproof, including motor battery, display, and wiring.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBicycle Components\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFrame:\u003c\/strong\u003e Magnesium alloy; frame size: 24\" * 18\"\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBrakes:\u003c\/strong\u003e 180MM front and rear mechanical disc brakes.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBrake Levers:\u003c\/strong\u003e Aluminum alloy levers with motor cutoff switch.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTires:\u003c\/strong\u003e 24\" * 4.0\" tires; tire pressure marked on sidewall.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFork:\u003c\/strong\u003e 100MM travel mechanical suspension alloy fork.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRear Suspension:\u003c\/strong\u003e 500MM adjustable shock absorber.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eChain:\u003c\/strong\u003e T50 alloy steel rust-resistant chain; 126 segments.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCrank Set:\u003c\/strong\u003e 44T * 170MM, single-sided chainring guard.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eShifters:\u003c\/strong\u003e Shimano 7 Speed (TY300), 22.2MM * 2400MM.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDerailleur:\u003c\/strong\u003e Shimano 7 Speed(M315).\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFreewheel:\u003c\/strong\u003e Shimano 7 Speed (MF-TZ500-7),14-28T.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eGrip:\u003c\/strong\u003e Comfort rubber ergo grips.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHandlebar:\u003c\/strong\u003e Rise Handlebar, w 720 * φ 22.2.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePedals:\u003c\/strong\u003e 9\/16, polymer bearing.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHeadset:\u003c\/strong\u003e Integrated threadless headset.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRack:\u003c\/strong\u003e Optional.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eKickstand:\u003c\/strong\u003e Aluminum alloy kickstand with plastic foot.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFenders:\u003c\/strong\u003e None.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSaddle:\u003c\/strong\u003e Leather fabric, breathable, memory foam.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRims:\u003c\/strong\u003e Aluminum spoke rims, 24\" * 4\" * 12G * 36H.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSeatpost:\u003c\/strong\u003e Aluminum seat post with clamp.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBell:\u003c\/strong\u003e Right external finger-dial bell.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eIs it a good commuter? I want to ride it for work.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAbsolutely! With a range per charge of up to 80 miles, the Eahora ebike is perfect for commuting to work.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I remove the battery and charge it at home?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYes, you can! Our ebikes feature easily detachable batteries that can be removed within just 2 minutes for hassle-free charging indoors. Rest assured, our batteries are meticulously chosen for their exceptional quality and are fully compliant with rigorous UL certification standards.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIf the battery runs out while riding, will it be difficult to ride the bike home like a bike?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNot at all! All Eahora ebikes are equipped with a convenient Sport Mode feature. Even if your battery runs out during your ride, or if you simply want to enjoy manual cycling for exercise, you can effortlessly switch to this mode. In Sport Mode, your ebike functions just like a regular bike, giving you the freedom and flexibility to pedal with ease.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDoes your ebike come fully assembled? Do I need to purchase tools for assembly?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo ensure your Eahora ebike arrives in pristine condition, we ship them at 85% assembly, requiring only minimal effort on your part. You'll simply need to attach the front wheels, handlebars, and pedals, which can easily be done with the tools and instructional videos provided. No need to worry about purchasing additional tools – we've got you covered for a seamless assembly process.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e Warranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"No App Control","offer_id":48163698770211,"sku":"eAhora P5-Ⅰ Gray-Brown PX","price":1499.0,"currency_code":"USD","in_stock":true},{"title":"App Control","offer_id":48163823976739,"sku":"eAhora P5-Ⅰ Gray-Brown PX(CAN)","price":1599.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/OffGrid_Lux_Eahora_Electric_Bike_eAhora_P5-_Gray-Brown_PX.png?v=1731099365"},{"product_id":"eahora-romeo-pro-e-bike","title":"Eahora Romeo Pro E-bike","description":"\u003c!-- more --\u003e\n\u003cp\u003e\u003cspan\u003eUnleash your inner adventurer with Eahora Romeo Pro - the ultimate choice for thrill-seekers. Featuring a powerful 60Ah EV-class battery and conforming to the strictest safety standards, this 48V e-bike will provide endless energy for your explorations. Say goodbye to range anxiety and embrace the freedom to discover new horizons. With its moped-style carbon steel frame, you'll enjoy unparalleled handling and control, taking your riding to new heights.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cdiv style=\"position: relative; width: 100%; max-width: 1200px; margin: 0 auto; border-radius: 10px; overflow: hidden;\"\u003e\n\u003c!-- Video --\u003e \u003cvideo playsinline=\"\" autoplay=\"autoplay\" loop=\"loop\" muted=\"\" style=\"width: 100%; height: auto; display: block; object-fit: cover;\"\u003e\n    \u003csource src=\"https:\/\/www.eahoraebike.com\/cdn\/shop\/videos\/c\/vp\/e87db76a8b38473493424383fefb20d2\/e87db76a8b38473493424383fefb20d2.HD-1080p-7.2Mbps-22237588.mp4?v=0\" type=\"video\/mp4\"\u003e\n    Your browser does not support the video tag.\n  \u003c\/source\u003e\u003c\/video\u003e \u003c!-- Overlay Text --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; left: 20px; color: white; text-align: left; font-family: Arial, sans-serif;\"\u003e\n\u003c!-- Titles (h1) --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e31 - 34 MPH\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003efor PAS \u0026amp; throttle\u003c\/p\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e104 - 112 Miles\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003erange per charge\u003c\/p\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e60AH 2,880WH\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e48V battery\u003c\/p\u003e\n\u003ch1 style=\"font-size: 1.5rem; margin-top: 15px; font-weight: bold;\"\u003eRomeo Pro\u003c\/h1\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e\u003cspan\u003ePackage list\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eElectric Bike * 1 (85% assembled)\u003cbr\u003eEbike Battery * 1 (2 keys)\u003cbr\u003eBattery Charger * 1\u003cbr\u003eFront Tire * 1\u003cbr\u003eHeadlight * 1\u003cbr\u003ePedals * 2 (left \u0026amp; right)\u003cbr\u003eScrews \u0026amp; Toolkit * 1\u003cbr\u003eOwner's Manual * 1\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e\u003cspan\u003eSpecifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eTechnical Specifications:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eTo ensure uninterrupted supplying and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eBasic:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eBike Class:\u003c\/strong\u003e Class 3 ebike with 5-level pedal assist and throttle.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eBike Weight:\u003c\/strong\u003e 124.6 lbs in total with the battery. The battery weighs 27.6 lbs.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eRange per Charge:\u003c\/strong\u003e 70 - 76 miles on throttle mode. 104 - 112 miles on pas mode.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003ePayload Capacity:\u003c\/strong\u003e Recommend rider weight within 330lbs.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eElectronic System:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eMotor:\u003c\/strong\u003e 1200W DC hub motor, cassette; Torque: 90N.M.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eBattery:\u003c\/strong\u003e 48V 60AH (2.88KWH) lithium battery.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eController:\u003c\/strong\u003e 48V, 30 ± 1A; 12MOS.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eCharger:\u003c\/strong\u003e 54.6V ~ 5A smart charger; input 100-240V 50\/60HZ.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eDisplay:\u003c\/strong\u003e 4\" portrait color display(Mask), brightness: 100CD\/M2\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eLights:\u003c\/strong\u003e Front light with 48V 20W LED light, rear light with brake signal and turn signal blinker.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eWiring:\u003c\/strong\u003e Wiring harness with water-resistant connectors.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eWaterproof Rates:\u003c\/strong\u003e IP65 Waterproof, including motor battery, display, and wiring.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBicycle Components:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eFrame:\u003c\/strong\u003e Carbon Steel; frame size: 26\" * 18\".\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eBrakes:\u003c\/strong\u003e 203MM front and rear hydraulic disc brakes, dual-piston brake caliper.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eBrake Levers:\u003c\/strong\u003e Aluminum alloy levers with motor cutoff switch.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eTires:\u003c\/strong\u003e 26\" * 4\" CST tires; tire pressure marked on sidewall.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eFork:\u003c\/strong\u003e 100MM travel hydraulic suspension alloy fork, adjustable.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eRear Suspension:\u003c\/strong\u003e 50MM adjustable air valve shock absorber.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eChain:\u003c\/strong\u003e T50 alloy steel rust-resistant chain; 126 segments.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eCrank Set:\u003c\/strong\u003e 44T * 170MM, dual-sided chainring guard.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eShifters:\u003c\/strong\u003e Shimano 7 Speed(ASLTX50R7CT), 22.2MM * 2400MM.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eDerailleur:\u003c\/strong\u003e Shimano 7 Speed(RD-TY300).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eFreewheel:\u003c\/strong\u003e Shimano 7 Speed(MF-TZ500-7),14-28T.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eGrip:\u003c\/strong\u003e Comfort rubber ergo grips.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eHandlebar:\u003c\/strong\u003e Rise Handlebar, w 720 * φ 22.2.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003ePedals:\u003c\/strong\u003e 9\/16, polymer bearing.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eHeadset:\u003c\/strong\u003e Integrated threadless headset.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eRack:\u003c\/strong\u003e Optional.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eKickstand:\u003c\/strong\u003e Aluminum alloy kickstand with plastic foot.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eFenders:\u003c\/strong\u003e Custom fat tire fenders, no bracket arm.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eSaddle:\u003c\/strong\u003e Leather fabric, breathable, memory foam.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eRims:\u003c\/strong\u003e Aluminum spoke rims, 26\" * 4\" * 12G * 36H.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eSeatpost:\u003c\/strong\u003e None.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eBell:\u003c\/strong\u003e Electric horn integrated into the headlight\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eHow can the seat of the Romeo bike be raised up? Would need it to be higher.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eUnfortunately, the seat height of our Romeo bike is not adjustable. If you require a higher seat position, the only solution would be to replace it with a thicker seat.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat is the top speed of the pedal assist and throttle?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAccording to our real-world test results, the Romeo bike can achieve speeds of up to 27 mph to 29 mph with both pedal assist and throttle modes. For the Romeo Pro model, the speed ranges from 29 mph to 32 mph. These speeds were tested with a rider weighing 165 lbs on a paved surface.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e Warranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003ewarranty \u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Eahora","offers":[{"title":"Black","offer_id":47918548549923,"sku":"eAhora Romeo-P Black ZD (S)","price":1959.0,"currency_code":"USD","in_stock":true},{"title":"Green","offer_id":47918548582691,"sku":"eAhora Romeo-P Green ZD（S)","price":1959.0,"currency_code":"USD","in_stock":true},{"title":"Camo","offer_id":47918548615459,"sku":"eAhora Romeo-P Camo ZD（S)","price":1959.0,"currency_code":"USD","in_stock":true},{"title":"Grey","offer_id":47918548648227,"sku":"eAhora Romeo-P Gray ZD (S)","price":2199.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/OffGrid_Lux_Eahora_Electric_Bike_eAhora_Romeo-P_Black_ZD_S_romeo_gray_2_4.png?v=1731099535"},{"product_id":"eahora-ft-01-elecric-bike","title":"Eahora FT-01 Electric bike","description":"\u003c!-- more --\u003e\n\u003cp\u003e\u003cspan data-font-family='v-sans, system-ui, -apple-system, BlinkMacSystemFont, \"Segoe UI\", sans-serif, \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\"'\u003e\u003c\/span\u003eExperience endless opportunities with Eahora's FT-01, a work of art in human-focused design that flawlessly blends fashion and usability. Made with premium materials and our relentless pursuit of advancement, the FT-01 provides durability and reliability, empowering you to fully embrace your journeys with complete confidence. Our team of talented designers has carefully crafted the frame for unparalleled comfort, effortless maneuvering, and a precise fit for riders in our recommended height range.\u003cspan data-font-family='\"v-sans\"'\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e\u003cspan data-font-family='\"v-sans\"'\u003ePackage list \u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cspan data-font-family='\"v-sans\"'\u003eElectric Bike * 1 (85% assembled)\u003cbr\u003eEbike Battery * 1 (2 keys)\u003cbr\u003eBattery Charger * 1\u003cbr\u003eFront Tire * 1\u003cbr\u003eHeadlight * 1\u003cbr\u003ePedals * 2 (left \u0026amp; right)\u003cbr\u003eScrews \u0026amp; Toolkit * 1\u003cbr\u003eOwner's Manual * 1\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e\u003cspan data-font-family='\"v-sans\"'\u003eSpecifications\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eTechnical Specifications\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eTo ensure uninterrupted supply and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eBasic\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eBike Class\u003c\/strong\u003e: Class 3 ebike with 3-level pedal assist and throttle.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBike Weight\u003c\/strong\u003e: Total weight of 90.6 lbs with the battery. The battery weighs 13.1 lbs.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRange per Charge\u003c\/strong\u003e: 28 miles on throttle mode. 43 miles on PAS mode.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePayload Capacity\u003c\/strong\u003e: Recommended rider weight within 330 lbs.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eElectronic System\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eMotor\u003c\/strong\u003e: 1500W DC hub motor, cassette.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBattery\u003c\/strong\u003e: 48V 20AH (960 WH) lithium battery.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eController\u003c\/strong\u003e: 48V 26 ± 1A; 12MOS.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCharger\u003c\/strong\u003e: 48V ~ 3A smart charger.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDisplay\u003c\/strong\u003e: 4\" landscape color display(YL-90T-H), IP65 waterproof; brightness: 120CD\/M2.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThrottle\u003c\/strong\u003e: Twist throttle.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLights\u003c\/strong\u003e: Front light with 48V 12W LED light, rear light with brake signal, driving-light.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWiring\u003c\/strong\u003e: Wiring harness with water-resistant connectors.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWaterproof Rating\u003c\/strong\u003e: IP65 Waterproof, including motor battery, display, and wiring.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBicycle Components\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFrame\u003c\/strong\u003e: Alloy steel.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBrakes\u003c\/strong\u003e: 180MM front and rear hydraulic disc brakes.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBrake Levers\u003c\/strong\u003e: Aluminum alloy levers with motor cutoff switch.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTires\u003c\/strong\u003e: 20\" * 4.0\" tires; tire pressure marked on sidewall.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFork\u003c\/strong\u003e: 100MM travel mechanic suspension alloy fork.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRear Suspension\u003c\/strong\u003e: Spring suspension.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eChain\u003c\/strong\u003e: T50 alloy steel rust-resistant chain; 112 segments.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCrank Set\u003c\/strong\u003e: 48T * 170MM, single-sided chainring guard.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eGrip\u003c\/strong\u003e: Comfort rubber ergo grips.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHandlebar\u003c\/strong\u003e: Rise Handlebar.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePedals\u003c\/strong\u003e: 9\/16, polymer bearing.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHeadset\u003c\/strong\u003e: Integrated threadless headset.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRack\u003c\/strong\u003e: None.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eKickstand\u003c\/strong\u003e: Aluminum alloy kickstand with plastic foot.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFenders\u003c\/strong\u003e: Custom fat tire fenders, with bracket arm.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSaddle\u003c\/strong\u003e: Leather fabric, breathable, memory foam.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRims\u003c\/strong\u003e: Aluminum 36H spoke wheel.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSeatpost\u003c\/strong\u003e: None.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBell\u003c\/strong\u003e: Electric horn integrated into the headlight.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e\u003cspan data-font-family='\"v-sans\"'\u003eFAQ\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eThe seat height is not adjustable, what rider height do you recommend?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe seat height is fixed at 33.5\" or 85cm. We recommend a rider height between 5'5\" - 6'3\" or 165 - 190cm.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIs it hard to assemble by myself?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe FT 01 is delivered with 85% assembled, and we also provide a detailed assembly video for your convenience.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhat's the weight of the battery? Can I remove it from the bike to charge?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe battery weighs 13.1 lbs and is conveniently removable, allowing you to easily extract it for charging purposes.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e Warranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e\u003cspan data-font-family='\"v-sans\"'\u003eWarranty\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"Black","offer_id":47918553694499,"sku":"eAhora FT-01T Black MSK","price":1599.0,"currency_code":"USD","in_stock":true},{"title":"White","offer_id":47918553727267,"sku":"eAhora FT-01T White MSK","price":1599.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/OffGrid_Lux_Eahora_Electric_Bike_eAhora_FT-01T_Black_MSK_FT_01_black_1.png?v=1731099088"},{"product_id":"rear-cargo-basket","title":"Romeo \u0026 Juliet Rear Basket","description":"\u003cp\u003eIntroducing the durable and versatile steel rear rack basket designed specifically for Juliet and Romeo. Crafted from high-quality steel, this robust and reliable accessory is built to withstand the rigors of extended journeys and provide a convenient storage solution for all your essentials.\u003c\/p\u003e\n\u003ch2\u003e\u003cstrong\u003eFeatures\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eSturdy construction with reinforced corners and supports\u003c\/li\u003e\n\u003cli\u003eGenerous storage space to organize and secure your cargo effectively\u003c\/li\u003e\n\u003cli\u003eExcellent durability that is resistant to impacts, bumps, and dents\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eEasy installation and removal with only 4 mounting screws\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e\u003cstrong\u003eSpecs\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eCompatible Model Ebike: Eahora Juliet \u0026amp; Eahora Romeo(must having Romeo's rear rack) \u0026amp; Cupid\u003cspan data-mce-fragment=\"1\"\u003e(must having Cupid's rear rack)\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003eMaterial: steel\u003c\/li\u003e\n\u003cli\u003ePackage Weight: 3 kg or 6.61 lbs\u003c\/li\u003e\n\u003cli\u003ePackage Size: 48.5 * 17.5 * 37.5 cm or 19.1 * 6.9 * 14.8 inches\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e\u003cstrong\u003eNotes\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eWeight Distribution: When loading items into the rear rack basket, it's essential to distribute the weight evenly to maintain balance and stability while riding. Place heavier items closer to the center of the basket and lighter items toward the edges\u003c\/li\u003e\n\u003cli\u003eSecure Your Load: To prevent items from shifting or falling out during your ride, use bungee cords, straps, or cargo nets to secure your load. Take the time to properly fasten and tighten the restraints to keep everything in place\u003c\/li\u003e\n\u003cli\u003eLoad Capacity: While the steel construction provides excellent durability, it's important to adhere to the recommended load capacity specified by the manufacturer. Overloading the basket may affect your bike's stability and handling, so always check the maximum weight limit and stay within that range\u003c\/li\u003e\n\u003cli\u003eHeight Considerations: Be mindful of the height of the items you load into the basket. Ensure that they do not extend too high above the rear rack, as this can affect your maneuverability and potentially interfere with your visibility or the bike's balance\u003c\/li\u003e\n\u003cli\u003eBalancing the Bike: Depending on the weight of the items you carry, it may impact the bike's handling and stability. Take some time to familiarize yourself with how the loaded rear rack basket affects the overall balance of your electric bike, and adjust your riding style accordingly\u003c\/li\u003e\n\u003cli\u003eRegular Maintenance: Maintain your rear rack basket by periodically checking for any signs of wear, loose bolts, or damaged components. If necessary, tighten or replace any loose or worn-out parts to ensure the basket remains securely attached to your bike\u003c\/li\u003e\n\u003cli\u003eCompatibility: Before purchasing a rear rack basket, ensure it is compatible with our Juliet and Romeo electric bike model. Consider the size, shape, and attachment mechanism to ensure a proper fit\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e\u003cstrong\u003ePackage Included\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eRear cargo basket * 1\u003c\/li\u003e\n\u003cli\u003eMounting screws\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Eahora","offers":[{"title":"Default Title","offer_id":47918559953187,"sku":"ZD-Juliet-1002","price":63.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/eahora_rear_rack_basket_juliet_romeo_1.png?v=1711923983"},{"product_id":"eahora-juliet-electric-bike","title":"Eahora Juliet Electric bike","description":"\u003cp\u003e\u003c!-- more --\u003eDiscover the ultimate option for cyclists seeking dependable and enduring journeys - Eahora's Juliet E-bike. With a strong 48V 60Ah battery that meets strict EV safety standards, you can confidently explore longer distances without fear of losing power. Made with a durable and sturdy steel step-through frame, this bike guarantees a superior and lasting experience with every ride.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c!-- Container --\u003e\n\u003cdiv style=\"position: relative; width: 100%; max-width: 1200px; margin: 0 auto; overflow: hidden; border-radius: 10px;\"\u003e\n\u003c!-- Video Background --\u003e \u003cvideo style=\"position: relative; z-index: 1; width: 100%; height: auto; display: block; object-fit: cover;\" muted=\"\" loop=\"loop\" autoplay=\"autoplay\" playsinline=\"\"\u003e\n    \u003csource type=\"video\/mp4\" src=\"https:\/\/cdn.shopify.com\/videos\/c\/o\/v\/2d4c665c556040209601420b2afc9f2f.mp4\"\u003e\n    Your browser does not support the video tag.\n  \u003c\/source\u003e\u003c\/video\u003e \u003c!-- Text Overlay --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; left: 20px; z-index: 9999; color: white; font-family: Arial, sans-serif; text-align: left;\"\u003e\n\u003c!-- Title + Data Pair 1 --\u003e\n\u003ch1 style=\"font-size: 1rem; margin: 10px 0; font-weight: bold;\"\u003eTop Speed\u003c\/h1\u003e\n\u003cp style=\"font-size: 2rem; margin: 5px 0; font-weight: normal;\"\u003e25 - 28 MPH\u003c\/p\u003e\n\u003c!-- Title + Data Pair 2 --\u003e\n\u003ch1 style=\"font-size: 1rem; margin: 10px 0; font-weight: bold;\"\u003eRange per Charge\u003c\/h1\u003e\n\u003cp style=\"font-size: 2rem; margin: 5px 0; font-weight: normal;\"\u003e110 - 120 MILES\u003c\/p\u003e\n\u003c!-- Title + Data Pair 3 --\u003e\n\u003ch1 style=\"font-size: 1rem; margin: 10px 0; font-weight: bold;\"\u003e60ah Battery\u003c\/h1\u003e\n\u003cp style=\"font-size: 2rem; margin: 5px 0; font-weight: normal;\"\u003e2,880WH 48V\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003ciframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/CaIBkolr9tQ?si=cF9WagBfJmkrhCuO\" height=\"315\" width=\"560\"\u003e\n\u003c\/iframe\u003e\u003c\/p\u003e\n\u003ch3\u003e\u003cbr\u003e\u003c\/h3\u003e\n\u003ch3\u003ePackage list \u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eElectric Bike * 1 (85% assembled)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eEbike Battery * 1 (2 keys)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eBattery Charger * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eFront Tire * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eHeadlight * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ePedals * 2 (left \u0026amp; right)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eScrews \u0026amp; Toolkit * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eOwner's Manual * 1\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eSpecification \u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eTechnical Specifications\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eTo ensure uninterrupted supply and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eBasic Specs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eBike Class\u003c\/strong\u003e: Class 3 ebike with throttle and pedal assist functions.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBike Weight\u003c\/strong\u003e: Total weight of 116lbs with the battery. The battery alone weighs 27.6 lbs.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRange per Charge\u003c\/strong\u003e: 78 - 84 miles on throttle mode. 110 - 120 miles on PAS mode.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePayload Capacity\u003c\/strong\u003e: Recommended rider weight within 330lbs.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eElectronic System\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eMotor\u003c\/strong\u003e: 1000W DC hub motor, cassette; rated torque: 90N.M.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBattery\u003c\/strong\u003e: 48V 60AH (2.88KWH) battery.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eController\u003c\/strong\u003e: 48V, 25 ± 0.5A; 12MOS.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCharger\u003c\/strong\u003e: 54.6V ~ 5A smart charger; input 100-240V 50\/60HZ.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDisplay\u003c\/strong\u003e: 4\" portrait color display(YL-81F), IP65 Waterproof; brightness: 100CD\/M2\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLights\u003c\/strong\u003e: Front light 48V 8W LED light; rear integrated brake lights, turn-signal lights.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWiring\u003c\/strong\u003e: Water-resistant connectors and wiring harness.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWaterproof Rating\u003c\/strong\u003e: IP65 Waterproof, including motor battery, display, and wiring.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBicycle Components\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFrame\u003c\/strong\u003e: Carbon Steel; frame size: 20\" * 18\".\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBrakes\u003c\/strong\u003e: 180MM front and rear hydraulic disc brakes.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBrake Levers\u003c\/strong\u003e: Aluminum alloy comfort grip levers with motor cutoff switch.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTires\u003c\/strong\u003e: 20\" * 4\" CST tires; tire pressure marked on sidewall.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFork\u003c\/strong\u003e: 80MM travel mechanic suspension alloy fork, non-adjustable.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRear Suspension\u003c\/strong\u003e: 35MM Travel Spring suspension(HLT-100) * 2.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eChain\u003c\/strong\u003e: DG50 chain.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCrank Set\u003c\/strong\u003e: 48T * 165MM, dual-sided chainring guard.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eShifters\u003c\/strong\u003e: Shimano 7-speed.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDerailleur\u003c\/strong\u003e: Shimano 7-speed.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFreewheel\u003c\/strong\u003e: Shimano 7-speed, 14-28T.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eGrip\u003c\/strong\u003e: Comfort rubber ergo grips.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHandlebar\u003c\/strong\u003e: BMX handlebar.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePedals\u003c\/strong\u003e: 9\/16, polymer bearing.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHeadset\u003c\/strong\u003e: Integrated threadless headset.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRack\u003c\/strong\u003e: Customized steel rear rack.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eKickstand\u003c\/strong\u003e: Aluminum alloy kickstand with plastic foot.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFenders\u003c\/strong\u003e: Custom fat tire fenders, no bracket arm.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSaddle\u003c\/strong\u003e: Comfort leather saddle.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRims\u003c\/strong\u003e: Aluminum 36H spoke wheel.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSeatpost\u003c\/strong\u003e: Aluminum seatpost with clamp.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBell\u003c\/strong\u003e: Electric horn integrated into the headlight.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eCan the brightness on the display be adjusted? I can hardly see the speed when riding.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe brightness of the display is not adjustable. We recommend adjusting its position (by rotating the display bracket more vertically) to improve readability under sunlight.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIs it hard to handle with the 125 lbs weighted bike?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eHandling the 125 lbs weighted bike is no more difficult while riding compared to other bikes weighing 45-70 lbs. However, it may be more challenging to walk or lift for storage\/transportation.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eShould I charge the battery after every ride? I don't want to get this expensive battery broken after the warranty expires.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYou can charge the battery after every ride if desired, but it's not necessary. Charging the lithium battery after every ride to maintain full charge or charging after it runs out will not shorten its lifespan or reduce charging cycles. For long-term storage (such as during winter), it's recommended to keep the battery at 40-60% charge and check and recharge monthly.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIs the Juliet model considered as a female bike? I’m considering between Juliet or Romeo.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWhile many customers may initially perceive the Juliet as a female bike due to its step-through frame and BMX handlebar, it's designed as a versatile option suitable for navigating city streets. The step-thru frame offers practicality for frequent stops, while the wider BMX handlebar provides comfort during extended rides.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhat is the IP rating of the Juliet bike? Can I ride it in the rain?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOur Juliet has an IP65 rating for outdoor use, meaning it is protected against dust ingress and low-pressure water jets from any direction. You can ride it in the rain, but it's advisable to park it under cover during heavy rainfall.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e Warranty Period\u003cbr\u003e\u003cbr\u003e\n\u003c\/h3\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"697\" colspan=\"3\"\u003eWarranty Period\u003cbr\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ch2\u003ewarranty \u003c\/h2\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Eahora","offers":[{"title":"Black","offer_id":47918564966691,"sku":"eAhora Juliet Black ZD(S)","price":1699.0,"currency_code":"USD","in_stock":true},{"title":"Blue","offer_id":47918564999459,"sku":"eAhora Juliet Blue-Gray ZD(S)","price":1699.0,"currency_code":"USD","in_stock":true},{"title":"Green","offer_id":47918565032227,"sku":"eAhora Juliet Green ZD(S)","price":1699.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/OffGrid_Lux_Eahora_Electric_Bike_eAhora_Juliet_Black_ZD_S_juliet_black_2.png?v=1731099142"},{"product_id":"eahora-x9-electric-bike","title":"Eahora X9 Electric Bike","description":"\u003c!-- more --\u003e\n\u003cp\u003eUnwind with the utmost comfort while taking a ride—the Eahora X9, a moped-style electric bike, is specifically designed for both easy urban commuting and leisure riding. No more fatigue; no more discomfort on a long-distance journey!\u003cbr\u003e\u003cbr\u003eThe Bafang (RMG060.750) motor offers a dynamic and efficient riding experience. Boasting a 750 watt output, this motor delivers impressive torque and acceleration, making it perfect for conquering challenging hills and rugged terrain.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e7 Levels Pedal-Assist (Cadence)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e5 Levels Throttle\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e8 Seconds Auto-Cruise\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e7-Speed Non-Electric\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003e6 KM\/H Walk\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eSPECIFICATION\u003c\/h3\u003e\n\u003cp\u003e\u003cbr\u003e\u003cspan\u003eElectric Bike * 1 (85% assembled)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eEbike Battery * 1 (2 keys)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eBattery Charger * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eFront Tire * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eHeadlight * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ePedals * 2 (left \u0026amp; right)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eScrews \u0026amp; Toolkit * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eOwner's Manual * 1\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 id=\"ebike-spcs\"\u003eTechnical Specifications\u003c\/h2\u003e\n\u003cp\u003e\u003cem\u003e*To ensure uninterrupted supplying and shipping, some parts may differ from those listed.\u003cbr\u003eRest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eBasic\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eBike Class\u003c\/strong\u003e: Class 3 ebike with throttle and pedal assist functions.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBike Weight\u003c\/strong\u003e: 90.4lbs in total with the battery.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRange per Charge\u003c\/strong\u003e: 30 - 31 miles on throttle mode. 60 - 63 miles on PAS mode.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePayload Capacity\u003c\/strong\u003e: Recommended rider weight within 330lbs.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eElectronic System\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eMotor\u003c\/strong\u003e: BAFANG(RM G060.750) 750W DC hub motor, cassette. Max torque: 80N.M; noise grade＜55DB.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBattery\u003c\/strong\u003e: 48V 15AH 720WH lithium battery; anti-fall battery dual locks.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eController\u003c\/strong\u003e: 48V, 22 ± 0.5A; 9MOS.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCharger\u003c\/strong\u003e: 54.6V ~ 3A smart charger; input 100-240V 50\/60HZ.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDisplay\u003c\/strong\u003e: 4\" landscape color display(YL-90T-H), IP65 waterproof; brightness: 120CD\/M2.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLights\u003c\/strong\u003e: Front light 48V LED light; rear integrated lights.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWiring\u003c\/strong\u003e: Water-resistant connectors and wiring harness.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBicycle Components\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFrame\u003c\/strong\u003e: 6061 aluminum; frame size: 20\" * 15\".\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBrakes\u003c\/strong\u003e: 160mm front and rear hydraulic disc brakes.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBrake Levers\u003c\/strong\u003e: Aluminum alloy comfort grip levers with motor cutoff switch.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTires\u003c\/strong\u003e: 20\" * 4\" CST tires; tire pressure marked on sidewall.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFork\u003c\/strong\u003e: Hydraulic suspension alloy fork with 100MM travel distance, adjustable.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRear Suspension\u003c\/strong\u003e: Dual spring suspension with cylinder-style decoration.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eChain\u003c\/strong\u003e: KMC Chain.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCrank Set\u003c\/strong\u003e: 48T * 170MM, dual-sided chainring guard.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eShifters\u003c\/strong\u003e: Shimano(SL-TX50-7R) 7-speed.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDerailleur\u003c\/strong\u003e: Shimano(RD-TY300) 7-speed.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFreewheel\u003c\/strong\u003e: 7-speed, 14-28T.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eGrip\u003c\/strong\u003e: Comfort rubber ergo grips.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHandlebar\u003c\/strong\u003e: BMX style handlebar.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePedals\u003c\/strong\u003e: Wellgo(B249DU) aluminum pedals with reflectors, polymer bearing.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHeadset\u003c\/strong\u003e: Integrated Threadless Headset.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRack\u003c\/strong\u003e: None.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eKickstand\u003c\/strong\u003e: Aluminum leg with durable plastic cover, adjustable.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFenders\u003c\/strong\u003e: Front and rear 20\" snow tire fenders.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSaddle\u003c\/strong\u003e: Comfort leather two-seat saddle, 23.6“ * 7.9\".\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRims\u003c\/strong\u003e: Aluminum six-knife integrated wheel.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSeatpost\u003c\/strong\u003e: None.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBell\u003c\/strong\u003e: Integrated electric horn\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch3\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003c\/h3\u003e\n\u003ch3\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003c\/h3\u003e\n\u003ch3\u003e\u003cspan\u003e\u003cbr\u003e\u003cbr\u003eFAQ\u003cbr\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWhat is the top speed of the pedal assist and throttle on the X9?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAccording to our real-world tests, the X9 can reach speeds of up to 23 mph - 29 mph for both pedal assist and throttle modes.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eCan the seat on the X9 be adjusted?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnfortunately, the seat on the X9 is fixed and cannot be adjusted.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eDo you have a battery charger available for the Eahora X9?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYes, we offer a non-original but universal charger suitable for the X9. This charger is designed to efficiently charge your X9 without any issues. Despite not being an official charger, it is made with quality materials and follows standard charging protocols to ensure your device's safety. Its compact design makes it portable and convenient for on-the-go charging.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIs it possible to install a Twist throttle with locking handle grips on the X9 ebike instead of a thumb throttle?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnfortunately, due to protocol differences between the twist throttle and the thumb throttle, the twist throttle is not compatible with the X9.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eHow can I adjust the pedal assist power on the X9?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTo start the pedal assist in PAS1 with less power, please try setting P5 to a value between 0 and 9.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003e Warranty Period\u003cbr\u003e\u003cbr\u003e\n\u003c\/h3\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd colspan=\"3\" width=\"697\"\u003eWarranty Period\u003cbr\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003c\/h3\u003e\n\u003ch3\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003c\/h3\u003e\n\u003ch3\u003e\n\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003eWarranty\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Eahora","offers":[{"title":"Default Title","offer_id":47918574666019,"sku":"eAhora X9 Black YAN","price":1399.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/OffGrid_Lux_Eahora_Electric_Bike_eAhora_X9_Black_YAN_x9_moped_electric_bike_black_1.png?v=1731099695"},{"product_id":"rear-saddle-bag-14l-to-22l","title":"Rear Saddle Bag","description":"\u003cdiv\u003e\n\u003ch3\u003e\u003cspan\u003e\u003cstrong\u003eFEATURES\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli style=\"text-align: left;\" data-mce-style=\"text-align: left;\"\u003eMultifunctional design: Meeting different demands.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-mce-style=\"text-align: left;\"\u003eLarge capacity\u0026amp; Amazing compatibility: Both sides can be expanded.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-mce-style=\"text-align: left;\"\u003eSuitable for short and medium-distance travel.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-mce-style=\"text-align: left;\"\u003eWaterproof \u0026amp; Ripstop Nylon Material:18 hours waterproof. Easy to clean and more durable.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-mce-style=\"text-align: left;\"\u003e\u003cspan\u003ePractical: Fitting for most types of bicycles.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-mce-style=\"text-align: left;\"\u003e\u003cspan\u003eReflective icons: Safe riding at night.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli style=\"text-align: left;\" data-mce-style=\"text-align: left;\"\u003e\u003cspan\u003eNot compatible with Romeo\/Romeo Pro.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\n\u003cstrong\u003e\u003cspan style=\"color: #050505;\" data-mce-style=\"color: #050505;\"\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h3\u003e\n\u003ch3\u003e\u003cstrong\u003e\u003cspan style=\"color: #050505;\" data-mce-style=\"color: #050505;\"\u003eSPECIFICS\u003c\/span\u003e\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eLarge storage capacity:\u003c\/strong\u003e \u003cbr\u003eSmall size: 30L\/3.1 lbs\u003cbr\u003eMedium size: 43L\/3.6 lbs\u003cbr\u003eLarge size: 50L\/4.2 lbs\u003cbr\u003e\u003cstrong\u003eRecommend Payload\u003c\/strong\u003e：Within 176lbs(80kg)\u003cbr\u003eWaterproof fabric and durable zipper.\u003c\/p\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch3\u003e\u003cbr\u003e\u003c\/h3\u003e\n\u003ch3\u003e\n\u003cstrong\u003e\u003cspan style=\"color: #050505;\" data-mce-style=\"color: #050505;\"\u003eSHIPPING\u003c\/span\u003e\u003c\/strong\u003e \u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eFree Shipping. \u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #050505;\" mce-data=\"\" marked=\"1\" mce-data-marked=\"1\"\u003e\u003cspan data-mce-fragment=\"1\"\u003ePreparation Time: 3-5days\u003c\/span\u003e\u003cbr\u003eDelivery Time: 7- 12 days.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #050505;\" mce-data=\"\" marked=\"1\" mce-data-marked=\"1\"\u003ePre-sale production time: 15-20 Days\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"Eahora","offers":[{"title":"Military Green - S","offer_id":47918577516835,"sku":"WG0048","price":65.0,"currency_code":"USD","in_stock":true},{"title":"Military Green - M","offer_id":47918577549603,"sku":"WG0047","price":67.0,"currency_code":"USD","in_stock":true},{"title":"Military Green - L","offer_id":47918577582371,"sku":"WG0046","price":69.0,"currency_code":"USD","in_stock":true},{"title":"Camouflage - S","offer_id":47918577615139,"sku":"WG0049","price":65.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/7_37e90e56-14b6-48a1-b097-d5311e85b42e.png?v=1711924087"},{"product_id":"eahora-romeo-pro-ii-ebike-52v-dual-motors-112-miles","title":"Eahora Romeo Pro II Ebike 52V Dual Motors 112 Miles","description":"\u003c!-- more --\u003e\n\u003cp\u003eEahora Romeo Pro II, featuring the 52V dual-motor riding system and 203mm 4-piston hydraulic brakes, delivers an unmatched thrill for adventurous riding and conquering over 112 miles confidently. Let's make every ride to be extraordinary with Eahora.\u003c\/p\u003e\n\u003cdiv style=\"position: relative; width: 100%; max-width: 1200px; margin: 0 auto; overflow: hidden; border-radius: 10px;\"\u003e\n\u003c!-- Video --\u003e \u003cvideo playsinline=\"\" autoplay=\"autoplay\" loop=\"loop\" muted=\"\" style=\"width: 100%; height: auto; display: block; object-fit: cover;\"\u003e\n    \u003csource src=\"https:\/\/www.eahoraebike.com\/cdn\/shop\/videos\/c\/vp\/bc89c746b9fe4881af0c0d6af30336ef\/bc89c746b9fe4881af0c0d6af30336ef.HD-1080p-7.2Mbps-32663296.mp4?v=0\" type=\"video\/mp4\"\u003e\n    Your browser does not support the video tag.\n  \u003c\/source\u003e\u003c\/video\u003e \u003c!-- Overlay Text --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; left: 20px; color: white; font-family: Arial, sans-serif; text-align: left;\"\u003e\n\u003c!-- Titles (h1) --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; font-weight: bold;\"\u003e41 - 44 MPH\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003etop speed\u003c\/p\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; font-weight: bold;\"\u003e104 - 112 MILES\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003erange per charge\u003c\/p\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; font-weight: bold;\"\u003e3,120WH 52V\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e60ah battery\u003c\/p\u003e\n\u003ch1 style=\"font-size: 1.5rem; margin-top: 15px; font-weight: bold;\"\u003eRomeo Pro II\u003c\/h1\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"UTF-8\"\u003e \u003cmeta name=\"viewport\" content=\"width=device-width, initial-scale=1\"\u003e\u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      padding: 20px;\n      line-height: 1.6;\n      background-color: #fafafa;\n    }\n    h3 {\n      text-align: center;\n      margin-bottom: 20px;\n      font-size: 1.8em;\n      color: #333;\n    }\n    .spec-section {\n      margin-bottom: 30px;\n    }\n    .spec-section h4 {\n      background-color: #f5f5f5;\n      padding: 10px;\n      margin: 0 0 10px;\n      font-size: 1.2em;\n      border-left: 5px solid #0073e6;\n      color: #333;\n    }\n    table {\n      width: 100%;\n      border-collapse: collapse;\n      margin-bottom: 20px;\n      overflow-x: auto;\n    }\n    th, td {\n      border: 1px solid #ccc;\n      padding: 8px 12px;\n      text-align: left;\n      vertical-align: top;\n      font-size: 0.95em;\n    }\n    th {\n      background-color: #eee;\n      width: 35%;\n    }\n    @media (max-width: 768px) {\n      th, td {\n        font-size: 0.9em;\n        padding: 6px 8px;\n      }\n      .spec-section h4 {\n        font-size: 1.1em;\n      }\n    }\n  \u003c\/style\u003e\n\u003ch3\u003eSpecifications\u003c\/h3\u003e\n\u003c!-- General Information --\u003e\n\u003cdiv class=\"spec-section\"\u003e\n\u003ch4\u003eGeneral Information\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eTop Speed\u003c\/th\u003e\n\u003ctd\u003e41 - 46 mph for both pedal-assist and throttle\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRange per Charge\u003c\/th\u003e\n\u003ctd\u003e104 - 200 miles with PAS, or 70 - 76 miles w\/o PAS\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMax Load\u003c\/th\u003e\n\u003ctd\u003e≤ 500 lbs to ensure performance and safety\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRider Height\u003c\/th\u003e\n\u003ctd\u003e5'7\" - 6'4\", or inseam ≥ 28.7\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBike Weight\u003c\/th\u003e\n\u003ctd\u003e150.9 lbs (with a 36.6 lbs battery installed)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIdeal Use\u003c\/th\u003e\n\u003ctd\u003eIPX6 weather-proof; off-road, mountain \u0026amp; urban riding\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c!-- Riding with Unmatched Power --\u003e\n\u003cdiv class=\"spec-section\"\u003e\n\u003ch4\u003eRiding with Unmatched Power\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery Capacity\u003c\/th\u003e\n\u003ctd\u003e3,640 Watt·hour (52V 70Ah)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCells Type\u003c\/th\u003e\n\u003ctd\u003eLithium-ion pouch cells, Grade A\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery Lifespan\u003c\/th\u003e\n\u003ctd\u003e≥ 1,200 charge cycles to 80% capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor Power\u003c\/th\u003e\n\u003ctd\u003e2 x 1,500 Watt\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor Torque\u003c\/th\u003e\n\u003ctd\u003e2 x 120 Newton·metre (max)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor Type\u003c\/th\u003e\n\u003ctd\u003eDual hub motors, brushless, IPX6\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePAS Levels\u003c\/th\u003e\n\u003ctd\u003e5 Levels with Cadence Sensor\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eThrottle Type\u003c\/th\u003e\n\u003ctd\u003e5 Levels twist, slightly delayed response (safe design)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDisplay \/ Dashboard\u003c\/th\u003e\n\u003ctd\u003e4\" color LCD, motors switch, Bluetooth, USB charge port\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShifting Gears\u003c\/th\u003e\n\u003ctd\u003eShimano 7s 14-28T, 44T chainring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery Charger\u003c\/th\u003e\n\u003ctd\u003e58.8V 7A Quick charger, 6-7.5H charge time\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAdditional Modes\u003c\/th\u003e\n\u003ctd\u003eCruise Control, 6 km\/h Walk\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c!-- Biking Safely \u0026 Confidently --\u003e\n\u003cdiv class=\"spec-section\"\u003e\n\u003ch4\u003eBiking Safely \u0026amp; Confidently\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake System\u003c\/th\u003e\n\u003ctd\u003eHydraulic disc brakes with motor cutoff\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake Rotors\u003c\/th\u003e\n\u003ctd\u003e240mm (φ) x 3.0mm (t) steel rotors\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake Caliper\/Pads\u003c\/th\u003e\n\u003ctd\u003e2-Piston calipers with semi-metallic pads\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBike Frame\u003c\/th\u003e\n\u003ctd\u003eHigh-carbon steel 26\" x 18\" frame\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFront Fork\u003c\/th\u003e\n\u003ctd\u003eAdjustable air suspension, 100mm travel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShock Absorber\u003c\/th\u003e\n\u003ctd\u003eAir suspension with damping, 50mm travel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHead Light\u003c\/th\u003e\n\u003ctd\u003e2,000 Lumens (20W) LED with built-in horn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTail Light\u003c\/th\u003e\n\u003ctd\u003eLED with integrated brake signal blinker\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAdditional Reflectors\u003c\/th\u003e\n\u003ctd\u003ePedals, spokes, tires\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTire Type\u003c\/th\u003e\n\u003ctd\u003e26\" x 4.0\" tires with tube (28-33 psi)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSaddle\u003c\/th\u003e\n\u003ctd\u003eLeather with memory foam, pressure-relief design\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHandlebar\u003c\/th\u003e\n\u003ctd\u003eAluminum 720mm x 31.8mm (φ, center), rise\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c!-- Components \u0026 Accessories --\u003e\n\u003cdiv class=\"spec-section\"\u003e\n\u003ch4\u003eComponents \u0026amp; Accessories\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBell\u003c\/th\u003e\n\u003ctd\u003eElectric horn built-in headlight\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCrankset\u003c\/th\u003e\n\u003ctd\u003e170mm Aluminum, 44T chainring with dual-sided cover\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePedals\u003c\/th\u003e\n\u003ctd\u003eWELLGO 16\/9 aluminum alloy platform\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDerailleur\u003c\/th\u003e\n\u003ctd\u003eSHIMANO RD-TY300 7 speed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShifter\u003c\/th\u003e\n\u003ctd\u003eSHIMANO ASLTX50R7CT 22.2mm x 2400mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFreewheel \/ Cassette\u003c\/th\u003e\n\u003ctd\u003eSHIMANO MF-TZ500-7 14-28T\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRims\u003c\/th\u003e\n\u003ctd\u003e36H aluminum alloy rims\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSpokes\u003c\/th\u003e\n\u003ctd\u003eBlack stainless steel, 13 Gauge\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eGrips\u003c\/th\u003e\n\u003ctd\u003e120mm x 22.2mm (φ) rubber, ergonomic, anti-slip\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSeatpost\u003c\/th\u003e\n\u003ctd\u003eNo Seatpost for motorcycle-style seat\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHeadset\u003c\/th\u003e\n\u003ctd\u003eIntegrated threadless headset\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eStem\u003c\/th\u003e\n\u003ctd\u003e31.8mm (φ, handlebar) * 35° A-head\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eKickstand\u003c\/th\u003e\n\u003ctd\u003eAluminum alloy heavy-duty\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRacks \u0026amp; Baskset\u003c\/th\u003e\n\u003ctd\u003eOptional rear rack, basket\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFenders\u003c\/th\u003e\n\u003ctd\u003eIncluded plastic front and rear fenders\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3\u003e\n\u003cbr\u003ePackage List \u003c\/h3\u003e\n\u003cp\u003eBox A:\u003cbr\u003eRomeo Pro II Bike * 1\u003cbr\u003eBattery * 1 (2 keys)\u003cbr\u003eBattery Charger * 1\u003cbr\u003eHeadlight * 1\u003cbr\u003ePedals * 2 (left \u0026amp; right)\u003cbr\u003eScrews \u0026amp; Toolkit * 1\u003cbr\u003eOwner's Manual * 1\u003cbr\u003e\u003cbr\u003eBox B:\u003cbr\u003eFront Wheel Set * 1\u003cbr\u003eFront Fender * 1\u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003e\n\u003cbr\u003eRiding Modes \u003c\/h3\u003e\n\u003cp\u003e5 Levels Pedal-Assist (Cadence)\u003cbr\u003e5 Levels Throttle\u003cbr\u003e8 Seconds Auto-Cruise\u003cbr\u003e7-Speed Non-Electric\u003cbr\u003e6 KM\/H Walk\u003c\/p\u003e\n\u003ch3\u003eWarranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty \u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eHow long does it take to fully charge the battery?\u003c\/strong\u003e\u003cbr\u003eThe Romeo Pro II battery typically charges in 6 to 8 hours. To maintain optimal battery performance, we recommend recharging when it reaches around 30% capacity. Despite its dual-motor setup, the Romeo Pro II is designed with efficient charging capabilities to ensure convenience and reliability. This focus on charging efficiency means your bike will be ready for your next adventure quickly, minimizing downtime and maximizing your enjoyment.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIs there a difference in battery life between dual-drive and single-drive models?\u003c\/strong\u003e\u003cbr\u003eThe dual-drive motor system of the Romeo Pro II offers unmatched power and performance but slightly impacts battery life compared to single-drive models. However, the trade-off is worth it. The dual-drive system delivers a thrilling ride experience, enhanced capabilities, and advanced energy management to ensure extended journeys with confidence. The small difference in battery life is far outweighed by the overall benefits and excitement of riding this exceptional electric bike.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat makes the dual motors of the Romeo Pro II special compared to other models?\u003c\/strong\u003e\u003cbr\u003eThe Romeo Pro II’s dual-motor setup provides superior power output, enhanced handling, and better control compared to single-motor models. This configuration allows for improved maneuverability in diverse environments, whether navigating urban streets or rugged trails. The dual-motor system is also highly energy-efficient, enabling an extended range and improved fuel economy. With the Romeo Pro II, you'll experience unparalleled performance and versatility, making every ride a standout adventure.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I ride it in the rain?\u003c\/strong\u003e\u003cbr\u003eYes, the Romeo Pro II is rated IPX65 waterproof, meaning it can handle light to moderate rain with ease. However, it is not designed to be submerged in water. For prolonged parking in wet conditions, we recommend covering the bike or storing it under a roof. To further protect the battery, you can purchase additional battery covers for added peace of mind.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat should I keep in mind while riding the Romeo Pro II?\u003c\/strong\u003e\u003cbr\u003eTo maximize your riding experience with the Romeo Pro II, consider this tip: when starting from a turn, activate rear-wheel drive for improved stability and control. This feature ensures smoother acceleration and enhances overall safety, showcasing the bike’s advanced engineering. Whether cruising through city streets or tackling challenging terrains, the Romeo Pro II delivers unmatched agility and precision, making every ride truly unforgettable.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"Black","offer_id":52317941268771,"sku":"ZD1099+LUN9064","price":2759.0,"currency_code":"USD","in_stock":true},{"title":"Green","offer_id":52317941301539,"sku":"ZD1101+LUN9064","price":2759.0,"currency_code":"USD","in_stock":true},{"title":"Grey","offer_id":52317941334307,"sku":"ZD1100+LUN9064","price":2759.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/romeoproII_black_right2.png?v=1737786792"},{"product_id":"eahora-romeo-ii-ebike-dual-motors-52v-60ah-40-mph","title":"Eahora Romeo II Ebike Dual Motors 52V 60Ah 40 MPH","description":"\u003c!-- more --\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003eEahora Romeo II Electric Bike introduces the new trend in riding with its dual-wheel-drive system and 20\" x 5.0\" extra-fat tires, providing an unparalleled experience for skilled cyclists. Experience the rush of acceleration with the most innovative e-bike on the market!\u003c\/p\u003e\n\u003cdiv style=\"position: relative; width: 100%; max-width: 1200px; margin: 0 auto; border-radius: 10px; overflow: hidden;\"\u003e\n\u003cvideo style=\"width: 100%; height: auto; display: block; object-fit: cover;\" muted=\"\" loop=\"loop\" autoplay=\"autoplay\" playsinline=\"\"\u003e\n    \u003csource type=\"video\/mp4\" src=\"https:\/\/cdn.shopify.com\/videos\/c\/o\/v\/cecace58aee54cf09dfaebb3fdbf2c62.mp4\"\u003e\n    Your browser does not support the video tag.\n  \u003c\/source\u003e\u003c\/video\u003e \u003c!-- Text Overlay --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; left: 20px; color: white; text-align: left; font-family: Arial, sans-serif;\"\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e37 - 40 MPH\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003efor PAS \u0026amp; throttle\u003c\/p\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e108 - 120 Miles\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003erange per charge\u003c\/p\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e60AH 3,120WH\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e52V battery\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003ePackage List\u003c\/h3\u003e\n\u003cp\u003eBox A\u003cbr\u003eRomeo II Bike * 1\u003cbr\u003eBattery * 1 (2 keys)\u003cbr\u003eBattery Charger * 1\u003cbr\u003eHeadlight * 1\u003cbr\u003ePedals * 2 (left \u0026amp; right)\u003cbr\u003eScrews \u0026amp; Toolkit * 1\u003cbr\u003eOwner's Manual * 1\u003cbr\u003e\u003cbr\u003eBox B\u003cbr\u003eFront Wheel Set * 1\u003c\/p\u003e\n\u003ch3\u003eRiding Modes\u003c\/h3\u003e\n\u003cp\u003e5 Levels Pedal-Assist (Cadence)\u003cbr\u003e5 Levels Throttle\u003cbr\u003e8 Seconds Auto-Cruise\u003cbr\u003e7-Speed Non-Electric\u003cbr\u003e6 KM\/H Walk\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3 id=\"ebike-spcs\"\u003eTechnical Specifications\u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      line-height: 1.6;\n    }\n    table {\n      width: 100%;\n      border-collapse: collapse;\n      margin-bottom: 30px;\n    }\n    th, td {\n      border: 1px solid #ccc;\n      padding: 8px 12px;\n      text-align: left;\n    }\n    th {\n      background-color: #f5f5f5;\n    }\n    h2 {\n      margin-top: 40px;\n      margin-bottom: 10px;\n    }\n    p.note {\n      font-style: italic;\n      margin-bottom: 20px;\n    }\n  \u003c\/style\u003e\n\u003cp class=\"note\"\u003eTechnical Specifications Note: To ensure uninterrupted supply and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/p\u003e\n\u003ch2\u003eGeneral Information\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eTop Speed\u003c\/td\u003e\n\u003ctd\u003e37 - 40 mph (pedal-assist \u0026amp; throttle)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRange per Charge\u003c\/td\u003e\n\u003ctd\u003e108 - 120 miles (with PAS) \/ 78 - 90 miles (without PAS)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMax Load\u003c\/td\u003e\n\u003ctd\u003e≤ 330 lbs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRider Height\u003c\/td\u003e\n\u003ctd\u003e5'6\" - 6'2\" or inseam ≥ 27.1\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBike Weight\u003c\/td\u003e\n\u003ctd\u003e143.3 lbs (with 30 lbs battery installed)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIdeal Use\u003c\/td\u003e\n\u003ctd\u003eIPX6 weather-proof; off-road, mountain, and urban riding\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eRiding with Unmatched Power\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Capacity\u003c\/td\u003e\n\u003ctd\u003e3,120 Watt·hour (52V 60Ah)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCells Type\u003c\/td\u003e\n\u003ctd\u003eLithium-ion pouch cells, Grade A\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Lifespan\u003c\/td\u003e\n\u003ctd\u003e≥ 1,200 charge cycles to 80% capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Power\u003c\/td\u003e\n\u003ctd\u003e2 x 1,250 Watt\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Torque\u003c\/td\u003e\n\u003ctd\u003e2 x 100 Newton·metre (max)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Type\u003c\/td\u003e\n\u003ctd\u003eDual hub, brushless, IPX6\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePAS Levels\u003c\/td\u003e\n\u003ctd\u003e5 Levels with Cadence Sensor\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eThrottle Type\u003c\/td\u003e\n\u003ctd\u003e5 Levels twist (with a slightly delayed response for safety)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDisplay\/Dashboard\u003c\/td\u003e\n\u003ctd\u003e4\" color LCD, motor switch, Bluetooth, USB charge port\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShifting Gears\u003c\/td\u003e\n\u003ctd\u003eShimano 7s (14-28T) with 44T chainring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Charger\u003c\/td\u003e\n\u003ctd\u003e58.8V 7A Quick charger (6-7.5 hours charge time)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdditional Modes\u003c\/td\u003e\n\u003ctd\u003eCruise Control; 6 km\/h Walk\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eBiking Safely \u0026amp; Confidently\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake System\u003c\/td\u003e\n\u003ctd\u003eHydraulic disc brakes with motor cutoff\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake Rotors\u003c\/td\u003e\n\u003ctd\u003e180mm (φ) x 3.0mm (t) steel rotors\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake Calipers\/Pads\u003c\/td\u003e\n\u003ctd\u003e4-Piston calipers with semi-metallic pads\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBike Frame\u003c\/td\u003e\n\u003ctd\u003eHigh-carbon steel (20\" x 17\")\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFront Fork\u003c\/td\u003e\n\u003ctd\u003eAdjustable air suspension (80mm travel)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShock Absorber\u003c\/td\u003e\n\u003ctd\u003eAir suspension with damping (50mm travel)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHead Light\u003c\/td\u003e\n\u003ctd\u003e2,000 Lumens (20W) LED with built-in horn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTail Light\u003c\/td\u003e\n\u003ctd\u003eLED with integrated brake signal blinker\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdditional Reflectors\u003c\/td\u003e\n\u003ctd\u003eLocated on pedals, spokes, and tires\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTire Type\u003c\/td\u003e\n\u003ctd\u003eINNOVA 20\" x 4.5\" fat tires with tube (28-33 psi)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSaddle\u003c\/td\u003e\n\u003ctd\u003eLeather with memory foam (pressure-relief design)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHandlebar\u003c\/td\u003e\n\u003ctd\u003eAluminum (720mm x 31.8mm; center, rise)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eComponents \u0026amp; Accessories\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eComponent\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBell\u003c\/td\u003e\n\u003ctd\u003eElectric horn with built-in headlight\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCrankset\u003c\/td\u003e\n\u003ctd\u003e170mm Aluminum with 44T chainring and dual-sided cover\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePedals\u003c\/td\u003e\n\u003ctd\u003eWELLGO 16\/9 aluminum alloy platform\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDerailleur\u003c\/td\u003e\n\u003ctd\u003eSHIMANO RD-TY300 7-speed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShifter\u003c\/td\u003e\n\u003ctd\u003eSHIMANO ASLTX50R7CT (22.2mm x 2400mm)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFreewheel\/Cassette\u003c\/td\u003e\n\u003ctd\u003eSHIMANO MF-TZ500-7 (14-28T)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRims\u003c\/td\u003e\n\u003ctd\u003e36H aluminum alloy rims\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpokes\u003c\/td\u003e\n\u003ctd\u003eBlack stainless steel (12 Gauge)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGrips\u003c\/td\u003e\n\u003ctd\u003e120mm x 22.2mm rubber, ergonomic, anti-slip\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSeatpost\u003c\/td\u003e\n\u003ctd\u003eNot included (designed for a motorcycle-style seat)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeadset\u003c\/td\u003e\n\u003ctd\u003eIntegrated threadless headset\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eStem\u003c\/td\u003e\n\u003ctd\u003e31.8mm (handlebar) with 35° A-head\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eKickstand\u003c\/td\u003e\n\u003ctd\u003eHeavy-duty aluminum alloy\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRacks \u0026amp; Basket\u003c\/td\u003e\n\u003ctd\u003eOptional rear rack and basket\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFenders\u003c\/td\u003e\n\u003ctd\u003eIncluded plastic front and rear fenders\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eWarranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty \u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\u003cbr\u003e\u003c\/h3\u003e\n\u003ch3\u003e\u003cbr\u003e\u003c\/h3\u003e\n\u003ch3\u003e\u003cbr\u003e\u003c\/h3\u003e\n\u003ch3\u003e\u003cbr\u003e\u003c\/h3\u003e\n\u003ch3\u003e\u003cbr\u003e\u003c\/h3\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003ch2\u003e\n\u003cbr\u003eHow does Romeo II handle steep inclines and challenging terrain?\u003c\/h2\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      line-height: 1.6;\n      padding: 20px;\n    }\n    .faq-section {\n      max-width: 800px;\n      margin: 0 auto;\n    }\n    .faq-section h2 {\n      text-align: center;\n      margin-bottom: 30px;\n    }\n    .faq-item {\n      margin-bottom: 25px;\n      padding-bottom: 15px;\n      border-bottom: 1px solid #ddd;\n    }\n    .faq-item h3 {\n      font-size: 1.2em;\n      margin-bottom: 10px;\n      color: #333;\n    }\n    .faq-item p {\n      margin: 0;\n      color: #555;\n    }\n  \u003c\/style\u003e\n\u003cdiv class=\"faq-section\"\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003cp\u003eRomeo II is equipped with a powerful dual-motor system and high-capacity battery, allowing it to conquer steep inclines and rough terrain with ease. Its robust construction and advanced suspension ensure stability and control, providing a smooth and comfortable riding experience even on challenging surfaces.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eCan I customize the pedal assist levels to suit my riding preferences?\u003c\/h2\u003e\n\u003cp\u003eYes, the Romeo II offers customizable pedal assist levels, allowing riders to adjust the level of motor assistance based on their preferences and riding conditions. Whether you prefer a leisurely ride or a more intense workout, you can easily tailor the pedal assist settings to match your desired level of assistance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eWhat safety features are incorporated into the Romeo II to ensure a secure riding experience?\u003c\/h2\u003e\n\u003cp\u003eRomeo II prioritizes rider safety with features such as integrated LED lights for enhanced visibility in low-light conditions, as well as responsive hydraulic disc brakes for reliable stopping power. Additionally, the bike is equipped with a sturdy frame and advanced suspension system to provide stability and control, reducing the risk of accidents and enhancing overall safety during rides.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eHow does Romeo II compare to the previous version in terms of power and performance?\u003c\/h2\u003e\n\u003cp\u003eRomeo II represents a significant upgrade over the previous version in terms of power and performance. With its 52V dual-battery system and dual-motor configuration, Romeo II delivers increased torque, acceleration, and overall power compared to the previous model\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"Black","offer_id":52882359681315,"sku":"ZD1095+LUN9057","price":2370.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/romeoii_upgraded_tire_2.webp?v=1769996651"},{"product_id":"eahora-juliet-iii-dual-motor-ebike-33-mph-108-miles","title":"Eahora Juliet III Dual Motor Ebike 33 MPH 108 Miles","description":"\u003c!-- more --\u003e\n\u003cp class=\"MsoNormal\"\u003eHarness the power of adventure with Eahora Juliet III's innovative 2000W dual drive system. Experience even more thrills and excitement as you explore with this powerful engine. And with its full twist throttle, you'll have complete control over your speed, enhancing your riding experience to a whole new level! Get ready to embark on a journey of adventure and fun with Eahora Juliet III.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003cdiv style=\"position: relative; width: 100%; max-width: 1200px; margin: 0 auto; border-radius: 10px; overflow: hidden;\"\u003e\n\u003c!-- Video --\u003e \u003cvideo style=\"width: 100%; height: auto; display: block; object-fit: cover;\" muted=\"\" loop=\"loop\" autoplay=\"autoplay\" playsinline=\"\"\u003e\n    \u003csource type=\"video\/mp4\" src=\"https:\/\/cdn.shopify.com\/videos\/c\/o\/v\/c10a4a780f824d40a00067fb1e0f85af.mp4\"\u003e\n    Your browser does not support the video tag.\n  \u003c\/source\u003e\u003c\/video\u003e \u003c!-- Overlay Text --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; left: 20px; color: white; text-align: left; font-family: Arial, sans-serif;\"\u003e\n\u003c!-- Pair 1 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003eTop Speed\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e31 - 33 MPH\u003c\/p\u003e\n\u003c!-- Pair 2 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003eRange per Charge\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e100 - 108 MILES\u003c\/p\u003e\n\u003c!-- Pair 3 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e60ah Battery\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e2,880WH 48V\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3 class=\"MsoNormal\"\u003ePacking List \u003c\/h3\u003e\n\u003cp\u003eBox A\u003cbr\u003eJuliet III Bike Body * 1\u003cbr\u003eBike Battery * 1 (2 keys)\u003cbr\u003eBattery Charger * 1\u003cbr\u003eHeadlight * 1\u003cbr\u003ePedals * 2 (left \u0026amp; right)\u003cbr\u003eScrews \u0026amp; Toolkit * 1\u003cbr\u003eOwner's Manual * 1\u003cbr\u003e\u003cbr\u003eBox B\u003cbr\u003eFront Wheel Set * 1\u003cbr\u003eFenders*2\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eRiding Modes \u003cbr\u003e\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003e5 Levels Pedal-Assist (Cadence)\u003cbr\u003e5 Levels Throttle\u003cbr\u003e8 Seconds Auto-Cruise\u003cbr\u003e7-Speed Non-Electric\u003cbr\u003e6 KM\/H Walk\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eTechnical Specifications\u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      line-height: 1.6;\n      padding: 20px;\n    }\n    h2 {\n      margin-top: 40px;\n      margin-bottom: 10px;\n    }\n    table {\n      width: 100%;\n      border-collapse: collapse;\n      margin-bottom: 30px;\n    }\n    th, td {\n      border: 1px solid #ccc;\n      padding: 8px 12px;\n      text-align: left;\n    }\n    th {\n      background-color: #f5f5f5;\n    }\n    p.note {\n      font-style: italic;\n      margin-bottom: 20px;\n    }\n  \u003c\/style\u003e\n\u003cp class=\"note\"\u003eTechnical Specifications Note: To ensure uninterrupted supplying and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/p\u003e\n\u003ch2\u003eGeneral Information\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eTop Speed\u003c\/td\u003e\n\u003ctd\u003e31 - 33 mph (pedal-assist \u0026amp; throttle)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRange per Charge\u003c\/td\u003e\n\u003ctd\u003e100 - 108 miles (with PAS) \/ 60 - 65 miles (w\/o PAS)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMax Load\u003c\/td\u003e\n\u003ctd\u003e≤ 330 lbs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRider Height\u003c\/td\u003e\n\u003ctd\u003e5'4\" - 6'1\" or inseam ≥ 26.8\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBike Weight\u003c\/td\u003e\n\u003ctd\u003e124 lbs (with 30 lbs battery installed)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIdeal Use\u003c\/td\u003e\n\u003ctd\u003eIPX6 weather-proof; off-road, mountain, and urban riding\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eRiding with Unmatched Power\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Capacity\u003c\/td\u003e\n\u003ctd\u003e3,120 Watt·hour (52V 60Ah)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCells Type\u003c\/td\u003e\n\u003ctd\u003eLithium-ion pouch cells, Grade A\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Lifespan\u003c\/td\u003e\n\u003ctd\u003e≥ 1200 charge cycles to 80% capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Power\u003c\/td\u003e\n\u003ctd\u003e2 x 1,000W, or peak 2 x 1,500W\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Torque\u003c\/td\u003e\n\u003ctd\u003e2 x 95 Newton·metre (max)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Type\u003c\/td\u003e\n\u003ctd\u003eDual hub motors, brushless, IPX6\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePAS Levels\u003c\/td\u003e\n\u003ctd\u003e5 Levels with Cadence Sensor\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eThrottle Type\u003c\/td\u003e\n\u003ctd\u003e5 Levels twist, slightly delayed response (safe design)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eDisplay \/ Dashboard\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDisplay \/ Dashboard\u003c\/td\u003e\n\u003ctd\u003e4\" color LCD, motors switch, Bluetooth, USB charge port\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShifting Gears\u003c\/td\u003e\n\u003ctd\u003eShimano 7s 14-28T, 44T chainring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Charger\u003c\/td\u003e\n\u003ctd\u003e54.6V 8A Quick\/Smart charger, 6-7.5H charge time\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdditional Modes\u003c\/td\u003e\n\u003ctd\u003eCruise Control; 6 km\/h Walk\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eBiking Safely \u0026amp; Confidently\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake System\u003c\/td\u003e\n\u003ctd\u003eHydraulic disc brakes with motor cutoff\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake Rotors\u003c\/td\u003e\n\u003ctd\u003e180mm (φ) x 2.3mm (t) steel rotors\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake Calipers\/Pads\u003c\/td\u003e\n\u003ctd\u003e2-Piston calipers with semi-metallic pads\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBike Frame\u003c\/td\u003e\n\u003ctd\u003eHigh-carbon steel 20\" x 15\" frame\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFront Fork\u003c\/td\u003e\n\u003ctd\u003e80mm travel coil suspension, unadjustable\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShock Absorber\u003c\/td\u003e\n\u003ctd\u003eFASTACE dual coil suspension, 50mm travel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHead Light\u003c\/td\u003e\n\u003ctd\u003e2,000 Lumens (20W) LED with built-in horn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTail Light\u003c\/td\u003e\n\u003ctd\u003eLED with integrated brake signal blinker\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdditional Reflectors\u003c\/td\u003e\n\u003ctd\u003ePedals, spokes, tires\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTire Type\u003c\/td\u003e\n\u003ctd\u003eCST BFT 20\" x 4.0\" tires with tube (28-33 psi)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSaddle\u003c\/td\u003e\n\u003ctd\u003eLeather wide seat with memory foam\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHandlebar\u003c\/td\u003e\n\u003ctd\u003eAluminum 680mm x 31.8mm (φ, center), rise\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eComponents \u0026amp; Accessories\u003c\/h2\u003e\n\u003ctable style=\"width: 100%; height: 358.125px;\"\u003e\n\u003cthead\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003cth style=\"width: 29.6206%; height: 22.3828px;\"\u003eComponent\u003c\/th\u003e\n\u003cth style=\"width: 62.4965%; height: 22.3828px;\"\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003ctd style=\"width: 29.6206%; height: 22.3828px;\"\u003eBell\u003c\/td\u003e\n\u003ctd style=\"width: 62.4965%; height: 22.3828px;\"\u003eElectric horn with built-in headlight\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003ctd style=\"width: 29.6206%; height: 22.3828px;\"\u003eCrankset\u003c\/td\u003e\n\u003ctd style=\"width: 62.4965%; height: 22.3828px;\"\u003e170mm Aluminum, 44T chainring with cover\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003ctd style=\"width: 29.6206%; height: 22.3828px;\"\u003ePedals\u003c\/td\u003e\n\u003ctd style=\"width: 62.4965%; height: 22.3828px;\"\u003eWELLGO 16\/9 aluminum alloy platform\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003ctd style=\"width: 29.6206%; height: 22.3828px;\"\u003eDerailleur\u003c\/td\u003e\n\u003ctd style=\"width: 62.4965%; height: 22.3828px;\"\u003eSHIMANO RD-TY300 7 speed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003ctd style=\"width: 29.6206%; height: 22.3828px;\"\u003eShifter\u003c\/td\u003e\n\u003ctd style=\"width: 62.4965%; height: 22.3828px;\"\u003eSHIMANO ASLTX50R7CT 22.2mm x 2400mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003ctd style=\"width: 29.6206%; height: 22.3828px;\"\u003eFreewheel \/ Cassette\u003c\/td\u003e\n\u003ctd style=\"width: 62.4965%; height: 22.3828px;\"\u003eSHIMANO MF-TZ500-7 14-28T\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003ctd style=\"width: 29.6206%; height: 22.3828px;\"\u003eRims\u003c\/td\u003e\n\u003ctd style=\"width: 62.4965%; height: 22.3828px;\"\u003e36H aluminum alloy rims\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003ctd style=\"width: 29.6206%; height: 22.3828px;\"\u003eSpokes\u003c\/td\u003e\n\u003ctd style=\"width: 62.4965%; height: 22.3828px;\"\u003eBlack stainless steel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003ctd style=\"width: 29.6206%; height: 22.3828px;\"\u003eGrips\u003c\/td\u003e\n\u003ctd style=\"width: 62.4965%; height: 22.3828px;\"\u003e120mm x 22.2mm (φ) rubber, anti-slip\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003ctd style=\"width: 29.6206%; height: 22.3828px;\"\u003eSeatpost\u003c\/td\u003e\n\u003ctd style=\"width: 62.4965%; height: 22.3828px;\"\u003eAluminum seatpost with 38.1mm clamp\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003ctd style=\"width: 29.6206%; height: 22.3828px;\"\u003eHeadset\u003c\/td\u003e\n\u003ctd style=\"width: 62.4965%; height: 22.3828px;\"\u003eIntegrated threadless headset\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003ctd style=\"width: 29.6206%; height: 22.3828px;\"\u003eStem\u003c\/td\u003e\n\u003ctd style=\"width: 62.4965%; height: 22.3828px;\"\u003e31.8mm (φ, handlebar) * 35° A-head\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003ctd style=\"width: 29.6206%; height: 22.3828px;\"\u003eKickstand\u003c\/td\u003e\n\u003ctd style=\"width: 62.4965%; height: 22.3828px;\"\u003eAluminum alloy heavy-duty\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003ctd style=\"width: 29.6206%; height: 22.3828px;\"\u003eRacks \u0026amp; Basket\u003c\/td\u003e\n\u003ctd style=\"width: 62.4965%; height: 22.3828px;\"\u003eOptional rear rack, basket\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 22.3828px;\"\u003e\n\u003ctd style=\"width: 29.6206%; height: 22.3828px;\"\u003eFenders\u003c\/td\u003e\n\u003ctd style=\"width: 62.4965%; height: 22.3828px;\"\u003eIncluded plastic front and rear fenders\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eWarranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty \u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      padding: 20px;\n    }\n    .faq-item {\n      margin-bottom: 30px;\n    }\n    .faq-item h2 {\n      text-align: left;\n      color: #333;\n      margin-bottom: 10px;\n    }\n    .faq-item p {\n      text-align: left;\n      color: #555;\n      margin: 0;\n    }\n  \u003c\/style\u003e\n\u003cdiv class=\"faq-section\"\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003e\u003cbr\u003e\u003c\/h2\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003ch2\u003eWhat is the load capacity for Juliet III?\u003c\/h2\u003e\n\u003cp\u003eJuliet III has a capacity of 330lbs, accommodating a wide range of riders. And the rear rack has a capacity of 33.1lbs. Additionally, it's specifically recommended for individuals with heights between 5ft 7in to 6ft 4in, ensuring a comfortable and tailored riding experience. This comprehensive range allows riders of various sizes to enjoy the e-bike safely and comfortably, without compromising on performance or comfort.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eHow long does it take to fully charge the battery?\u003c\/h2\u003e\n\u003cp\u003eIt takes about 6 to 9 hours to achieve a full charge for the battery. This ensures that Juliet III is ready for your next adventure. Moreover, to safeguard both your battery and your peace of mind, it's designed to automatically disconnect from the power source once fully charged, guaranteeing longevity and safety for your e-biking journeys.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eDoes Juliet III have a phone charge port?\u003c\/h2\u003e\n\u003cp\u003eYes. You'll be pleased to know that our Juliet III boasts a handy USB port situated beneath the display panel. This thoughtful inclusion ensures effortless device charging during your rides, adding convenience and versatility to your e-biking experience.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eHow does Juliet III perform on the hills?\u003c\/h2\u003e\n\u003cp\u003eJuliet III showcases impressive hill-climbing capabilities, conquering slopes with gradients of up to 40° effortlessly. Its robust performance ensures a smooth and exhilarating ride even on challenging terrain.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eHow to maintain the battery?\u003c\/h2\u003e\n\u003cp\u003eIt's best to wait at least half an hour after riding before charging the battery and, conversely, to wait at least half an hour after a full charge before riding again. Also, we recommend recharging the battery when it reaches around 30% capacity to maintain optimal battery performance. These are the best practices for maintaining the battery.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Eahora","offers":[{"title":"Default Title","offer_id":52882949243171,"sku":"ZD1090+LUN9054","price":1859.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/juliet_III_front_right_view.png?v=1740291207"},{"product_id":"eahora-luna-fat-tire-ebike-1000w-48v-battery-33-mph","title":"Eahora Luna Fat Tire Ebike 1000W 48V Battery 33 MPH","description":"\u003c!-- more --\u003e\n\u003cp\u003eMeet Eahora Luna, the perfect commuter ebike for your weekend adventures or daily commute. Featuring a 1000W powerful motor, Luna goes farther and tackles steeper hills with ease compared to similar ebikes. Equipped with advanced full suspension and 180 mm hydraulic brakes, it ensures you ride in style, safety, and comfort.\u003c\/p\u003e\n\u003cdiv style=\"position: relative; width: 100%; max-width: 1200px; margin: 0 auto; border-radius: 10px; overflow: hidden;\"\u003e\n\u003c!-- Video --\u003e \u003cvideo style=\"width: 100%; height: auto; display: block; object-fit: cover;\" muted=\"\" loop=\"loop\" autoplay=\"autoplay\" playsinline=\"\"\u003e\n    \u003csource type=\"video\/mp4\" src=\"https:\/\/cdn.shopify.com\/videos\/c\/o\/v\/cd38685587a541f2981afa6af417e212.mp4\"\u003e\n    Your browser does not support the video tag.\n  \u003c\/source\u003e\u003c\/video\u003e \u003c!-- Overlay Text --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; left: 20px; color: white; text-align: left; font-family: Arial, sans-serif;\"\u003e\n\u003c!-- Pair 1 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e28 - 33 MPH\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003etop speed\u003c\/p\u003e\n\u003c!-- Pair 2 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e25 - 45 MILES\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003erange per charge\u003c\/p\u003e\n\u003c!-- Pair 3 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e720WH 48V\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e15ah battery\u003c\/p\u003e\n\u003c!-- Final Title --\u003e\n\u003ch1 style=\"font-size: 1.5rem; margin-top: 15px; color: white; font-weight: bold;\"\u003eEahora Luna\u003c\/h1\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003ePacking List\u003c\/h3\u003e\n\u003cp\u003eElectric Bike * 1 (85% assembled)\u003cbr\u003eEbike Battery * 1 (2 keys)\u003cbr\u003eBattery Charger * 1\u003cbr\u003eFront Tire * 1\u003cbr\u003eHeadlight * 1\u003cbr\u003ePedals * 2 (left \u0026amp; right)\u003cbr\u003eScrews \u0026amp; Toolkit * 1\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eRiding Modes\u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e5 Levels Pedal-Assist (Cadence)\u003cbr\u003e5 Levels Throttle\u003cbr\u003e8 Seconds Auto-Cruise\u003cbr\u003e7-Speed Non-Electric\u003cbr\u003e6 KM\/H Walk\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3 id=\"ebike-spcs\"\u003eTechnical Specifications\u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      padding: 20px;\n      line-height: 1.6;\n    }\n    p.note {\n      font-style: italic;\n      margin-bottom: 20px;\n    }\n    h2 {\n      margin-top: 40px;\n      margin-bottom: 10px;\n    }\n    table {\n      width: 100%;\n      border-collapse: collapse;\n      margin-bottom: 30px;\n    }\n    th, td {\n      border: 1px solid #ccc;\n      padding: 8px 12px;\n      text-align: left;\n    }\n    th {\n      background-color: #f5f5f5;\n    }\n  \u003c\/style\u003e\n\u003cp class=\"note\"\u003eTechnical Specifications Note: To ensure uninterrupted supplying and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/p\u003e\n\u003ch2\u003eGeneral Information\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eTop Speed\u003c\/td\u003e\n\u003ctd\u003e28 - 33 mph (pedal-assist \u0026amp; throttle)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRange per Charge\u003c\/td\u003e\n\u003ctd\u003e44 - 58 miles with PAS \/ 35 - 45 miles w\/o PAS\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMax Load\u003c\/td\u003e\n\u003ctd\u003e≤ 330 lbs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRider Height\u003c\/td\u003e\n\u003ctd\u003e5'4\" - 6'1\" or inseam ≥ 26.8\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBike Weight\u003c\/td\u003e\n\u003ctd\u003e91 lbs (with battery installed)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIdeal Use\u003c\/td\u003e\n\u003ctd\u003eIPX6 weather-proof; off-road, mountain, and urban riding\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eRiding with Unmatched Power\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Capacity\u003c\/td\u003e\n\u003ctd\u003e720 Watt·hour (48V 15Ah)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCells Type\u003c\/td\u003e\n\u003ctd\u003eLithium-ion pouch cells, Grade A\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Lifespan\u003c\/td\u003e\n\u003ctd\u003e≥ 1200 charge cycles to 80% capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Power\u003c\/td\u003e\n\u003ctd\u003e1,000W, or peak 1,500W\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Torque\u003c\/td\u003e\n\u003ctd\u003e90 Newton·metre (max)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Type\u003c\/td\u003e\n\u003ctd\u003eBrushless rear hub motor, IPX6\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePAS Levels\u003c\/td\u003e\n\u003ctd\u003e5 Levels with Cadence Sensor\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eThrottle Type\u003c\/td\u003e\n\u003ctd\u003e5 Levels twist, slightly delayed response (safe design)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eDisplay \/ Dashboard\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDisplay \/ Dashboard\u003c\/td\u003e\n\u003ctd\u003e4\" color LCD, motors switch, USB charge port\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShifting Gears\u003c\/td\u003e\n\u003ctd\u003eShimano 7s 14-28T, 48T chainring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Charger\u003c\/td\u003e\n\u003ctd\u003e48V 2A charger\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdditional Modes\u003c\/td\u003e\n\u003ctd\u003eCruise Control, 6 km\/h Walk\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eBiking Safely \u0026amp; Confidently\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake System\u003c\/td\u003e\n\u003ctd\u003eHydraulic disc brakes with motor cutoff\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake Rotors\u003c\/td\u003e\n\u003ctd\u003e180mm (φ) x 2.3mm (t) steel rotors\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake Calipers\/Pads\u003c\/td\u003e\n\u003ctd\u003e2-Piston calipers with semi-metallic pads\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBike Frame\u003c\/td\u003e\n\u003ctd\u003eHigh-carbon steel 20\" x 15\" frame\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFront Fork\u003c\/td\u003e\n\u003ctd\u003eAdjustable 80mm tavel coil suspension\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShock Absorber\u003c\/td\u003e\n\u003ctd\u003e4-Bar-Link coil suspension, 50mm travel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHead Light\u003c\/td\u003e\n\u003ctd\u003e1,500 Lumens (15W) LED with built-in horn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTail Light\u003c\/td\u003e\n\u003ctd\u003eLED with integrated brake signal blinker\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdditional Reflectors\u003c\/td\u003e\n\u003ctd\u003ePedals, spokes, tires\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTire Type\u003c\/td\u003e\n\u003ctd\u003eCST BFT 20\" x 4.0\" tires with tube (28-33 psi)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSaddle\u003c\/td\u003e\n\u003ctd\u003eLeather wide seat with memory foam\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHandlebar\u003c\/td\u003e\n\u003ctd\u003eAluminum 680mm x 31.8mm (φ, center), rise\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eComponents \u0026amp; Accessories\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eComponent\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBell\u003c\/td\u003e\n\u003ctd\u003eElectric horn built-in headlight\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCrankset\u003c\/td\u003e\n\u003ctd\u003e170mm Aluminum, 48T chainring with cover\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePedals\u003c\/td\u003e\n\u003ctd\u003eWELLGO 16\/9 aluminum alloy platform\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDerailleur\u003c\/td\u003e\n\u003ctd\u003eSHIMANO RD-TY300 7 speed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShifter\u003c\/td\u003e\n\u003ctd\u003eSHIMANO ASLTX50R7CT 22.2mm x 2400mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFreewheel \/ Cassette\u003c\/td\u003e\n\u003ctd\u003eSHIMANO MF-TZ500-7 14-28T\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRims\u003c\/td\u003e\n\u003ctd\u003e36H aluminum alloy rims\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpokes\u003c\/td\u003e\n\u003ctd\u003eBlack stainless steel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGrips\u003c\/td\u003e\n\u003ctd\u003e120mm x 22.2mm (φ) rubber, anti-slip\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSeatpost\u003c\/td\u003e\n\u003ctd\u003eAluminum seapost with 38.1mm clamp\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeadset\u003c\/td\u003e\n\u003ctd\u003eIntegrated threadless headset\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eStem\u003c\/td\u003e\n\u003ctd\u003e31.8mm (φ, handlebar) * 35° A-head\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eKickstand\u003c\/td\u003e\n\u003ctd\u003eAluminum alloy heavy-duty\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRacks \u0026amp; Baskset\u003c\/td\u003e\n\u003ctd\u003eCustomized rear rack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFenders\u003c\/td\u003e\n\u003ctd\u003eIncluded plastic front and rear fenders\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003e\u003cbr\u003e\u003c\/h3\u003e\n\u003ch3\u003e\u003cbr\u003e\u003c\/h3\u003e\n\u003ch3\u003eWarranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty \u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003e\u003cbr\u003e\u003c\/h3\u003e\n\u003ch3\u003e\u003cbr\u003e\u003c\/h3\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      padding: 20px;\n      line-height: 1.6;\n    }\n    .faq-item {\n      margin-bottom: 30px;\n    }\n    .faq-item h2 {\n      text-align: left;\n      color: #333;\n      margin-bottom: 10px;\n    }\n    .faq-item p {\n      text-align: left;\n      color: #555;\n      margin: 0;\n    }\n  \u003c\/style\u003e\n\u003cdiv class=\"faq-section\"\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eWhat is the battery charging time for Eahora Luna, and what charging options are available?\u003c\/h2\u003e\n\u003cp\u003eEahora Luna’s 48V lithium-ion battery typically requires 7-8 hours to fully charge. The bike comes with a standard charger compatible with household outlets. For added convenience, the battery is removable, allowing you to charge it either on the bike or separately.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eHow does Eahora Luna’s pedal-assist system enhance the riding experience?\u003c\/h2\u003e\n\u003cp\u003eEahora Luna features a sophisticated pedal-assist system with five levels of assistance, allowing riders to customize their experience based on terrain and effort preference. This system intelligently senses your pedaling intensity and provides proportional power support, ensuring a smooth and efficient ride, especially on longer journeys or hilly terrains.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eWhat is the load capacity of Eahora Luna, and how does it impact performance?\u003c\/h2\u003e\n\u003cp\u003eEahora Luna boasts a load capacity of up to 330 lbs (150 kg), making it suitable for a wide range of riders and carrying additional cargo. Its reinforced aluminum frame and robust suspension system ensure stability and performance even when fully loaded, without compromising on speed or handling.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eHow does Eahora Luna’s braking system ensure rider safety?\u003c\/h2\u003e\n\u003cp\u003eEahora Luna is equipped with a high-performance hydraulic disc brake system, offering superior stopping power and reliability under various conditions. This system ensures precise and controlled braking, reducing the risk of skidding or loss of control, particularly during sudden stops or in wet weather.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eHow does Eahora Luna handle different terrains?\u003c\/h2\u003e\n\u003cp\u003eEahora Luna is equipped to handle a variety of terrains with ease. Its powerful motor, robust suspension system, and durable tires make it suitable for both urban roads and light off-road trails. Whether you're riding on asphalt, gravel, or uneven paths, our Luna provides a smooth and stable experience, ensuring comfort and control in diverse riding conditions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Eahora","offers":[{"title":"Black","offer_id":52883112231203,"sku":"ZD1055","price":1199.0,"currency_code":"USD","in_stock":true},{"title":"White","offer_id":52883112263971,"sku":"ZD1056","price":1199.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/luna_black_halfleft.png?v=1740267872"},{"product_id":"eahora-luna-ii-dual-motor-ebike-1000w-48v-33-mph","title":"Eahora Luna II Dual Motor Ebike 1000W 48V 33 MPH","description":"\u003c!-- more --\u003e\n\u003cp\u003eElevate your ride with Eahora Luna II's increased battery capacity and cutting-edge 1000W dual motors. Experience premium quality and unbeatable value as you commute..\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cdiv style=\"position: relative; width: 100%; max-width: 1200px; margin: 0 auto; border-radius: 10px; overflow: hidden;\"\u003e\n\u003c!-- Video --\u003e \u003cvideo playsinline=\"\" autoplay=\"autoplay\" loop=\"loop\" muted=\"\" style=\"width: 100%; height: auto; display: block; object-fit: cover;\"\u003e\n    \u003csource src=\"https:\/\/cdn.shopify.com\/videos\/c\/o\/v\/5c54d008a6594a2fab82644f9b14286b.mp4\" type=\"video\/mp4\"\u003e\n    Your browser does not support the video tag.\n  \u003c\/source\u003e\u003c\/video\u003e \u003c!-- Overlay Text --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; left: 20px; color: white; text-align: left; font-family: Arial, sans-serif;\"\u003e\n\u003c!-- Pair 1 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e28 - 33 MPH\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003etop speed\u003c\/p\u003e\n\u003c!-- Pair 2 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e35 - 45 Miles\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003erange per charge\u003c\/p\u003e\n\u003c!-- Pair 3 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e960WH 48V\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e20ah battery\u003c\/p\u003e\n\u003c!-- Final Title --\u003e\n\u003ch1 style=\"font-size: 1.5rem; margin-top: 15px; color: white; font-weight: bold;\"\u003eEahora Luna II\u003c\/h1\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003ePacking List\u003cbr\u003e\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003eElectric Bike * 1 (85% assembled)\u003cbr\u003eEbike Battery * 1 (2 keys)\u003cbr\u003eBattery Charger * 1\u003cbr\u003eFront Tire * 1\u003cbr\u003eHeadlight * 1\u003cbr\u003ePedals * 2 (left \u0026amp; right)\u003cbr\u003eScrews \u0026amp; Toolkit * 1\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003eRiding Modes\u003c\/h3\u003e\n\u003cp\u003eElectric Bike * 1 (85% assembled)\u003cbr\u003eEbike Battery * 1 (2 keys)\u003cbr\u003eBattery Charger * 1\u003cbr\u003eFront Tire * 1\u003cbr\u003eHeadlight * 1\u003cbr\u003ePedals * 2 (left \u0026amp; right)\u003cbr\u003eScrews \u0026amp; Toolkit * 1\u003c\/p\u003e\n\u003ch3\u003eTechnical Specifications \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      padding: 20px;\n      line-height: 1.6;\n    }\n    p.note {\n      font-style: italic;\n      margin-bottom: 20px;\n    }\n    h2 {\n      margin-top: 40px;\n      margin-bottom: 10px;\n    }\n    table {\n      width: 100%;\n      border-collapse: collapse;\n      margin-bottom: 30px;\n    }\n    th, td {\n      border: 1px solid #ccc;\n      padding: 8px 12px;\n      text-align: left;\n    }\n    th {\n      background-color: #f5f5f5;\n    }\n  \u003c\/style\u003e\n\u003cp class=\"note\"\u003eTechnical Specifications Note: To ensure uninterrupted supplying and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/p\u003e\n\u003ch2\u003eGeneral Information\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eTop Speed\u003c\/td\u003e\n\u003ctd\u003e28 - 33 mph (pedal-assist \u0026amp; throttle)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRange per Charge\u003c\/td\u003e\n\u003ctd\u003e45 - 62 miles with PAS \/ 38 - 46 miles w\/o PAS\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMax Load\u003c\/td\u003e\n\u003ctd\u003e≤ 330 lbs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRider Height\u003c\/td\u003e\n\u003ctd\u003e5'4\" - 6'1\" or inseam ≥ 26.8\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBike Weight\u003c\/td\u003e\n\u003ctd\u003e91 lbs (with battery installed)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIdeal Use\u003c\/td\u003e\n\u003ctd\u003eIPX6 weather-proof; off-road, mountain, and urban riding\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eRiding with Unmatched Power\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Capacity\u003c\/td\u003e\n\u003ctd\u003e960 Watt·hour (48V 20Ah)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCells Type\u003c\/td\u003e\n\u003ctd\u003eLithium-ion pouch cells, Grade A\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Lifespan\u003c\/td\u003e\n\u003ctd\u003e≥ 1200 charge cycles to 80% capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Power\u003c\/td\u003e\n\u003ctd\u003e2 x 500 Watt\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Torque\u003c\/td\u003e\n\u003ctd\u003e2 x 50 Newton·metre (max)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Type\u003c\/td\u003e\n\u003ctd\u003eBrushless rear hub motor, IPX6\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePAS Levels\u003c\/td\u003e\n\u003ctd\u003e5 Levels with Cadence Sensor\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eThrottle Type\u003c\/td\u003e\n\u003ctd\u003e5 Levels twist, slightly delayed response (safe design)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eDisplay \/ Dashboard\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDisplay \/ Dashboard\u003c\/td\u003e\n\u003ctd\u003e4\" color LCD, motors switch, USB charge port\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShifting Gears\u003c\/td\u003e\n\u003ctd\u003eShimano 7s 14-28T, 48T chainring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Charger\u003c\/td\u003e\n\u003ctd\u003e48V 2A charger\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdditional Modes\u003c\/td\u003e\n\u003ctd\u003eCruise Control, 6 km\/h Walk\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eBiking Safely \u0026amp; Confidently\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake System\u003c\/td\u003e\n\u003ctd\u003eHydraulic disc brakes with motor cutoff\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake Rotors\u003c\/td\u003e\n\u003ctd\u003e180mm (φ) x 2.3mm (t) steel rotors\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake Calipers\/Pads\u003c\/td\u003e\n\u003ctd\u003e2-Piston calipers with semi-metallic pads\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBike Frame\u003c\/td\u003e\n\u003ctd\u003eHigh-carbon steel 20\" x 15\" frame\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFront Fork\u003c\/td\u003e\n\u003ctd\u003eAdjustable 80mm tavel coil suspension\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShock Absorber\u003c\/td\u003e\n\u003ctd\u003e4-Bar-Link coil suspension, 50mm travel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHead Light\u003c\/td\u003e\n\u003ctd\u003e1,500 Lumens (15W) LED with built-in horn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTail Light\u003c\/td\u003e\n\u003ctd\u003eLED with integrated brake signal blinker\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdditional Reflectors\u003c\/td\u003e\n\u003ctd\u003ePedals, spokes, tires\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTire Type\u003c\/td\u003e\n\u003ctd\u003eChaoyang 20\" x 4.0\" tires with tube (28-33 psi)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSaddle\u003c\/td\u003e\n\u003ctd\u003eLeather wide seat with memory foam\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHandlebar\u003c\/td\u003e\n\u003ctd\u003eAluminum 680mm x 31.8mm (φ, center), rise\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eComponents \u0026amp; Accessories\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eComponent\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBell\u003c\/td\u003e\n\u003ctd\u003eElectric horn built-in headlight\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCrankset\u003c\/td\u003e\n\u003ctd\u003e170mm Aluminum, 48T chainring with cover\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePedals\u003c\/td\u003e\n\u003ctd\u003eWELLGO 16\/9 aluminum alloy platform\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDerailleur\u003c\/td\u003e\n\u003ctd\u003eSHIMANO RD-TY300 7 speed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShifter\u003c\/td\u003e\n\u003ctd\u003eSHIMANO ASLTX50R7CT 22.2mm x 2400mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFreewheel \/ Cassette\u003c\/td\u003e\n\u003ctd\u003eSHIMANO MF-TZ500-7 14-28T\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRims\u003c\/td\u003e\n\u003ctd\u003e36H aluminum alloy rims\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpokes\u003c\/td\u003e\n\u003ctd\u003eBlack stainless steel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGrips\u003c\/td\u003e\n\u003ctd\u003e120mm x 22.2mm (φ) rubber, anti-slip\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSeatpost\u003c\/td\u003e\n\u003ctd\u003eAluminum seapost with 38.1mm clamp\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeadset\u003c\/td\u003e\n\u003ctd\u003eIntegrated threadless headset\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eStem\u003c\/td\u003e\n\u003ctd\u003e31.8mm (φ, handlebar) * 35° A-head\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eKickstand\u003c\/td\u003e\n\u003ctd\u003eAluminum alloy heavy-duty\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRacks \u0026amp; Baskset\u003c\/td\u003e\n\u003ctd\u003eCustomized rear rack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFenders\u003c\/td\u003e\n\u003ctd\u003eIncluded plastic front and rear fenders\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty \u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      padding: 20px;\n      line-height: 1.6;\n    }\n    .faq-item {\n      margin-bottom: 30px;\n    }\n    .faq-item h2 {\n      text-align: left;\n      color: #333;\n      margin-bottom: 10px;\n    }\n    .faq-item p {\n      text-align: left;\n      color: #555;\n      margin: 0;\n    }\n  \u003c\/style\u003e\n\u003cdiv class=\"faq-section\"\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eHow often do I need to charge the Eahora Luna II?\u003c\/h2\u003e\n\u003cp\u003eEahora Luna II typically needs to be charged after every ride that covers around 25 miles, depending on riding conditions and usage. It's recommended to charge the battery fully after each long ride to ensure optimal performance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eIs Eahora Luna II waterproof?\u003c\/h2\u003e\n\u003cp\u003eIt has water-resistant features that protect it from light rain and splashes. However, it's advisable to avoid riding in heavy rain or submerging the bike in water to maintain its longevity and performance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eHow easy is it to use the Eahora Luna II for beginners?\u003c\/h2\u003e\n\u003cp\u003eEahora Luna II is designed with user-friendly features such as an intuitive LCD display and simple controls, making it easy for beginners to operate. Its electric assist modes help new riders to adjust to different levels of assistance smoothly.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eWhat basic maintenance tips should be followed for Eahora Luna II?\u003c\/h2\u003e\n\u003cp\u003eRegularly check tire pressure, lubricate the chain, and inspect brakes for wear. Ensure the battery connections are clean and secure, and store the bike indoors to protect it from harsh weather conditions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eHow long does it take to fully charge the Eahora Luna II?\u003c\/h2\u003e\n\u003cp\u003eIt takes approximately 6 to 8 hours to fully charge Eahora Terra II's battery from empty. It's recommended to use the charger provided by the manufacturer for safe and efficient charging.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c!----\u003e","brand":"Eahora","offers":[{"title":"Black","offer_id":52883140411683,"sku":"ZD1061","price":1399.0,"currency_code":"USD","in_stock":true},{"title":"White","offer_id":52883140444451,"sku":"ZD1062","price":1399.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/luna2_black_halfleft.png?v=1740268022"},{"product_id":"eahora-terra-electric-bike-1000w-48v-battery-full-suspension","title":"Eahora Terra Electric Bike 1000W 48V Battery Full Suspension","description":"\u003c!-- more --\u003e\n\u003cp\u003eIntroducing Eahora Terra - the ultimate commuter at an unbeatable price! With its powerful 1000W motor and sturdy step-over frame, conquering hills and long rides is effortless. Plus, enjoy a smooth, safe, and comfortable ride with full suspension and 180mm hydraulic brakes. Take on any journey with Terra!.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cdiv style=\"position: relative; width: 100%; max-width: 1200px; margin: 0 auto; border-radius: 10px; overflow: hidden;\"\u003e\n\u003c!-- Video --\u003e \u003cvideo style=\"width: 100%; height: auto; display: block; object-fit: cover;\" muted=\"\" loop=\"loop\" autoplay=\"autoplay\" playsinline=\"\"\u003e\n    \u003csource type=\"video\/mp4\" src=\"https:\/\/cdn.shopify.com\/videos\/c\/o\/v\/13a3cf6383f24376a939c7f2ef04c9ba.mp4\"\u003e\n    Your browser does not support the video tag.\n  \u003c\/source\u003e\u003c\/video\u003e \u003c!-- Overlay Text --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; left: 20px; color: white; text-align: left; font-family: Arial, sans-serif;\"\u003e\n\u003c!-- Pair 1 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e28 - 33 MPH\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003etop speed\u003c\/p\u003e\n\u003c!-- Pair 2 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e25 - 45 MILES\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003erange per charge\u003c\/p\u003e\n\u003c!-- Pair 3 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e720WH 48V\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e15ah battery\u003c\/p\u003e\n\u003c!-- Final Title --\u003e\n\u003ch1 style=\"font-size: 1.5rem; margin-top: 15px; color: white; font-weight: bold;\"\u003eEahora Terra\u003c\/h1\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003ePacking List\u003c\/h3\u003e\n\u003cp\u003eElectric Bike * 1 (85% assembled)\u003cbr\u003eEbike Battery * 1 (2 keys)\u003cbr\u003eBattery Charger * 1\u003cbr\u003eFront Tire * 1\u003cbr\u003eHeadlight * 1\u003cbr\u003ePedals * 2 (left \u0026amp; right)\u003cbr\u003eScrews \u0026amp; Toolkit * 1\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eRiding Modes\u003cbr\u003e\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003e5 Levels Pedal-Assist (Cadence)\u003cbr\u003e5 Levels Throttle\u003cbr\u003e8 Seconds Auto-Cruise\u003cbr\u003e7-Speed Non-Electric\u003cbr\u003e6 KM\/H Walk\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eTechnical Specifications\u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      padding: 20px;\n      line-height: 1.6;\n    }\n    p.note {\n      font-style: italic;\n      margin-bottom: 20px;\n    }\n    h2 {\n      margin-top: 40px;\n      margin-bottom: 10px;\n    }\n    table {\n      width: 100%;\n      border-collapse: collapse;\n      margin-bottom: 30px;\n    }\n    th, td {\n      border: 1px solid #ccc;\n      padding: 8px 12px;\n      text-align: left;\n    }\n    th {\n      background-color: #f5f5f5;\n    }\n  \u003c\/style\u003e\n\u003cp class=\"note\"\u003eTechnical Specifications Note: To ensure uninterrupted supplying and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/p\u003e\n\u003ch2\u003eGeneral Information\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eTop Speed\u003c\/td\u003e\n\u003ctd\u003e28 - 33 mph (pedal-assist \u0026amp; throttle)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRange per Charge\u003c\/td\u003e\n\u003ctd\u003e44 - 58 miles with PAS \/ 35 - 45 miles w\/o PAS\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMax Load\u003c\/td\u003e\n\u003ctd\u003e≤ 330 lbs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRider Height\u003c\/td\u003e\n\u003ctd\u003e5'4\" - 6'1\" or inseam ≥ 26.8\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBike Weight\u003c\/td\u003e\n\u003ctd\u003e91 lbs (with battery installed)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIdeal Use\u003c\/td\u003e\n\u003ctd\u003eIPX6 weather-proof; off-road, mountain, and urban riding\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eRiding with Unmatched Power\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Capacity\u003c\/td\u003e\n\u003ctd\u003e720 Watt·hour (48V 15Ah)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCells Type\u003c\/td\u003e\n\u003ctd\u003eLithium-ion pouch cells, Grade A\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Lifespan\u003c\/td\u003e\n\u003ctd\u003e≥ 1200 charge cycles to 80% of capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Power\u003c\/td\u003e\n\u003ctd\u003e1,000W, or peak 1,500W\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Torque\u003c\/td\u003e\n\u003ctd\u003e90 Newton·metre (max)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Type\u003c\/td\u003e\n\u003ctd\u003eBrushless rear hub motor, IPX6\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePAS Levels\u003c\/td\u003e\n\u003ctd\u003e5 Levels with Cadence Sensor\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eThrottle Type\u003c\/td\u003e\n\u003ctd\u003e5 Levels twist, slightly delayed response (safe design)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eDisplay \/ Dashboard\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDisplay \/ Dashboard\u003c\/td\u003e\n\u003ctd\u003e4\" color LCD, motors switch, USB charge port\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShifting Gears\u003c\/td\u003e\n\u003ctd\u003eShimano 7s 14-28T, 48T chainring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Charger\u003c\/td\u003e\n\u003ctd\u003e48V 2A charger\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdditional Modes\u003c\/td\u003e\n\u003ctd\u003eCruise Control, 6 km\/h Walk\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eBiking Safely \u0026amp; Confidently\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake System\u003c\/td\u003e\n\u003ctd\u003eHydraulic disc brakes with motor cutoff\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake Rotors\u003c\/td\u003e\n\u003ctd\u003e180mm (φ) x 2.3mm (t) steel rotors\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake Caliper\/Pads\u003c\/td\u003e\n\u003ctd\u003e4-Piston calipers with semi-metallic pads\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBike Frame\u003c\/td\u003e\n\u003ctd\u003eHigh-carbon steel 20\" x 15\" frame\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFront Fork\u003c\/td\u003e\n\u003ctd\u003eAdjustable 80mm tavel coil suspension\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShock Absorber\u003c\/td\u003e\n\u003ctd\u003e4-Bar-Link coil suspension, 50mm travel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHead Light\u003c\/td\u003e\n\u003ctd\u003e1,500 Lumens (15W) LED with built-in horn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTail Light\u003c\/td\u003e\n\u003ctd\u003eLED with integrated brake signal blinker\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdditional Reflectors\u003c\/td\u003e\n\u003ctd\u003ePedals, spokes, tires\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTire Type\u003c\/td\u003e\n\u003ctd\u003eCST BFT 20\" x 4.0\" tires with tube (28-33 psi)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSaddle\u003c\/td\u003e\n\u003ctd\u003eLeather wide seat with memory foam\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHandlebar\u003c\/td\u003e\n\u003ctd\u003eAluminum 680mm x 31.8mm (φ, center), rise\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eComponents \u0026amp; Accessories\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eComponent\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBell\u003c\/td\u003e\n\u003ctd\u003eElectric horn built-in headlight\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCrankset\u003c\/td\u003e\n\u003ctd\u003e170mm Aluminum, 48T chainring with cover\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePedals\u003c\/td\u003e\n\u003ctd\u003eWELLGO 16\/9 aluminum alloy platform\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDerailleur\u003c\/td\u003e\n\u003ctd\u003eSHIMANO RD-TY300 7 speed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShifter\u003c\/td\u003e\n\u003ctd\u003eSHIMANO ASLTX50R7CT 22.2mm x 2400mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFreewheel \/ Cassette\u003c\/td\u003e\n\u003ctd\u003eSHIMANO MF-TZ500-7 14-28T\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRims\u003c\/td\u003e\n\u003ctd\u003e36H aluminum alloy rims\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpokes\u003c\/td\u003e\n\u003ctd\u003eBlack stainless steel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGrips\u003c\/td\u003e\n\u003ctd\u003e120mm x 22.2mm (φ) rubber, anti-slip\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSeatpost\u003c\/td\u003e\n\u003ctd\u003eAluminum seapost with 38.1mm clamp\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeadset\u003c\/td\u003e\n\u003ctd\u003eIntegrated threadless headset\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eStem\u003c\/td\u003e\n\u003ctd\u003e31.8mm (φ, handlebar) * 35° A-head\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eKickstand\u003c\/td\u003e\n\u003ctd\u003eAluminum alloy heavy-duty\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRacks \u0026amp; Baskset\u003c\/td\u003e\n\u003ctd\u003eCustomized rear rack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFenders\u003c\/td\u003e\n\u003ctd\u003eIncluded plastic front and rear fenders\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eWarranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty \u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      padding: 20px;\n      line-height: 1.6;\n    }\n    .faq-item {\n      margin-bottom: 30px;\n    }\n    .faq-item h2 {\n      text-align: left;\n      color: #333;\n      margin-bottom: 10px;\n    }\n    .faq-item p {\n      text-align: left;\n      color: #555;\n      margin: 0;\n    }\n  \u003c\/style\u003e\n\u003cdiv class=\"faq-section\"\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eWhat is the battery charging time for Eahora Terra, and what charging options are available?\u003c\/h2\u003e\n\u003cp\u003eEahora Terra’s 48V lithium-ion battery typically requires 7-8 hours to fully charge. The bike comes with a standard charger compatible with household outlets. For added convenience, the battery is removable, allowing you to charge it either on the bike or separately.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eHow does Eahora Terra’s pedal-assist system enhance the riding experience?\u003c\/h2\u003e\n\u003cp\u003eIt features a sophisticated pedal-assist system with five levels of assistance, allowing riders to customize their experience based on terrain and effort preference. This system intelligently senses your pedaling intensity and provides proportional power support, ensuring a smooth and efficient ride, especially on longer journeys or hilly terrains.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eWhat is the load capacity of Eahora Terra, and how does it impact performance?\u003c\/h2\u003e\n\u003cp\u003eEahora Terra boasts a load capacity of up to 330 lbs (150 kg), making it suitable for a wide range of riders and carrying additional cargo. Its reinforced aluminum frame and robust suspension system ensure stability and performance even when fully loaded, without compromising on speed or handling.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eHow does Eahora Terra’s braking system ensure rider safety?\u003c\/h2\u003e\n\u003cp\u003eEahora Terra is equipped with a high-performance hydraulic disc brake system, offering superior stopping power and reliability under various conditions. This system ensures precise and controlled braking, reducing the risk of skidding or loss of control, particularly during sudden stops or in wet weather.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eHow does Eahora Terra handle different terrains?\u003c\/h2\u003e\n\u003cp\u003eEahora Terra is equipped to handle a variety of terrains with ease. Its powerful motor, robust suspension system, and durable tires make it suitable for both urban roads and light off-road trails. Whether you're riding on asphalt, gravel, or uneven paths, it provides a smooth and stable experience, ensuring comfort and control in diverse riding conditions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"Black","offer_id":52883533889827,"sku":"ZD1052","price":969.0,"currency_code":"USD","in_stock":true},{"title":"Blue","offer_id":52883533922595,"sku":"ZD1053","price":969.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/terra_black_halfleft.png?v=1740269409"},{"product_id":"eahora-terra-ii-awd-ebike-dual-motors-48v-33-mph","title":"Eahora Terra II AWD Ebike Dual Motors 48V 33 MPH","description":"\u003c!-- more --\u003e\n\u003cp\u003eThe Eahora Terra II boasts a dual drive with a powerful 1500W and 180mm 2-piston hydraulic brakes. Its robust step-over frame provides unmatched stability and durability, making it the perfect choice for daily commutes.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cdiv style=\"position: relative; width: 100%; max-width: 1200px; margin: 0 auto; border-radius: 10px; overflow: hidden;\"\u003e\n\u003c!-- Video --\u003e \u003cvideo style=\"width: 100%; height: auto; display: block; object-fit: cover;\" muted=\"\" loop=\"loop\" autoplay=\"autoplay\" playsinline=\"\"\u003e\n    \u003csource type=\"video\/mp4\" src=\"https:\/\/cdn.shopify.com\/videos\/c\/o\/v\/0bdc1ad9ae2a44e9bb76530cb262e55e.mp4\"\u003e\n    Your browser does not support the video tag.\n  \u003c\/source\u003e\u003c\/video\u003e \u003c!-- Overlay Text --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; left: 20px; color: white; text-align: left; font-family: Arial, sans-serif;\"\u003e\n\u003c!-- Pair 1 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e28 - 33 MPH\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003etop speed\u003c\/p\u003e\n\u003c!-- Pair 2 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e33 - 41 Miles\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003erange per charge\u003c\/p\u003e\n\u003c!-- Pair 3 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e960WH 48V\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e20ah battery\u003c\/p\u003e\n\u003c!-- Final Title --\u003e\n\u003ch1 style=\"font-size: 1.5rem; margin-top: 15px; color: white; font-weight: bold;\"\u003eEahora Terra II\u003c\/h1\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003ePackage List \u003c\/h3\u003e\n\u003cp\u003eElectric Bike * 1 (85% assembled)\u003cbr\u003eEbike Battery * 1 (2 keys)\u003cbr\u003eBattery Charger * 1\u003cbr\u003eFront Tire * 1\u003cbr\u003eHeadlight * 1\u003cbr\u003ePedals * 2 (left \u0026amp; right)\u003cbr\u003eScrews \u0026amp; Toolkit * 1\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eRiding Modes \u003c\/h3\u003e\n\u003cp\u003e5 Levels Pedal-Assist (Cadence)\u003cbr\u003e5 Levels Throttle\u003cbr\u003e8 Seconds Auto-Cruise\u003cbr\u003e7-Speed Non-Electric\u003cbr\u003e6 KM\/H Walk\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3 id=\"ebike-spcs\"\u003eTechnical Specifications\u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      padding: 20px;\n      line-height: 1.6;\n    }\n    p.note {\n      font-style: italic;\n      margin-bottom: 20px;\n    }\n    h2 {\n      margin-top: 40px;\n      margin-bottom: 10px;\n    }\n    table {\n      width: 100%;\n      border-collapse: collapse;\n      margin-bottom: 30px;\n    }\n    th, td {\n      border: 1px solid #ccc;\n      padding: 8px 12px;\n      text-align: left;\n    }\n    th {\n      background-color: #f5f5f5;\n    }\n  \u003c\/style\u003e\n\u003cp class=\"note\"\u003eTechnical Specifications Note: To ensure uninterrupted supplying and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/p\u003e\n\u003ch2\u003eGeneral Information\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eTop Speed\u003c\/td\u003e\n\u003ctd\u003e28 - 33 mph for both pedal-assist and throttle.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRange per Charge\u003c\/td\u003e\n\u003ctd\u003e43 - 55 miles with PAS, or 33 - 41 miles w\/o PAS\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMax Load\u003c\/td\u003e\n\u003ctd\u003e≤ 330 lbs to ensure the performance and safety.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRider Height\u003c\/td\u003e\n\u003ctd\u003e5'4\" - 6'1\", or inseam ≥ 26.8\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBike Weight\u003c\/td\u003e\n\u003ctd\u003e91 lbs with the battery installed.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIdeal Use\u003c\/td\u003e\n\u003ctd\u003eIPX6 weather-proof, off-road \/ mountain \/ urban riding.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eRiding with Unmatched Power\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Capacity\u003c\/td\u003e\n\u003ctd\u003e960 Watt·hour (48V 20Ah)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCells Type\u003c\/td\u003e\n\u003ctd\u003eLithium-ion pouch cells, Grade A\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Lifespan\u003c\/td\u003e\n\u003ctd\u003e≥ 1200 charge cycles to 80% of capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Power\u003c\/td\u003e\n\u003ctd\u003e2 x 750 Watt\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Torque\u003c\/td\u003e\n\u003ctd\u003e2 x 65 Newton·metre (max)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor Type\u003c\/td\u003e\n\u003ctd\u003eBrushless rear hub motor, IPX6\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePAS Levels\u003c\/td\u003e\n\u003ctd\u003e5 Levels with Cadence Sensor\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eThrottle Type\u003c\/td\u003e\n\u003ctd\u003e5 Levels twist, slightly delayed response (safe design)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eDisplay \/ Dashboard\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eDisplay \/ Dashboard\u003c\/td\u003e\n\u003ctd\u003e4\" color LCD, motors switch, USB charge port\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShifting Gears\u003c\/td\u003e\n\u003ctd\u003eShimano 7s 14-28T, 48T chainring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery Charger\u003c\/td\u003e\n\u003ctd\u003e48V 2A charger\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdditional Modes\u003c\/td\u003e\n\u003ctd\u003eCruise Control, 6 km\/h Walk\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eBiking Safely \u0026amp; Confidently\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eFeature\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake System\u003c\/td\u003e\n\u003ctd\u003eHydraulic disc brakes with motor cutoff\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake Rotors\u003c\/td\u003e\n\u003ctd\u003e180mm (φ) x 2.3mm (t) steel rotors\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBrake Caliper\/Pads\u003c\/td\u003e\n\u003ctd\u003e2-Piston calipers with semi-metallic pads\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBike Frame\u003c\/td\u003e\n\u003ctd\u003eHigh-carbon steel 20\" x 15\" frame\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFront Fork\u003c\/td\u003e\n\u003ctd\u003eAdjustable 80mm tavel coil suspension\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShock Absorber\u003c\/td\u003e\n\u003ctd\u003e4-Bar-Link coil suspension, 50mm travel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHead Light\u003c\/td\u003e\n\u003ctd\u003e1,500 Lumens (15W) LED with built-in horn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTail Light\u003c\/td\u003e\n\u003ctd\u003eLED with integrated brake signal blinker\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdditional Reflectors\u003c\/td\u003e\n\u003ctd\u003ePedals, spokes, tires\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTire Type\u003c\/td\u003e\n\u003ctd\u003eChaoyang 20\" x 4.0\" tires with tube (28-33 psi)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSaddle\u003c\/td\u003e\n\u003ctd\u003eLeather wide seat with memory foam\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHandlebar\u003c\/td\u003e\n\u003ctd\u003eAluminum 680mm x 31.8mm (φ, center), rise\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch2\u003eComponents \u0026amp; Accessories\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eComponent\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBell\u003c\/td\u003e\n\u003ctd\u003eElectric horn built-in headlight\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCrankset\u003c\/td\u003e\n\u003ctd\u003e170mm Aluminum, 48T chainring with cover\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePedals\u003c\/td\u003e\n\u003ctd\u003eWELLGO 16\/9 aluminum alloy platform\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDerailleur\u003c\/td\u003e\n\u003ctd\u003eSHIMANO RD-TY300 7 speed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eShifter\u003c\/td\u003e\n\u003ctd\u003eSHIMANO ASLTX50R7CT 22.2mm x 2400mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFreewheel \/ Cassette\u003c\/td\u003e\n\u003ctd\u003eSHIMANO MF-TZ500-7 14-28T\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRims\u003c\/td\u003e\n\u003ctd\u003e36H aluminum alloy rims\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpokes\u003c\/td\u003e\n\u003ctd\u003eBlack stainless steel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGrips\u003c\/td\u003e\n\u003ctd\u003e120mm x 22.2mm (φ) rubber, anti-slip\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSeatpost\u003c\/td\u003e\n\u003ctd\u003eAluminum seapost with 38.1mm clamp\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHeadset\u003c\/td\u003e\n\u003ctd\u003eIntegrated threadless headset\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eStem\u003c\/td\u003e\n\u003ctd\u003e31.8mm (φ, handlebar) * 35° A-head\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eKickstand\u003c\/td\u003e\n\u003ctd\u003eAluminum alloy heavy-duty\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRacks \u0026amp; Baskset\u003c\/td\u003e\n\u003ctd\u003eCustomized rear rack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eFenders\u003c\/td\u003e\n\u003ctd\u003eIncluded plastic front and rear fenders\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003ch3\u003eWarranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty \u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      padding: 20px;\n      line-height: 1.6;\n    }\n    .faq-item {\n      margin-bottom: 30px;\n    }\n    .faq-item h2 {\n      text-align: left;\n      color: #333;\n      margin-bottom: 10px;\n    }\n    .faq-item p {\n      text-align: left;\n      color: #555;\n      margin: 0;\n    }\n  \u003c\/style\u003e\n\u003cdiv class=\"faq-section\"\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eWhat the top speed terra II can reach?\u003c\/h2\u003e\n\u003cp\u003eTerra II can reach around 28-33mph, while please know that speed can be affected by rider weight, battery capacity and road conditions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eCan I ride it in heavy rains?\u003c\/h2\u003e\n\u003cp\u003eTerra II electronic system is IPX6 rating waterproof, you can ride it in small rains, while we don't recommend riding in heavy rains, which may cause damage to the bike if doing so frequently.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eWhat is the battery charging time?\u003c\/h2\u003e\n\u003cp\u003eIt typically requires 7-8 hours to fully charge. The bike comes with a standard charger compatible with household outlets. For added convenience, the battery is removable, allowing you to charge it either on the bike or separately.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eI want to ride it as a commuter, while it has slow hills on my way, can terra II handle it?\u003c\/h2\u003e\n\u003cp\u003eYes, terra II has a dual drive system. It can easily handle gradeability of 30° - 35°.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eHow many modes I can choose to drive the motor?\u003c\/h2\u003e\n\u003cp\u003eAs a dual drive ebike, terra II has 3 modes to boost. 1. signal rear drive. 2. signal front drive. 3. Both front and rear drive.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"Black","offer_id":52883665912099,"sku":"ZD1058","price":1099.0,"currency_code":"USD","in_stock":true},{"title":"Blue","offer_id":52883665944867,"sku":"ZD1059","price":1099.0,"currency_code":"USD","in_stock":false},{"title":"Green","offer_id":52883665977635,"sku":"ZD1060","price":1099.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/terra2_blue_halfright.png?v=1772565762"},{"product_id":"eahora-romeo-pro-ii-2025-ebike-52v-dual-2000w-motors-200-miles","title":"Eahora Romeo Pro II 2025 Ebike 52V Dual 2000W Motors 200 Miles","description":"\u003c!-- more --\u003e\n\u003cp\u003e\u003cstrong data-end=\"180\" data-start=\"122\"\u003eConquer any terrain with the 2025 Eahora Romeo Pro II.\u003c\/strong\u003e Featuring dual 2000W hub motors, a massive 52V 70Ah battery, and up to 200 miles of range, this high-performance e-bike is built for extreme off-road adventures and long-distance rides. With full suspension, 240mm hydraulic disc brakes, and a rugged steel frame, the Romeo Pro II delivers power, control, and comfort in every ride.\u003c\/p\u003e\n\u003cdiv style=\"position: relative; width: 100%; max-width: 1200px; margin: 0 auto; overflow: hidden; border-radius: 10px;\"\u003e\n\u003c!-- Video --\u003e \u003cvideo playsinline=\"\" autoplay=\"autoplay\" loop=\"loop\" muted=\"\" style=\"width: 100%; height: auto; display: block; object-fit: cover;\"\u003e\n    \u003csource src=\"https:\/\/www.eahoraebike.com\/cdn\/shop\/videos\/c\/vp\/bc89c746b9fe4881af0c0d6af30336ef\/bc89c746b9fe4881af0c0d6af30336ef.HD-1080p-7.2Mbps-32663296.mp4?v=0\" type=\"video\/mp4\"\u003e\n    Your browser does not support the video tag.\n  \u003c\/source\u003e\u003c\/video\u003e \u003c!-- Overlay Text --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; left: 20px; color: white; font-family: Arial, sans-serif; text-align: left;\"\u003e\n\u003c!-- Titles (h1) --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; font-weight: bold;\"\u003e41 - 44 MPH\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003etop speed\u003c\/p\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; font-weight: bold;\"\u003e104 - 200 MILES\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003erange per charge\u003c\/p\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; font-weight: bold;\"\u003e3,640WH 52V\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e70ah battery\u003c\/p\u003e\n\u003ch1 style=\"font-size: 1.5rem; margin-top: 15px; font-weight: bold;\"\u003eRomeo Pro II 2025\u003c\/h1\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"UTF-8\"\u003e \u003cmeta name=\"viewport\" content=\"width=device-width, initial-scale=1\"\u003e\u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      padding: 20px;\n      line-height: 1.6;\n      background-color: #fafafa;\n    }\n    h3 {\n      text-align: center;\n      margin-bottom: 20px;\n      font-size: 1.8em;\n      color: #333;\n    }\n    .spec-section {\n      margin-bottom: 30px;\n    }\n    .spec-section h4 {\n      background-color: #f5f5f5;\n      padding: 10px;\n      margin: 0 0 10px;\n      font-size: 1.2em;\n      border-left: 5px solid #0073e6;\n      color: #333;\n    }\n    table {\n      width: 100%;\n      border-collapse: collapse;\n      margin-bottom: 20px;\n      overflow-x: auto;\n    }\n    th, td {\n      border: 1px solid #ccc;\n      padding: 8px 12px;\n      text-align: left;\n      vertical-align: top;\n      font-size: 0.95em;\n    }\n    th {\n      background-color: #eee;\n      width: 35%;\n    }\n    @media (max-width: 768px) {\n      th, td {\n        font-size: 0.9em;\n        padding: 6px 8px;\n      }\n      .spec-section h4 {\n        font-size: 1.1em;\n      }\n    }\n  \u003c\/style\u003e\n\u003ch3\u003eSpecifications\u003c\/h3\u003e\n\u003cp\u003e\u003cem\u003e*To ensure uninterrupted suppluying and shipping, some parts may differ from those listed.\u003cbr\u003eRest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/em\u003e\u003c\/p\u003e\n\u003c!-- General Information --\u003e\n\u003cdiv class=\"spec-section\"\u003e\n\u003ch4\u003eGeneral Information\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eTop Speed\u003c\/th\u003e\n\u003ctd\u003e41 - 46 mph for both pedal-assist and throttle\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRange per Charge\u003c\/th\u003e\n\u003ctd\u003e104 - 200 miles with PAS, or 70 - 76 miles w\/o PAS\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMax Load\u003c\/th\u003e\n\u003ctd\u003e≤ 500 lbs to ensure performance and safety\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRider Height\u003c\/th\u003e\n\u003ctd\u003e5'7\" - 6'4\", or inseam ≥ 28.7\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBike Weight\u003c\/th\u003e\n\u003ctd\u003e150.9 lbs (with a 36.6 lbs battery installed)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIdeal Use\u003c\/th\u003e\n\u003ctd\u003eIPX6 weather-proof; off-road, mountain \u0026amp; urban riding\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c!-- Riding with Unmatched Power --\u003e\n\u003cdiv class=\"spec-section\"\u003e\n\u003ch4\u003eRiding with Unmatched Power\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery Capacity\u003c\/th\u003e\n\u003ctd\u003e3,640 Watt·hour (52V 70Ah)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCells Type\u003c\/th\u003e\n\u003ctd\u003eLithium-ion pouch cells, Grade A\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery Lifespan\u003c\/th\u003e\n\u003ctd\u003e≥ 1,200 charge cycles to 80% capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor Power\u003c\/th\u003e\n\u003ctd\u003e2 x 2000 Watt\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor Torque\u003c\/th\u003e\n\u003ctd\u003e2 x 120 Newton·metre (max)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor Type\u003c\/th\u003e\n\u003ctd\u003eDual hub motors, brushless, IPX6\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePAS Levels\u003c\/th\u003e\n\u003ctd\u003e5 Levels with Cadence Sensor\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eThrottle Type\u003c\/th\u003e\n\u003ctd\u003e5 Levels twist, slightly delayed response (safe design)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDisplay \/ Dashboard\u003c\/th\u003e\n\u003ctd\u003e4\" color LCD, motors switch, Bluetooth, USB charge port\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShifting Gears\u003c\/th\u003e\n\u003ctd\u003eShimano 7s 14-28T, 44T chainring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery Charger\u003c\/th\u003e\n\u003ctd\u003e58.8V 7A Quick charger, 6-7.5H charge time\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAdditional Modes\u003c\/th\u003e\n\u003ctd\u003eCruise Control, 6 km\/h Walk\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c!-- Biking Safely \u0026 Confidently --\u003e\n\u003cdiv class=\"spec-section\"\u003e\n\u003ch4\u003eBiking Safely \u0026amp; Confidently\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake System\u003c\/th\u003e\n\u003ctd\u003eHydraulic disc brakes with motor cutoff\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake Rotors\u003c\/th\u003e\n\u003ctd\u003e240mm (φ) x 3.0mm (t) steel rotors\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake Caliper\/Pads\u003c\/th\u003e\n\u003ctd\u003e2-Piston calipers with semi-metallic pads\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBike Frame\u003c\/th\u003e\n\u003ctd\u003eHigh-carbon steel 26\" x 18\" frame\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFront Fork\u003c\/th\u003e\n\u003ctd\u003eAdjustable air suspension, 100mm travel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShock Absorber\u003c\/th\u003e\n\u003ctd\u003eAir suspension with damping, 50mm travel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHead Light\u003c\/th\u003e\n\u003ctd\u003e2,000 Lumens (20W) LED with built-in horn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTail Light\u003c\/th\u003e\n\u003ctd\u003eLED with integrated brake signal blinker\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAdditional Reflectors\u003c\/th\u003e\n\u003ctd\u003ePedals, spokes, tires\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTire Type\u003c\/th\u003e\n\u003ctd\u003e26\" x 4.0\" tires with tube (28-33 psi)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSaddle\u003c\/th\u003e\n\u003ctd\u003eLeather with memory foam, pressure-relief design\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHandlebar\u003c\/th\u003e\n\u003ctd\u003eAluminum 720mm x 31.8mm (φ, center), rise\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c!-- Components \u0026 Accessories --\u003e\n\u003cdiv class=\"spec-section\"\u003e\n\u003ch4\u003eComponents \u0026amp; Accessories\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBell\u003c\/th\u003e\n\u003ctd\u003eElectric horn built-in headlight\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCrankset\u003c\/th\u003e\n\u003ctd\u003e170mm Aluminum, 44T chainring with dual-sided cover\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePedals\u003c\/th\u003e\n\u003ctd\u003eWELLGO 16\/9 aluminum alloy platform\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDerailleur\u003c\/th\u003e\n\u003ctd\u003eSHIMANO RD-TY300 7 speed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShifter\u003c\/th\u003e\n\u003ctd\u003eSHIMANO ASLTX50R7CT 22.2mm x 2400mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFreewheel \/ Cassette\u003c\/th\u003e\n\u003ctd\u003eSHIMANO MF-TZ500-7 14-28T\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRims\u003c\/th\u003e\n\u003ctd\u003e36H aluminum alloy rims\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSpokes\u003c\/th\u003e\n\u003ctd\u003eBlack stainless steel, 13 Gauge\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eGrips\u003c\/th\u003e\n\u003ctd\u003e120mm x 22.2mm (φ) rubber, ergonomic, anti-slip\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSeatpost\u003c\/th\u003e\n\u003ctd\u003eNo Seatpost for motorcycle-style seat\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHeadset\u003c\/th\u003e\n\u003ctd\u003eIntegrated threadless headset\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eStem\u003c\/th\u003e\n\u003ctd\u003e31.8mm (φ, handlebar) * 35° A-head\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eKickstand\u003c\/th\u003e\n\u003ctd\u003eAluminum alloy heavy-duty\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRacks \u0026amp; Baskset\u003c\/th\u003e\n\u003ctd\u003eOptional rear rack, basket\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFenders\u003c\/th\u003e\n\u003ctd\u003eIncluded plastic front and rear fenders\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3\u003e\n\u003cbr\u003ePackage List \u003c\/h3\u003e\n\u003cp\u003eBox A:\u003cbr\u003eRomeo Pro II Bike * 1\u003cbr\u003eBattery * 1 (2 keys)\u003cbr\u003eBattery Charger * 1\u003cbr\u003eHeadlight * 1\u003cbr\u003ePedals * 2 (left \u0026amp; right)\u003cbr\u003eScrews \u0026amp; Toolkit * 1\u003cbr\u003eOwner's Manual * 1\u003cbr\u003e\u003cbr\u003eBox B:\u003cbr\u003eFront Wheel Set * 1\u003cbr\u003eFront Fender * 1\u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003e\n\u003cbr\u003eRiding Modes \u003c\/h3\u003e\n\u003cp\u003e5 Levels Pedal-Assist (Cadence)\u003cbr\u003e5 Levels Throttle\u003cbr\u003e8 Seconds Auto-Cruise\u003cbr\u003e7-Speed Non-Electric\u003cbr\u003e6 KM\/H Walk\u003c\/p\u003e\n\u003ch3\u003eWarranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty \u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eHow long does it take to fully charge the battery?\u003c\/strong\u003e\u003cbr\u003eThe Romeo Pro II battery typically charges in 6 to 8 hours. To maintain optimal battery performance, we recommend recharging when it reaches around 30% capacity. Despite its dual-motor setup, the Romeo Pro II is designed with efficient charging capabilities to ensure convenience and reliability. This focus on charging efficiency means your bike will be ready for your next adventure quickly, minimizing downtime and maximizing your enjoyment.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIs there a difference in battery life between dual-drive and single-drive models?\u003c\/strong\u003e\u003cbr\u003eThe dual-drive motor system of the Romeo Pro II offers unmatched power and performance but slightly impacts battery life compared to single-drive models. However, the trade-off is worth it. The dual-drive system delivers a thrilling ride experience, enhanced capabilities, and advanced energy management to ensure extended journeys with confidence. The small difference in battery life is far outweighed by the overall benefits and excitement of riding this exceptional electric bike.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat makes the dual motors of the Romeo Pro II special compared to other models?\u003c\/strong\u003e\u003cbr\u003eThe Romeo Pro II’s dual-motor setup provides superior power output, enhanced handling, and better control compared to single-motor models. This configuration allows for improved maneuverability in diverse environments, whether navigating urban streets or rugged trails. The dual-motor system is also highly energy-efficient, enabling an extended range and improved fuel economy. With the Romeo Pro II, you'll experience unparalleled performance and versatility, making every ride a standout adventure.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I ride it in the rain?\u003c\/strong\u003e\u003cbr\u003eYes, the Romeo Pro II is rated IPX65 waterproof, meaning it can handle light to moderate rain with ease. However, it is not designed to be submerged in water. For prolonged parking in wet conditions, we recommend covering the bike or storing it under a roof. To further protect the battery, you can purchase additional battery covers for added peace of mind.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat should I keep in mind while riding the Romeo Pro II?\u003c\/strong\u003e\u003cbr\u003eTo maximize your riding experience with the Romeo Pro II, consider this tip: when starting from a turn, activate rear-wheel drive for improved stability and control. This feature ensures smoother acceleration and enhances overall safety, showcasing the bike’s advanced engineering. Whether cruising through city streets or tackling challenging terrains, the Romeo Pro II delivers unmatched agility and precision, making every ride truly unforgettable.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"Black","offer_id":53516415729955,"sku":"ZD1099+LUN9064","price":2569.0,"currency_code":"USD","in_stock":true},{"title":"Green","offer_id":53516415762723,"sku":"ZD1101+LUN9064","price":2569.0,"currency_code":"USD","in_stock":true},{"title":"Grey","offer_id":53516415795491,"sku":"ZD1100+LUN9064","price":2569.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/romeoproII_black_right2.png?v=1737786792"},{"product_id":"eahora-romeo-ultra-electric-bike-3000w-60v-70ah-long-range","title":"Eahora Romeo Ultra Electric Bike 3000W 60V 70Ah Long Range","description":"\u003c!-- more --\u003e\n\u003cp\u003eThe Eahora Romeo Ultra 2025 introduces a groundbreaking 60V motor system, designed to deliver an unparalleled riding experience for skilled adventurers. Join Eahora in transforming every journey into an extraordinary adventure with cutting-edge performance and innovation.\u003c\/p\u003e\n\u003c!-- Video Container with Added Bottom Margin --\u003e\n\u003cdiv style=\"position: relative; width: 100%; max-width: 1200px; margin: 0 auto; border-radius: 10px; overflow: hidden; margin-bottom: 20px;\"\u003e\n\u003c!-- Video --\u003e \u003cvideo style=\"width: 100%; height: auto; display: block; object-fit: cover;\" muted=\"\" loop=\"loop\" autoplay=\"autoplay\" playsinline=\"\"\u003e\n    \u003csource type=\"video\/mp4\" src=\"https:\/\/cdn.shopify.com\/videos\/c\/o\/v\/d3a6ed1d45bd41a091d84cace31fc636.mp4\"\u003e\n    Your browser does not support the video tag.\n  \u003c\/source\u003e\u003c\/video\u003e \u003c!-- Overlay Text --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; left: 20px; color: white; text-align: left; font-family: Arial, sans-serif;\"\u003e\n\u003c!-- Pair 1 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e37 - 42 MPH\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003etop speed\u003c\/p\u003e\n\u003c!-- Pair 2 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e104 - 200 Miles\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003erange per charge\u003c\/p\u003e\n\u003c!-- Pair 3 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e4,200WH 60V\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e70ah battery\u003c\/p\u003e\n\u003c!-- Final Title --\u003e\n\u003ch1 style=\"font-size: 1.5rem; margin-top: 15px; color: white; font-weight: bold;\"\u003eInnovator Romeo Ultra\u003c\/h1\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c!-- START: Romeo Ultra Motor Banner --\u003e\n\u003csection style=\"background: #000 url('https:\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/eahora_romeo_ultra_motor_banner.webp?v=1743701336') no-repeat right center; background-size: cover; padding: 60px 20px; color: #fff;\"\u003e\n\u003cdiv style=\"max-width: 1200px; margin: 0 auto; display: flex; flex-direction: column; justify-content: center;\"\u003e\n\u003c!-- Subtitle --\u003e\n\u003cp style=\"font-size: 14px; margin-bottom: 10px; color: #fff;\"\u003eRomeo Ultra's Upgraded 60V Riding System\u003c\/p\u003e\n\u003c!-- Title --\u003e\n\u003ch2 style=\"font-size: 28px; margin-bottom: 20px; line-height: 1.2; color: #fff;\"\u003e3,000W Sustained Power DC Hub Motor\u003c\/h2\u003e\n\u003c!-- Description --\u003e\n\u003cp style=\"font-size: 16px; line-height: 1.6; max-width: 600px; color: #fff;\"\u003eGet ready to experience the thrill of speed with our cutting-edge 3800W peak motor! With 120N·m torque, it easily hits 42 mph. It features a 60V 41A controller for optimal control and efficiency, ensuring a smooth and responsive experience.\u003c\/p\u003e\n\u003c!-- Specs --\u003e\n\u003cp style=\"font-size: 16px; margin-top: 20px; color: #fff;\"\u003e\u003cstrong\u003eMax Torque:\u003c\/strong\u003e 120N·m\u003cbr\u003e\u003cstrong\u003eGradeability:\u003c\/strong\u003e 25° - 45°\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c!-- END: Romeo Ultra Motor Banner --\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c!-- Contenedor principal --\u003e\n\u003cdiv style=\"display: flex; flex-wrap: wrap; align-items: flex-start; gap: 20px; margin-bottom: 2rem;\"\u003e\n\u003c!-- Columna de la imagen --\u003e\n\u003cdiv style=\"flex: 1; min-width: 300px;\"\u003e\u003cimg style=\"max-width: 100%; height: auto;\" alt=\"Bike geometry\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/eahora_romeo_ultra_geometry.webp?v=1743701868\"\u003e\u003c\/div\u003e\n\u003c!-- Columna del texto --\u003e\n\u003cdiv style=\"flex: 1; min-width: 300px;\"\u003e\n\u003ch2 style=\"margin-top: 0;\"\u003eSize \u0026amp; Geometry\u003c\/h2\u003e\n\u003cp\u003eRecommended Rider Height: 5'7\" - 6'4\" or 170cm - 195cm\u003c\/p\u003e\n\u003cul style=\"list-style-type: none; padding-left: 0; margin-top: 1rem;\"\u003e\n\u003cli\u003eⒶ - Total Length: 79.1\" or 201cm\u003c\/li\u003e\n\u003cli\u003eⒷ - Wheel Base: 51.6\" or 131cm\u003c\/li\u003e\n\u003cli\u003eⒸ - Seat Height: 34.6\" or 88cm\u003c\/li\u003e\n\u003cli\u003eⒹ - Handlebar Height: 45.3\" or 115cm\u003c\/li\u003e\n\u003cli\u003eⒺ - Rim Diameter: 24\" or 57.5cm\u003c\/li\u003e\n\u003cli\u003eⒻ - Standover: 26.4\" or 67cm\u003c\/li\u003e\n\u003cli\u003eⒼ - Reach Distance: 21.3\" or 54cm\u003c\/li\u003e\n\u003cli\u003eⒽ - Chain Stay Length: 22.0\" or 56cm\u003c\/li\u003e\n\u003cli\u003eⒾ - Seat Angle: No Actual Seatpost\u003c\/li\u003e\n\u003cli\u003eⒿ - Seat Tube Length: No Actual Seat Tube\u003c\/li\u003e\n\u003cli\u003eⓀ - Bike Width: 28.7\" or 73cm\u003c\/li\u003e\n\u003cli\u003eⓁ - Top Tube Length: 28.0\" or 71cm\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cmeta charset=\"UTF-8\"\u003e \u003cmeta content=\"width=device-width, initial-scale=1\" name=\"viewport\"\u003e\u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      padding: 20px;\n      line-height: 1.6;\n      background-color: #fafafa;\n      color: #333;\n    }\n    h3 {\n      text-align: center;\n      margin-bottom: 20px;\n      font-size: 1.8em;\n    }\n    p.note {\n      font-style: italic;\n      text-align: center;\n      margin-bottom: 30px;\n    }\n    .spec-section {\n      margin-bottom: 30px;\n    }\n    .spec-section h4 {\n      background-color: #f5f5f5;\n      padding: 10px;\n      margin: 0 0 10px;\n      font-size: 1.2em;\n      border-left: 5px solid #0073e6;\n    }\n    table {\n      width: 100%;\n      border-collapse: collapse;\n      margin-bottom: 20px;\n      overflow-x: auto;\n    }\n    th, td {\n      border: 1px solid #ccc;\n      padding: 8px 12px;\n      text-align: left;\n      vertical-align: top;\n      font-size: 0.95em;\n    }\n    th {\n      background-color: #eee;\n      width: 35%;\n    }\n    @media (max-width: 768px) {\n      th, td {\n        font-size: 0.9em;\n        padding: 6px 8px;\n      }\n      .spec-section h4 {\n        font-size: 1.1em;\n      }\n    }\n  \u003c\/style\u003e\n\u003ch3\u003eSpecifications\u003c\/h3\u003e\n\u003cp class=\"note\"\u003e*To ensure uninterrupted supplying and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/p\u003e\n\u003c!-- General Information --\u003e\n\u003cdiv class=\"spec-section\"\u003e\n\u003ch4\u003eGeneral Information\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eTop Speed\u003c\/th\u003e\n\u003ctd\u003e37 - 42 mph for both pedal-assist and throttle\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRange per Charge\u003c\/th\u003e\n\u003ctd\u003e104 - 235 miles with PAS, or 70 - 76 miles w\/o PAS\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMax Load\u003c\/th\u003e\n\u003ctd\u003e≤ 330 lbs to ensure performance and safety\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRider Height\u003c\/th\u003e\n\u003ctd\u003e5'7\" - 6'4\", or inseam ≥ 28.7\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBike Weight\u003c\/th\u003e\n\u003ctd\u003e223.2 lbs with the battery (36.6 lbs) installed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIdeal Use\u003c\/th\u003e\n\u003ctd\u003eIPX6 weather-proof; off-road, mountain, and urban riding\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c!-- Riding with Unmatched Power --\u003e\n\u003cdiv class=\"spec-section\"\u003e\n\u003ch4\u003eRiding with Unmatched Power\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery Capacity\u003c\/th\u003e\n\u003ctd\u003e4200 Watt·hour (60V 70Ah)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCells Type\u003c\/th\u003e\n\u003ctd\u003eLithium-ion pouch cells, Grade A\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery Lifespan\u003c\/th\u003e\n\u003ctd\u003e≥ 1,200 charge cycles to 80% of capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor Power\u003c\/th\u003e\n\u003ctd\u003e3,000 Watt (3,800 Watt Peak)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor Torque\u003c\/th\u003e\n\u003ctd\u003e120 Newton·metre (max)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor Type\u003c\/th\u003e\n\u003ctd\u003eBrushless rear hub motors, IPX6\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePAS Levels\u003c\/th\u003e\n\u003ctd\u003e5 Levels with Cadence Sensor\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eThrottle Type\u003c\/th\u003e\n\u003ctd\u003e5 Levels twist, slightly delayed response (safe design)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDisplay \/ Dashboard\u003c\/th\u003e\n\u003ctd\u003e4\" color LCD, motors switch, Bluetooth, USB charge port\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShifting Gears\u003c\/th\u003e\n\u003ctd\u003eShimano 7s 14-28T, 44T chainring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery Charger\u003c\/th\u003e\n\u003ctd\u003e67.2V 7A Quick charger, 8-12H charge time\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAdditional Modes\u003c\/th\u003e\n\u003ctd\u003eCruise Control, 6 km\/h Walk\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c!-- Biking Safely \u0026 Confidently --\u003e\n\u003cdiv class=\"spec-section\"\u003e\n\u003ch4\u003eBiking Safely \u0026amp; Confidently\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake System\u003c\/th\u003e\n\u003ctd\u003eHydraulic disc brakes with motor cutoff\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake Rotors\u003c\/th\u003e\n\u003ctd\u003e240mm (φ) x 3.0mm (t) steel rotors\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake Caliper\/Pads\u003c\/th\u003e\n\u003ctd\u003e2-Piston calipers with semi-metallic pads\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBike Frame\u003c\/th\u003e\n\u003ctd\u003eHigh-carbon steel 26\" x 18\" frame\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFront Fork\u003c\/th\u003e\n\u003ctd\u003eAdjustable air suspension, 100mm travel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShock Absorber\u003c\/th\u003e\n\u003ctd\u003eAir suspension with damping, 50mm travel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHead Light\u003c\/th\u003e\n\u003ctd\u003e2,500 Lumens (25W) LED with built-in horn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTail Light\u003c\/th\u003e\n\u003ctd\u003eLED with integrated brake signal blinker\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAdditional Reflectors\u003c\/th\u003e\n\u003ctd\u003ePedals, spokes, tires\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTire Type\u003c\/th\u003e\n\u003ctd\u003e26\" x 4.0\" tires with tube (28-33 psi)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSaddle\u003c\/th\u003e\n\u003ctd\u003eLeather with memory foam, pressure-relief design\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHandlebar\u003c\/th\u003e\n\u003ctd\u003eAluminum 720mm x 31.8mm (φ, center), rise\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c!-- Components \u0026 Accessories --\u003e\n\u003cdiv class=\"spec-section\"\u003e\n\u003ch4\u003eComponents \u0026amp; Accessories\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBell\u003c\/th\u003e\n\u003ctd\u003eElectric horn built-in headlight\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCrankset\u003c\/th\u003e\n\u003ctd\u003e170mm Aluminum, 44T chainring with single-sided cover\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePedals\u003c\/th\u003e\n\u003ctd\u003eWELLGO 16\/9 aluminum alloy platform\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDerailleur\u003c\/th\u003e\n\u003ctd\u003eSHIMANO RD-TY300 7 speed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShifter\u003c\/th\u003e\n\u003ctd\u003eSHIMANO ASLTX50R7CT 22.2mm x 2400mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFreewheel \/ Cassette\u003c\/th\u003e\n\u003ctd\u003eSHIMANO MF-TZ500-7 14-28T\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRims\u003c\/th\u003e\n\u003ctd\u003e36H aluminum alloy rims\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSpokes\u003c\/th\u003e\n\u003ctd\u003eBlack stainless steel, 13 Gauge\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eGrips\u003c\/th\u003e\n\u003ctd\u003e120mm x 22.2mm (φ) rubber, ergonomic, anti-slip\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSeatpost\u003c\/th\u003e\n\u003ctd\u003eNo Seatpost for motorcycle-style seat\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHeadset\u003c\/th\u003e\n\u003ctd\u003eIntegrated threadless headset\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eStem\u003c\/th\u003e\n\u003ctd\u003e31.8mm (φ, handlebar) * 35° A-head\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eKickstand\u003c\/th\u003e\n\u003ctd\u003eAluminum alloy heavy-duty\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRacks \u0026amp; Baskset\u003c\/th\u003e\n\u003ctd\u003eOptional rear rack, basket\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFenders\u003c\/th\u003e\n\u003ctd\u003eIncluded plastic front and rear fenders\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3\u003eReviews\u003c\/h3\u003e\n\u003cp\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/VSj6w04kwNc?si=GwzGXme7ylXcfyuQ\" title=\"YouTube video player\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\n\u003ch3\u003ePackage List \u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eElectric Bike * 1 (85% assembled)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eBattery * 1 (2 keys)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eBattery Charger * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eFront Wheel * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eHeadlight * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003ePedals * 2 (left \u0026amp; right)\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eScrews \u0026amp; Toolkit * 1\u003c\/span\u003e\u003cbr\u003e\u003cspan\u003eOwner's Manual * 1\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\u003cspan\u003eRiding Modes \u003c\/span\u003e\u003c\/h1\u003e\n\u003cp\u003e\u003cspan\u003e5 Levels Pedal-Assist (Cadence)\u003cbr\u003e5 Levels Throttle\u003cbr\u003e8 Seconds Auto-Cruise\u003cbr\u003e7-Speed Non-Electric\u003cbr\u003e6 KM\/H Walk\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty \u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003cp\u003e\u003cstrong\u003eDoes the Romeo Ultra display have a SUB port?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYes. You'll be pleased to know that our Romeo Ultra boasts a handy USB port situated beneath the display panel. This thoughtful inclusion ensures effortless device charging during your rides, adding convenience and versatility to your e-biking experience.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003cp\u003e\u003cstrong\u003eCan Romeo Ultra be equipped with additional accessories?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOur website provides customers with a variety of accessories, and customers can choose to purchase the accessories they are interested in to match their bike.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003cp\u003e\u003cstrong\u003eHow good is the suspension of Romeo Ultra?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe front and rear shock absorbers are the same as the previous Romeo Pro.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003cp\u003e\u003cstrong\u003eDoes the Romeo Ultra have two pistons? How is it different from the previous four pistons?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe oil brake caliper is a 2-piston one. Compared with the previous version, the disc measures 3.0 x 240mm, making it larger with a wider brake pad. This increases the braking area, and the sintering process used is more wear-resistant.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"Black","offer_id":53516579504419,"sku":"ZD1103+LUN9070","price":2659.0,"currency_code":"USD","in_stock":true},{"title":"Gray","offer_id":53516579537187,"sku":"ZD1109+LUN9070","price":2659.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/eahora_romeo_Ultra_electric_bike_black_1_583e67f8-a26a-44b3-b802-592d42fc6239.png?v=1743700332"},{"product_id":"eahora-romeo-ultra-ii-ebike-2500w-dual-motor-60v-80ah-battery","title":"Eahora Romeo Ultra II Ebike 2500w Dual Motor  60V 80Ah Battery","description":"\u003c!-- more --\u003e\n\u003cp\u003eEahora Romeo Ultra II features a 60V dual-motor system and an 80Ah high-capacity battery, delivering exceptional speed and endurance for adventure riding.  This setup ensures a thrilling, long-lasting experience, making it ideal for enthusiasts seeking both performance and reliability in off-road electric bikes.\u003c\/p\u003e\n\u003cdiv style=\"position: relative; width: 100%; max-width: 1200px; margin: 0 auto; border-radius: 10px; overflow: hidden;\"\u003e\n\u003c!-- Video --\u003e \u003cvideo playsinline=\"\" autoplay=\"autoplay\" loop=\"loop\" muted=\"\" style=\"width: 100%; height: auto; display: block; object-fit: cover;\"\u003e\n    \u003csource type=\"video\/mp4\" src=\"https:\/\/cdn.shopify.com\/videos\/c\/o\/v\/aabc52185c904bc99d556ce042546cd3.mp4\"\u003e\n    Your browser does not support the video tag.\n  \u003c\/source\u003e\u003c\/video\u003e \u003c!-- Text Overlay --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; left: 20px; color: white; text-align: left; font-family: Arial, sans-serif;\"\u003e\n\u003c!-- Pair 1 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e28 MPH (factory speed limit)\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003etop speed\u003c\/p\u003e\n\u003c!-- Pair 2 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e104 - 235 Miles\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003erange per charge\u003c\/p\u003e\n\u003c!-- Pair 3 --\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e4,800WH 60V\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e80ah battery\u003c\/p\u003e\n\u003c!-- Final Title --\u003e\n\u003ch1 style=\"font-size: 1.5rem; margin-top: 15px; color: white; font-weight: bold;\"\u003ePilot Romeo Ultra II\u003c\/h1\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c!-- START: Romeo Ultra II Motor Banner --\u003e\n\u003csection style=\"background: #000 url('https:\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/eahora_romeo_ultra_II_motor_banner.webp?v=1743707546')               no-repeat right center; background-size: cover; padding: 60px 20px; color: #fff;\"\u003e\n\u003cdiv style=\"max-width: 1200px; margin: 0 auto; display: flex; flex-direction: column; justify-content: center;\"\u003e\n\u003c!-- Subtitle --\u003e\n\u003cp style=\"font-size: 14px; margin-bottom: 10px; color: #fff;\"\u003eRomeo Ultra II Incredibly Dual-Motor Riding System\u003c\/p\u003e\n\u003c!-- Title --\u003e\n\u003ch2 style=\"font-size: 28px; margin-bottom: 20px; line-height: 1.2; color: #fff;\"\u003eDual 2500W High-Torque DC Motors\u003c\/h2\u003e\n\u003c!-- Description --\u003e\n\u003cp style=\"font-size: 16px; line-height: 1.6; max-width: 600px; color: #fff;\"\u003eAs yet another innovation and upgrade for 2025, this is the first time Eahora has broken through the 2 x 2,500W (6,000 Peak) dual-motor riding system with up to 120N·m torque for each. With a robust 60V 41A control system, enjoy smooth and exhilarating rides like never before.\u003c\/p\u003e\n\u003c!-- Specs --\u003e\n\u003cp style=\"font-size: 16px; margin-top: 20px; color: #fff;\"\u003e\u003cstrong\u003eMax Torque:\u003c\/strong\u003e 2 x 120N·m\u003cbr\u003e\u003cstrong\u003eGradeability:\u003c\/strong\u003e 25° - 45°\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c!-- END: Romeo Ultra II Motor Banner --\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c!-- INICIO de la sección de geometría --\u003e\n\u003cdiv style=\"margin: 40px 0;\"\u003e\n\u003c!-- Contenedor flexible que reparte el espacio al 50\/50 en pantallas grandes --\u003e\n\u003cdiv style=\"display: flex; flex-wrap: wrap; align-items: flex-start; gap: 20px; margin-bottom: 2rem;\"\u003e\n\u003c!-- Columna de la imagen --\u003e\n\u003cdiv style=\"flex: 1; min-width: 300px;\"\u003e\u003cimg style=\"width: 100%; height: auto;\" alt=\"Bike geometry\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/eahora_romeo_ultra_ii_geometry.webp?v=1743707602\"\u003e\u003c\/div\u003e\n\u003c!-- Columna del texto --\u003e\n\u003cdiv style=\"flex: 1; min-width: 300px;\"\u003e\n\u003ch2 style=\"margin-top: 0;\"\u003eSize \u0026amp; Geometry\u003c\/h2\u003e\n\u003cp\u003eRecommended Rider Height: 5'7\" - 6'4\" or 170cm - 195cm\u003c\/p\u003e\n\u003cul style=\"list-style-type: none; padding-left: 0; margin-top: 1rem;\"\u003e\n\u003cli\u003eⒶ - Total Length: 79.1\" or 201cm\u003c\/li\u003e\n\u003cli\u003eⒷ - Wheel Base: 51.6\" or 131cm\u003c\/li\u003e\n\u003cli\u003eⒸ - Seat Height: 34.6\" or 88cm\u003c\/li\u003e\n\u003cli\u003eⒹ - Handlebar Height: 45.3\" or 115cm\u003c\/li\u003e\n\u003cli\u003eⒺ - Rim Diameter: 24\" or 57.5cm\u003c\/li\u003e\n\u003cli\u003eⒻ - Standover: 26.4\" or 67cm\u003c\/li\u003e\n\u003cli\u003eⒼ - Reach Distance: 21.3\" or 54cm\u003c\/li\u003e\n\u003cli\u003eⒽ - Chain Stay Length: 22.0\" or 56cm\u003c\/li\u003e\n\u003cli\u003eⒾ - Seat Angle: No Actual Seatpost\u003c\/li\u003e\n\u003cli\u003eⒿ - Seat Tube Length: No Actual Seat Tube\u003c\/li\u003e\n\u003cli\u003eⓀ - Bike Width: 28.7\" or 73cm\u003c\/li\u003e\n\u003cli\u003eⓁ - Top Tube Length: 28.0\" or 71cm\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c!-- FIN de la sección de geometría --\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      margin: 20px;\n    }\n    h3 {\n      text-align: center;\n      margin-bottom: 20px;\n    }\n    h4 {\n      margin-top: 30px;\n      margin-bottom: 10px;\n    }\n    table {\n      width: 100%;\n      border-collapse: collapse;\n      margin-bottom: 20px;\n    }\n    th, td {\n      border: 1px solid #ccc;\n      padding: 8px;\n      text-align: left;\n      vertical-align: top;\n    }\n    th {\n      background-color: #eee;\n      width: 35%;\n    }\n  \u003c\/style\u003e\n\u003ch3\u003eSpecifications\u003c\/h3\u003e\n\u003cp\u003e*To ensure uninterrupted supplying and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/p\u003e\n\u003c!-- General Information --\u003e\n\u003ch4\u003eGeneral Information\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eTop Speed\u003c\/th\u003e\n\u003ctd\u003e28 mph (factory speed limit) for both pedal-assist and throttle\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRange per Charge\u003c\/th\u003e\n\u003ctd\u003e104 - 235 miles with PAS, or 70 - 76 miles w\/o PAS\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMax Load\u003c\/th\u003e\n\u003ctd\u003e≤ 500 lbs to ensure the performance and safety\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRider Height\u003c\/th\u003e\n\u003ctd\u003e5'7\" - 6'4\", or inseam ≥ 28.7\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBike Weight\u003c\/th\u003e\n\u003ctd\u003e205 lbs with the battery (40.5 lbs) installed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIdeal Use\u003c\/th\u003e\n\u003ctd\u003eIPX6 weather-proof, off-road \/ mountain \/ urban riding\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c!-- Riding with Unmatched Power --\u003e\n\u003ch4\u003eRiding with Unmatched Power\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery Capacity\u003c\/th\u003e\n\u003ctd\u003e4800 Watt·hour (60V 80Ah)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCells Type\u003c\/th\u003e\n\u003ctd\u003eLithium-ion pouch cells, Grade A\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery Lifespan\u003c\/th\u003e\n\u003ctd\u003e≥ 1,200 charge cycles to 80% of capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor Power\u003c\/th\u003e\n\u003ctd\u003e2 x 2,500 Watt\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor Torque\u003c\/th\u003e\n\u003ctd\u003e2 x 120 Newton·metre (max)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor Type\u003c\/th\u003e\n\u003ctd\u003eDual hub motors, brushless, IPX6\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePAS Levels\u003c\/th\u003e\n\u003ctd\u003e5 Levels with Cadence Sensor\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eThrottle Type\u003c\/th\u003e\n\u003ctd\u003e5 Levels twist, slightly delayed response (safe design)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDisplay \/ Dashboard\u003c\/th\u003e\n\u003ctd\u003e4\" color LCD, motors switch, Bluetooth, USB charge port\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShifting Gears\u003c\/th\u003e\n\u003ctd\u003eShimano 7s 14-28T, 44T chainring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery Charger\u003c\/th\u003e\n\u003ctd\u003e67.2V 7A Quick charger, 8-12H charge time\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAdditional Modes\u003c\/th\u003e\n\u003ctd\u003eCruise Control, 6 km\/h Walk\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c!-- Biking Safely \u0026 Confidently --\u003e\n\u003ch4\u003eBiking Safely \u0026amp; Confidently\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake System\u003c\/th\u003e\n\u003ctd\u003eHydraulic disc brakes with motor cutoff\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake Rotors\u003c\/th\u003e\n\u003ctd\u003e240mm (φ) x 3.0mm (t) steel rotors\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake Caliper\/Pads\u003c\/th\u003e\n\u003ctd\u003e2-Piston calipers with semi-metallic pads\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBike Frame\u003c\/th\u003e\n\u003ctd\u003eHigh-carbon steel 26\" x 18\" frame\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFront Fork\u003c\/th\u003e\n\u003ctd\u003eAdjustable air suspension, 100mm travel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShock Absorber\u003c\/th\u003e\n\u003ctd\u003eAir suspension with damping, 50mm travel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHead Light\u003c\/th\u003e\n\u003ctd\u003e2,500 Lumens (25W) LED with built-in horn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTail Light\u003c\/th\u003e\n\u003ctd\u003eLED with integrated brake signal blinker\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAdditional Reflectors\u003c\/th\u003e\n\u003ctd\u003ePedals, spokes, tires\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTire Type\u003c\/th\u003e\n\u003ctd\u003e26\" x 4.0\" tires with tube (28-33 psi)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSaddle\u003c\/th\u003e\n\u003ctd\u003eLeather with memory foam, pressure-relief design\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHandlebar\u003c\/th\u003e\n\u003ctd\u003eAluminum 720mm x 31.8mm (φ, center), rise\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c!-- Components \u0026 Accessories --\u003e\n\u003ch4\u003eComponents \u0026amp; Accessories\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBell\u003c\/th\u003e\n\u003ctd\u003eElectric horn built-in headlight\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCrankset\u003c\/th\u003e\n\u003ctd\u003e170mm Aluminum, 44T chainring w\/ single-sided cover\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePedals\u003c\/th\u003e\n\u003ctd\u003eWELLGO 16\/9 aluminum alloy platform\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDerailleur\u003c\/th\u003e\n\u003ctd\u003eSHIMANO RD-TY300 7 speed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShifter\u003c\/th\u003e\n\u003ctd\u003eSHIMANO ASLTX50R7CT 22.2mm x 2400mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFreewheel \/ Cassette\u003c\/th\u003e\n\u003ctd\u003eSHIMANO MF-TZ500-7 14-28T\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRims\u003c\/th\u003e\n\u003ctd\u003e36H aluminum alloy rims\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSpokes\u003c\/th\u003e\n\u003ctd\u003eBlack stainless steel 13 Gauge\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eGrips\u003c\/th\u003e\n\u003ctd\u003e120mm x 22.2mm (φ) rubber, ergonomic, anti-slip\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSeatpost\u003c\/th\u003e\n\u003ctd\u003eNo Seatpost for motorcycle-style seat\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHeadset\u003c\/th\u003e\n\u003ctd\u003eIntegrated threadless headset\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eStem\u003c\/th\u003e\n\u003ctd\u003e31.8mm (φ, handlebar) * 35° A-head\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eKickstand\u003c\/th\u003e\n\u003ctd\u003eAluminum alloy heavy-duty\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRacks \u0026amp; Baskset\u003c\/th\u003e\n\u003ctd\u003eOptional rear rack, basket\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFenders\u003c\/th\u003e\n\u003ctd\u003eIncluded plastic front and rear fenders\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty \u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      margin: 20px;\n      line-height: 1.6;\n    }\n    h3 {\n      color: #333;\n      margin-bottom: 20px;\n    }\n    .faq-item {\n      margin-bottom: 20px;\n    }\n    .faq-item p {\n      margin: 5px 0;\n    }\n    .faq-item p.question {\n      font-weight: bold;\n    }\n  \u003c\/style\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003cp class=\"question\"\u003eCan Romeo Ultra II connect to Bluetooth?\u003c\/p\u003e\n\u003cp\u003eRomeo Ultra II can connect to Bluetooth, which improves the convenience and safety of riding and enhances the overall riding experience.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003cp class=\"question\"\u003eWhat are the most prominent advantages of Romeo Ultra II compared to previous versions?\u003c\/p\u003e\n\u003cp\u003eThe motor power is increased to 2 x 2500W, and the front fork now features an air suspension with damping, providing a comfortable ride and improved controllability with 2 x 120 N·m of torque.\u003c\/p\u003e\n\u003cp\u003eTo address safety concerns with high power, the Romeo Ultra II display includes a P-stop function. If the bike remains idle for more than 30 seconds, the safety protection function automatically activates. To restart the bike, simply press the brake lever for 1 second.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003cp class=\"question\"\u003eHow does the riding experience of the Romeo Ultra II differ from previous versions?\u003c\/p\u003e\n\u003cp\u003eThe riding experience is more comfortable, with improved control and faster acceleration, providing a continuous sense of power throughout the ride.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003cp class=\"question\"\u003eDoes the Romeo Ultra II display have a SUB port?\u003c\/p\u003e\n\u003cp\u003eYes. Romeo Ultra II features a handy USB port located beneath the display panel, allowing for effortless device charging during your rides and adding convenience and versatility to your e-biking experience.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"Black","offer_id":53516810453283,"sku":"ZD1105+LUN9071","price":3489.0,"currency_code":"USD","in_stock":true},{"title":"Gray","offer_id":53516810486051,"sku":"ZD1112+LUN9072","price":3489.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/eahora_romeo_Ultra_II_electric_bike_black_1.png?v=1743707163"},{"product_id":"eahora-electric-bike-juliet-pro-ii-dual-2200w-motor-220-mile-range","title":"Eahora Electric Bike Juliet Pro II Dual 2200W Motor 220 Mile Range","description":"\u003c!-- more --\u003e\n\u003cp class=\"MsoNormal\"\u003eAs anticipated by many riders, the Juliet Pro II step-through e-bike features an upgraded dual-motor drive system and expanded battery capacity, offering enhanced versatility for a wider range of cycling applications.\u003c\/p\u003e\n\u003cdiv style=\"position: relative; width: 100%; max-width: 1200px; margin: 0 auto; border-radius: 10px; overflow: hidden;\"\u003e\n\u003c!-- Video --\u003e \u003cvideo playsinline=\"\" autoplay=\"autoplay\" loop=\"loop\" muted=\"\" style=\"width: 100%; height: auto; display: block; object-fit: cover;\"\u003e\n    \u003csource type=\"video\/mp4\" src=\"https:\/\/cdn.shopify.com\/videos\/c\/o\/v\/fe02adf7572a4260a3272c1d3b600491.mp4\"\u003e\n    Your browser does not support the video tag.\n  \u003c\/source\u003e\u003c\/video\u003e \u003c!-- Left Overlay Text --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; left: 20px; color: white; text-align: left; font-family: Arial, sans-serif;\"\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e40 - 43 MPH\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003etop speed\u003c\/p\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e120 - 220 Miles\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003erange per charge\u003c\/p\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e3,640WH 52V\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e70ah battery\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- Right Overlay Text --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; right: 20px; color: white; text-align: right; font-family: Arial, sans-serif;\"\u003e\n\u003ch1 style=\"font-size: 1.5rem; margin: 10px 0; color: white; font-weight: bold;\"\u003eJuliet Pro II\u003c\/h1\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c!-- START: Juliet Pro II Motor Banner --\u003e\n\u003csection style=\"background: #000 url('https:\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/eahora_juliet_pro_II_mmotor_banner.webp?v=1743711128')               no-repeat right center; background-size: cover; padding: 60px 20px; color: #fff;\"\u003e\n\u003cdiv style=\"max-width: 1200px; margin: 0 auto; display: flex; flex-direction: column; justify-content: center;\"\u003e\n\u003c!-- Subtitle --\u003e\n\u003cp style=\"font-size: 14px; margin-bottom: 10px; color: #fff;\"\u003eJuliet Pro II's Upgraded Riding System\u003c\/p\u003e\n\u003c!-- Title --\u003e\n\u003ch2 style=\"font-size: 28px; margin-bottom: 20px; line-height: 1.2; color: #fff;\"\u003eDual 2200W High-Torque DC Motors\u003c\/h2\u003e\n\u003c!-- Description --\u003e\n\u003cp style=\"font-size: 16px; line-height: 1.6; max-width: 600px; color: #fff;\"\u003eAdhering to a consistent design philosophy centered on practicality. The Juliet Pro II features a 2 x 2200W (peak 2 x 2600W) dual-drive system, split controllers, and 2 x 95N·m motors, ensuring superior acceleration and performance on steep inclines.\u003c\/p\u003e\n\u003c!-- Specs --\u003e\n\u003cp style=\"font-size: 16px; margin-top: 20px; color: #fff;\"\u003e\u003cstrong\u003eMax Torque:\u003c\/strong\u003e 2 x 95N·m\u003cbr\u003e\u003cstrong\u003eGradeability:\u003c\/strong\u003e 35° - 40°\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c!-- END: Juliet Pro II Motor Banner --\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c!-- INICIO de la sección de geometría --\u003e\n\u003cdiv style=\"margin: 40px 0;\"\u003e\n\u003cdiv style=\"display: flex; flex-wrap: wrap; align-items: flex-start; gap: 20px; margin-bottom: 2rem;\"\u003e\n\u003c!-- Columna de la imagen --\u003e\n\u003cdiv style=\"flex: 1; min-width: 300px;\"\u003e\u003cimg style=\"width: 100%; height: auto;\" alt=\"Bike geometry\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/eahora_juliet_pro_ii_geometry.webp?v=1743711128\"\u003e\u003c\/div\u003e\n\u003c!-- Columna del texto --\u003e\n\u003cdiv style=\"flex: 1; min-width: 300px;\"\u003e\n\u003ch2 style=\"margin-top: 0;\"\u003eSize \u0026amp; Geometry\u003c\/h2\u003e\n\u003cp\u003eRecommended Rider Height: 5'4\" - 6'4\" or 165CM - 195CM\u003c\/p\u003e\n\u003cul style=\"list-style-type: none; padding-left: 0; margin-top: 1rem;\"\u003e\n\u003cli\u003eⒶ - Total Length: 72.05\" or 183CM\u003c\/li\u003e\n\u003cli\u003eⒷ - Wheel Base: 48.8\" or 124CM\u003c\/li\u003e\n\u003cli\u003eⒸ - Seat Height: 32.3\" - 40.2\" or 82CM - 102CM\u003c\/li\u003e\n\u003cli\u003eⒹ - Handlebar Height: 44.5\" or 113CM\u003c\/li\u003e\n\u003cli\u003eⒺ - Rim Diameter: 16.4\" or 42CM\u003c\/li\u003e\n\u003cli\u003eⒻ - Standover: 24.2\" or 61.5CM\u003c\/li\u003e\n\u003cli\u003eⒼ - Reach Distance: 22.8\" or 58CM\u003c\/li\u003e\n\u003cli\u003eⒽ - Chain Stay Length: 18.9\" or 48CM\u003c\/li\u003e\n\u003cli\u003eⒿ - Seat Tube Length: 10.6\" or 27CM\u003c\/li\u003e\n\u003cli\u003eⓂ - Bike Width: 28\" or 71CM\u003c\/li\u003e\n\u003cli\u003eⓁ - Top Tube Length: 23.6\" or 60CM\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c!-- FIN de la sección de geometría --\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      margin: 20px;\n      line-height: 1.6;\n    }\n    h3 {\n      text-align: center;\n      margin-bottom: 20px;\n    }\n    h4 {\n      margin-top: 30px;\n      margin-bottom: 10px;\n      font-size: 1.2em;\n      color: #333;\n    }\n    table {\n      width: 100%;\n      border-collapse: collapse;\n      margin-bottom: 20px;\n    }\n    th, td {\n      padding: 8px;\n      border: 1px solid #ccc;\n      text-align: left;\n      vertical-align: top;\n    }\n    th {\n      background-color: #f2f2f2;\n      width: 35%;\n    }\n  \u003c\/style\u003e\n\u003ch3\u003eSpecifications\u003c\/h3\u003e\n\u003cp\u003e*To ensure uninterrupted supplying and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/p\u003e\n\u003c!-- General Information --\u003e\n\u003ch4\u003eGeneral Information\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eTop Speed\u003c\/th\u003e\n\u003ctd\u003e40 - 43 mph for both pedal-assist and throttle.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRange per Charge\u003c\/th\u003e\n\u003ctd\u003e120 - 220 miles with PAS, or 60 - 65 miles w\/o PAS\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMax Load\u003c\/th\u003e\n\u003ctd\u003e≤ 330 lbs to ensure the performance and safety.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRider Height\u003c\/th\u003e\n\u003ctd\u003e5'4\" - 6'1\", or inseam ≥ 26.8\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBike Weight\u003c\/th\u003e\n\u003ctd\u003e168 lbs with the battery (36.6 lbs) installed.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eIdeal Use\u003c\/th\u003e\n\u003ctd\u003eIPX6 weather-proof, off-road \/ mountain \/ urban riding.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c!-- Riding with Unmatched Power --\u003e\n\u003ch4\u003eRiding with Unmatched Power\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery Capacity\u003c\/th\u003e\n\u003ctd\u003e3,640 Watt·hour (52V 70Ah)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCells Type\u003c\/th\u003e\n\u003ctd\u003eLithium-ion pouch cells, Grade A\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery Lifespan\u003c\/th\u003e\n\u003ctd\u003e≥ 1200 charge cycles to 80% of capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor Power\u003c\/th\u003e\n\u003ctd\u003e2 x 2,200W, or peak 2 x 2,600W\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor Torque\u003c\/th\u003e\n\u003ctd\u003e2 x 95 Newton·metre (max)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor Type\u003c\/th\u003e\n\u003ctd\u003eDual hub motors, brushless, IPX6\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePAS Levels\u003c\/th\u003e\n\u003ctd\u003e5 Levels with Cadence Sensor\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eThrottle Type\u003c\/th\u003e\n\u003ctd\u003e5 Levels twist, slightly delayed response (safe design)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c!-- Display \/ Dashboard --\u003e\n\u003ch4\u003eDisplay \/ Dashboard\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eDisplay \/ Dashboard\u003c\/th\u003e\n\u003ctd\u003e4\" color LCD, motors switch, Bluetooth, USB charge port\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShifting Gears\u003c\/th\u003e\n\u003ctd\u003eShimano 7s 14-28T, 44T chainring\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery Charger\u003c\/th\u003e\n\u003ctd\u003e58.8V 7A Quick charger, 8-10H charge time\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAdditional Modes\u003c\/th\u003e\n\u003ctd\u003eCruise Control, 6 km\/h Walk\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c!-- Biking Safely \u0026 Confidently --\u003e\n\u003ch4\u003eBiking Safely \u0026amp; Confidently\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake System\u003c\/th\u003e\n\u003ctd\u003eHydraulic disc brakes with motor cutoff\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake Rotors\u003c\/th\u003e\n\u003ctd\u003e180mm (φ) x 2.3mm (t) steel rotors\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake Caliper\/Pads\u003c\/th\u003e\n\u003ctd\u003e4-Piston calipers with semi-metallic pads\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBike Frame\u003c\/th\u003e\n\u003ctd\u003eHigh-carbon steel 20\" x 15\" frame\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFront Fork\u003c\/th\u003e\n\u003ctd\u003eAdjustable hydraulic suspension, 100mm travel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShock Absorber\u003c\/th\u003e\n\u003ctd\u003e4-Bar-Link coil suspension, 50mm travel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHead Light\u003c\/th\u003e\n\u003ctd\u003e2,000 Lumens (20W) LED with built-in horn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTail Light\u003c\/th\u003e\n\u003ctd\u003eLED with integrated brake signal blinker\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAdditional Reflectors\u003c\/th\u003e\n\u003ctd\u003ePedals, spokes, tires\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTire Type\u003c\/th\u003e\n\u003ctd\u003e20\" x 4.0\" tires with tube (28-33 psi)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSaddle\u003c\/th\u003e\n\u003ctd\u003eLeather wide seat with memory foam\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHandlebar\u003c\/th\u003e\n\u003ctd\u003eAluminum 710mm x 31.8mm (φ, center), rise\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c!-- Components \u0026 Accessories --\u003e\n\u003ch4\u003eComponents \u0026amp; Accessories\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBell\u003c\/th\u003e\n\u003ctd\u003eElectric horn built-in headlight\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCrankset\u003c\/th\u003e\n\u003ctd\u003e170mm Aluminum, 44T chainring w\/ single-sided cover\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePedals\u003c\/th\u003e\n\u003ctd\u003eWELLGO 16\/9 aluminum alloy platform\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDerailleur\u003c\/th\u003e\n\u003ctd\u003eSHIMANO RD-TY300 7 speed\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShifter\u003c\/th\u003e\n\u003ctd\u003eSHIMANO ASLTX50R7CT 22.2mm x 2400mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFreewheel \/ Cassette\u003c\/th\u003e\n\u003ctd\u003eSHIMANO MF-TZ500-7 14-28T\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRims\u003c\/th\u003e\n\u003ctd\u003e36H aluminum alloy rims\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSpokes\u003c\/th\u003e\n\u003ctd\u003eBlack stainless steel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eGrips\u003c\/th\u003e\n\u003ctd\u003e120mm x 22.2mm (φ) rubber, anti-slip\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSeatpost\u003c\/th\u003e\n\u003ctd\u003eAluminum seapost with 38.1mm clamp\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHeadset\u003c\/th\u003e\n\u003ctd\u003eIntegrated threadless headset\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eStem\u003c\/th\u003e\n\u003ctd\u003e31.8mm (φ, handlebar) * 35° A-head\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eKickstand\u003c\/th\u003e\n\u003ctd\u003eAluminum alloy heavy-duty\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRacks \u0026amp; Baskset\u003c\/th\u003e\n\u003ctd\u003eOptional basket\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFenders\u003c\/th\u003e\n\u003ctd\u003eIncluded plastic front and rear fenders\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty \u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch4\u003eWith such high power, I was concerned that the Ebike could pose a safety hazard to the rider if the throttle was accidentally used after the bike was started.\u003c\/h4\u003e\n\u003cp\u003eJuliet Pro II display with P-stop function. If the bike is not used for more than 30 seconds, it will automatically turn on the safety protection function. To restart the bike, simply press the brake lever for 1 second.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch4\u003eJuliet Pro II: What brake fluid do Ebike use?\u003c\/h4\u003e\n\u003cp\u003eMineral oil\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch4\u003eWhat are the advantages of a 4-piston engine compared to a 2-piston engine?\u003c\/h4\u003e\n\u003cp\u003e4 pistons are more wear-resistant, provide stronger oil pressure, and deliver a better braking effect.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch4\u003eIs there any craftsmanship in bicycle tires?\u003c\/h4\u003e\n\u003cp\u003eThe Ebike tires are crafted from anti-slip and anti-puncture materials. They are highly wear-resistant, reducing the risk of punctures while maintaining performance.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch4\u003eDoes the Juliet Pro II's display have a SUB port?\u003c\/h4\u003e\n\u003cp\u003eYes. The Juliet Pro II features a handy USB port situated beneath the display panel, allowing for effortless device charging during your rides.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"Black","offer_id":53516940247331,"sku":"ZD1113+LUN9074","price":2359.0,"currency_code":"USD","in_stock":true},{"title":"White","offer_id":53516940280099,"sku":"ZD1114+LUN9074","price":2359.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/eahora_juliet_pro_II_electric_bike_black_1.png?v=1743710747"},{"product_id":"eahora-electric-bike-p5-ii-1500w-motor-20ah-battery","title":"Eahora Electric Bike P5 II 1500W Motor 20Ah Battery","description":"\u003c!-- more --\u003e\n\u003cp\u003eEahora P5 II is a versatile, high-performance e-bike built for any adventure. Powered by a robust 1500W motor - an upgrade from the original P5 - and a high-capacity 20Ah Samsung battery, the P5 II delivers exhilarating speed and acceleration. Its lightweight, durable magnesium alloy frame, crafted through advanced die-casting, conquers challenging terrain with ease. Experience smooth, efficient rides, whether tackling steep hills or exploring new paths, with the P5 II's uncompromising capabilities.\u003c\/p\u003e\n\u003cdiv style=\"position: relative; width: 100%; max-width: 1200px; margin: 0 auto; border-radius: 10px; overflow: hidden;\"\u003e\n\u003c!-- Video --\u003e \u003cvideo playsinline=\"\" autoplay=\"autoplay\" loop=\"loop\" muted=\"\" style=\"width: 100%; height: auto; display: block; object-fit: cover;\"\u003e\n    \u003csource type=\"video\/mp4\" src=\"https:\/\/cdn.shopify.com\/videos\/c\/o\/v\/1bbd7cae568a47499fd13e2f1f30df09.mp4\"\u003e\n    Your browser does not support the video tag.\n  \u003c\/source\u003e\u003c\/video\u003e \u003c!-- Left Overlay Text --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; left: 20px; color: white; text-align: left; font-family: Arial, sans-serif;\"\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e28-34 MPH\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003efor PAS \u0026amp; throttle\u003c\/p\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e68 - 80 MILES\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003erange per charge\u003c\/p\u003e\n\u003ch1 style=\"font-size: 2rem; margin: 10px 0; color: white; font-weight: bold;\"\u003e20AH 960WH\u003c\/h1\u003e\n\u003cp style=\"font-size: 1rem; margin: 5px 0; font-weight: normal;\"\u003e48V battery\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- Right Overlay Text --\u003e\n\u003cdiv style=\"position: absolute; bottom: 20px; right: 20px; color: white; text-align: right; font-family: Arial, sans-serif;\"\u003e\n\u003ch1 style=\"font-size: 1.5rem; margin: 10px 0; color: white; font-weight: bold;\"\u003eFAT TIRE REVOLUTION P5 II\u003c\/h1\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c!-- START: P5 II Motor Banner --\u003e\n\u003csection style=\"background: #000 url('https:\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/P5_II_Motor.webp?v=1743712729')               no-repeat right center; background-size: cover; padding: 60px 20px; color: #fff;\"\u003e\n\u003cdiv style=\"max-width: 1200px; margin: 0 auto; display: flex; flex-direction: column; justify-content: center;\"\u003e\n\u003c!-- Subtitle --\u003e\n\u003cp style=\"font-size: 14px; margin-bottom: 10px; color: #fff;\"\u003eP5 II Electric System\u003c\/p\u003e\n\u003c!-- Title --\u003e\n\u003ch2 style=\"font-size: 28px; margin-bottom: 20px; line-height: 1.2; color: #fff;\"\u003e1500W DC Geared Hub Motor\u003c\/h2\u003e\n\u003c!-- Description --\u003e\n\u003cp style=\"font-size: 16px; line-height: 1.6; max-width: 600px; color: #fff;\"\u003eThe new P5 II electric bike takes power and performance to the next level. Featuring a high-torque brushless geared motor, the P5 II delivers even smoother acceleration and higher top speeds than the original. With a boosted 1500-watt peak power and 102 N·m of torque, this upgraded model provides unstoppable power for both high-speed and low-speed rides. Engineered for optimal performance, the P5 II harnesses the latest e-mobility tech to elevate your riding experience to new heights.\u003c\/p\u003e\n\u003c!-- Specs --\u003e\n\u003cp style=\"font-size: 16px; margin-top: 20px; color: #fff;\"\u003e\u003cstrong\u003eTorque:\u003c\/strong\u003e 102N·m\u003cbr\u003e\u003cstrong\u003eGradeability:\u003c\/strong\u003e 15° - 30°\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c!-- END: P5 II Motor Banner --\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c!-- INICIO de la sección de geometría --\u003e\n\u003cdiv style=\"margin: 40px 0;\"\u003e\n\u003cdiv style=\"display: flex; flex-wrap: wrap; align-items: flex-start; gap: 20px; margin-bottom: 2rem;\"\u003e\n\u003c!-- Columna de la imagen --\u003e\n\u003cdiv style=\"flex: 1; min-width: 300px;\"\u003e\u003cimg style=\"width: 100%; height: auto;\" alt=\"Bike geometry\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/P5_II_Geometry.webp?v=1743712729\"\u003e\u003c\/div\u003e\n\u003c!-- Columna del texto --\u003e\n\u003cdiv style=\"flex: 1; min-width: 300px;\"\u003e\n\u003ch2 style=\"margin-top: 0;\"\u003eSize \u0026amp; Geometry\u003c\/h2\u003e\n\u003cp\u003eRecommended Rider Height: 5'2\" - 6'4\" or 159CM - 195CM\u003c\/p\u003e\n\u003cul style=\"list-style-type: none; padding-left: 0; margin-top: 1rem;\"\u003e\n\u003cli\u003eⒶ - Total Length: 72.8\" or 185CM\u003c\/li\u003e\n\u003cli\u003eⒷ - Wheel Base: 46.6\" or 118CM\u003c\/li\u003e\n\u003cli\u003eⒸ - Seat Height: 35\"-38.9\" or 89CM-99CM\u003c\/li\u003e\n\u003cli\u003eⒹ - Handlebar Height: 42\" or 107CM\u003c\/li\u003e\n\u003cli\u003eⒺ - Rim Diameter: 16.4\" or 42CM\u003c\/li\u003e\n\u003cli\u003eⒻ - Standover: 23.6\" or 60CM\u003c\/li\u003e\n\u003cli\u003eⒼ - Reach Distance: 15.75\" or 40CM\u003c\/li\u003e\n\u003cli\u003eⒽ - Chain Stay Length: 20.5\" or 52CM\u003c\/li\u003e\n\u003cli\u003eⒾ - Seat Angle: 75.4°\u003c\/li\u003e\n\u003cli\u003eⒿ - Seat Tube Length: 3.15\" or 8CM\u003c\/li\u003e\n\u003cli\u003eⓀ - Bike Width: 26.4\" or 67CM\u003c\/li\u003e\n\u003cli\u003eⓁ - Top Tube Length: 22.8\" or 58CM\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c!-- FIN de la sección de geometría --\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      margin: 20px;\n      line-height: 1.6;\n    }\n    h3 {\n      text-align: center;\n      margin-bottom: 20px;\n    }\n    h4 {\n      margin-top: 30px;\n      margin-bottom: 10px;\n      font-size: 1.2em;\n      color: #333;\n    }\n    table {\n      width: 100%;\n      border-collapse: collapse;\n      margin-bottom: 20px;\n    }\n    th, td {\n      padding: 8px;\n      border: 1px solid #ccc;\n      text-align: left;\n      vertical-align: top;\n    }\n    th {\n      background-color: #f2f2f2;\n      width: 35%;\n    }\n  \u003c\/style\u003e\n\u003ch3\u003eSpecifications\u003c\/h3\u003e\n\u003cp\u003e*To ensure uninterrupted supplying and shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility.\u003c\/p\u003e\n\u003c!-- Basic --\u003e\n\u003ch4\u003eBasic\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eBike Class\u003c\/th\u003e\n\u003ctd\u003eClass 3 ebike with 5-level pedal assist and throttle.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBike Weight\u003c\/th\u003e\n\u003ctd\u003e84.8 lbs in total with the battery. The battery weighs 27.6 lbs.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRange per Charge\u003c\/th\u003e\n\u003ctd\u003e34 - 40 miles on throttle mode. 68 - 80 miles on PAS mode.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePayload Capacity\u003c\/th\u003e\n\u003ctd\u003eRecommended rider weight within 330 lbs.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c!-- Electronic System --\u003e\n\u003ch4\u003eElectronic System\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eMotor\u003c\/th\u003e\n\u003ctd\u003e1500W DC hub motor, cassette; rated torque: 102 N·M.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBattery\u003c\/th\u003e\n\u003ctd\u003e48V 20AH (960 WH) lithium battery, with an option to add an extra 15Ah battery.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eController\u003c\/th\u003e\n\u003ctd\u003e48V, 35 ± 1A; 12MOS.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCharger\u003c\/th\u003e\n\u003ctd\u003e54.6V ~ 3A smart charger; input 100-240V 50\/60HZ. Charging time: 6-8 Hours.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDisplay\u003c\/th\u003e\n\u003ctd\u003eWireless B04C Display with CAN.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eThrottle\u003c\/th\u003e\n\u003ctd\u003eThumb throttle.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLights\u003c\/th\u003e\n\u003ctd\u003eFront light with 48V 20W LED light, rear reflector.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWiring\u003c\/th\u003e\n\u003ctd\u003eWiring harness with water-resistant connectors.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWaterproof Rates\u003c\/th\u003e\n\u003ctd\u003eIP65 Waterproof (includes motor battery, display, and wiring).\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c!-- Bicycle Components --\u003e\n\u003ch4\u003eBicycle Components\u003c\/h4\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eFrame\u003c\/th\u003e\n\u003ctd\u003eMagnesium alloy; frame size: 24\" x 18\".\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBrakes\u003c\/th\u003e\n\u003ctd\u003e203MM front and rear oil brakes.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBrake Levers\u003c\/th\u003e\n\u003ctd\u003eAluminum alloy levers with motor cutoff switch.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTires\u003c\/th\u003e\n\u003ctd\u003e24\" x 4.0\" tires; tire pressure marked on sidewall.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFork\u003c\/th\u003e\n\u003ctd\u003e100MM travel mechanic suspension alloy fork.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRear Suspension\u003c\/th\u003e\n\u003ctd\u003e500MM adjustable shock absorber.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eChain\u003c\/th\u003e\n\u003ctd\u003eT50 alloy steel rust-resistant chain; 126 segments.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCrank Set\u003c\/th\u003e\n\u003ctd\u003e44T x 170MM, single-sided chainring guard.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShifters\u003c\/th\u003e\n\u003ctd\u003eShimano 7 Speed (TY300), 22.2MM x 2400MM.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDerailleur\u003c\/th\u003e\n\u003ctd\u003eShimano 7 Speed (M315).\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFreewheel\u003c\/th\u003e\n\u003ctd\u003eShimano 7 Speed (MF-TZ500-7), 14-28T.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eGrip\u003c\/th\u003e\n\u003ctd\u003eComfort rubber ergo grips.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHandlebar\u003c\/th\u003e\n\u003ctd\u003eRise Handlebar, 720mm x φ22.2.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePedals\u003c\/th\u003e\n\u003ctd\u003e9\/16, polymer bearing.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eHeadset\u003c\/th\u003e\n\u003ctd\u003eIntegrated threadless headset.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRack\u003c\/th\u003e\n\u003ctd\u003eOptional.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eKickstand\u003c\/th\u003e\n\u003ctd\u003eAluminum alloy kickstand with plastic foot.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFenders\u003c\/th\u003e\n\u003ctd\u003eNone.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSaddle\u003c\/th\u003e\n\u003ctd\u003eLeather fabric, breathable, memory foam.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRims\u003c\/th\u003e\n\u003ctd\u003eAluminum spoke rims, 24\" x 4\" x 12G x 36H.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSeatpost\u003c\/th\u003e\n\u003ctd\u003eAluminum seapost with clamp.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBell\u003c\/th\u003e\n\u003ctd\u003eRight external finger-dial bell.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003ess\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty Period\u003c\/h3\u003e\n\u003cp\u003eThe warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003ctable width=\"697\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eAccessories Name\u003c\/td\u003e\n\u003ctd width=\"129\"\u003eWarranty Period\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFault Type\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eMotor\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eHall \/ Fault \/ Burnt \/ Quality \/ Failure \/ Performance Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBattery\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eQuality Failure \/ Capacity test is lower than 90% of the rated capacity\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eController\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCharger\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eDisplay\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eThrottle\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eHeadlight\/ Taillight\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBrake System\/ Transmission\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eError \/ Oil Spill \/ Brake Lever Broken \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFrame\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e36 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eMaterial Fracture\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eBottom bracket\/Front Axle\/Sprocket Wheel\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e6 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Deformation\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eFront Fork\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e12 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eBreakage \/ Functional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eTires\/Motor Shell\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eLeakage \/ Crack\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eCushion\/Fenders\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eCrack \/ Damage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd width=\"284\"\u003eOther Parts\u003c\/td\u003e\n\u003ctd width=\"129\"\u003e3 months\u003c\/td\u003e\n\u003ctd width=\"284\"\u003eFunctional Failure\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty \u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eWarranty Info\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEvery Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original \u003c\/span\u003e\u003cspan\u003eowner against all manufacturing defects. Warranty parts will only be shipped within the \u003c\/span\u003e\u003cspan\u003econtinental United States. If you purchased a bike and had it then shipped to another \u003c\/span\u003e\u003cspan\u003ecountry, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes \u003c\/span\u003e\u003cspan\u003ewarrants this product, including all individual components against defects in material or \u003c\/span\u003e\u003cspan\u003eworkmanship as follows:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEahora Limited Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, \u003c\/span\u003e\u003cspan\u003ebrakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, \u003c\/span\u003e\u003cspan\u003eshifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware \u003c\/span\u003e\u003cspan\u003eare warranted to be free from manufacturer defects in materials and\/or workmanship for a 5 months\u003c\/span\u003e\u003cspan\u003e period from the date of original purchase. \u003c\/span\u003e\u003cspan\u003eWear and tear is not covered under warranty. Two-year warranty for the frame.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials \u003c\/span\u003e\u003cspan\u003eand\/or workmanship for a 1 year period from the date of original purchase. The battery warranty \u003c\/span\u003e\u003cspan\u003edoes not include damage from power surges, use of improper charger, improper maintenance or \u003c\/span\u003e\u003cspan\u003eother such misuse, normal wear or water damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Do to Correct Issues with Your Ebike? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. \u003c\/span\u003e\u003cspan\u003eUnrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat Will We Not Do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTerms of Warranty\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly \u003c\/span\u003e\u003cspan\u003elimited to the replacement of defective parts at the sole discretion of Eahora. This warranty does \u003c\/span\u003e\u003cspan\u003enot cover any damage or defects resulting from failure to follow instructions in the owner’s \u003c\/span\u003e\u003cspan\u003emanual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, \u003c\/span\u003e\u003cspan\u003eimproper assembly, wear and tear, installation of parts or accessories not originally intended or \u003c\/span\u003e\u003cspan\u003ecompatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, \u003c\/span\u003e\u003cspan\u003eor improper follow-up maintenance. Only in extreme cases will an entire replacement bike be \u003c\/span\u003e\u003cspan\u003eissued, in these cases the original bike may have to ship to the Eahora facility for inspection\/repairs before a new bike is sent out. If repairs can be made, a new bike will not \u003c\/span\u003e\u003cspan\u003ealways be sent. \u003cstrong\u003eThis warranty does not include consumables or normal wear and tear parts (tires, \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003etubes, brake pads, cables and housing, grips, chain, spokes).\u003c\/strong\u003e Eahora will not be liable and\/or \u003c\/span\u003e\u003cspan\u003eresponsible for any damage, failure or loss caused by any unauthorized service or use of \u003c\/span\u003e\u003cspan\u003eunauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of \u003c\/span\u003e\u003cspan\u003etime after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or \u003c\/span\u003e\u003cspan\u003econsequential damages, including without limitation, damages for personal injury, property \u003c\/span\u003e\u003cspan\u003edamage, or economic losses, whether based on contract, warranty, negligence, or product \u003c\/span\u003e\u003cspan\u003eliability in connection with their products.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eClaims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll claims to this warranty must be made through Eahora. Proof of purchase may be required \u003c\/span\u003e\u003cspan\u003ewith any warranty request. Before making a warranty claim, we suggest that you contact our \u003c\/span\u003e\u003cspan\u003eTechnical Support team at service@eahoraebike.com as there may be a simple fix for your \u003c\/span\u003e\u003cspan\u003eproblem. Valid warranty claims will be processed through Eahora within one year of initial \u003c\/span\u003e\u003cspan\u003epurchase. Warranty claims may be submitted to service@eahoraebike.com.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping Damage Claims\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIMMEDIATELY inspect your product(s) for damage.\u003c\/span\u003e\u003cspan\u003e Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. \u003c\/span\u003e\u003cspan\u003eNote any damage to your product(s) on the Bill of Lading before you and the driver sign-off on \u003c\/span\u003e\u003cspan\u003ethe shipment. Take pictures of any damage that is found, and date the images when possible. \u003c\/span\u003e\u003cspan\u003eKeep all packaging and paperwork until the inspection process is complete. Report damage \u003c\/span\u003e\u003cspan\u003eclaims within 10 days of delivery to a Eahora’s customer service representative. Please contact \u003c\/span\u003e\u003cspan\u003eour Technical Support team for return\/replacement instructions at: service@eahoraebike.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCredit Card Chargebacks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf for any reason a credit card chargeback of any amount is issue on an order and the customer is \u003c\/span\u003e\u003cspan\u003estill in possession of the product(s) withing said order, the warranty will be paused until the \u003c\/span\u003e\u003cspan\u003echargeback is resolved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eR-E-S-P-E-C-T Find Out What It Means To Us\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant \u003c\/span\u003e\u003cspan\u003eterms that could fit in the mix, and it is critical that those things are returned to our team by \u003c\/span\u003e\u003cspan\u003ecustomers. We understand that often times when you call\/email customer support it is because \u003c\/span\u003e\u003cspan\u003esomething may have gone wrong or there is an issue (which is the worst!). We also understand \u003c\/span\u003e\u003cspan\u003ethat often times these potential issues cause frustration and even sometimes anger, but, we will \u003c\/span\u003e\u003cspan\u003eNOT tolerate rude\/vulgar language towards our staff. We will offer a warning if this occurs, after \u003c\/span\u003e\u003cspan\u003ethat we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, \u003c\/span\u003e\u003cspan\u003eor cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cstyle\u003e\n    body {\n      font-family: Arial, sans-serif;\n      margin: 20px;\n      line-height: 1.6;\n    }\n    .faq-item {\n      margin-bottom: 20px;\n    }\n    h3 {\n      margin-bottom: 10px;\n      color: #333;\n    }\n    p {\n      margin: 0 0 10px;\n    }\n  \u003c\/style\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eWhat is optimized in P5 II compared to P5?\u003c\/h2\u003e\n\u003cp\u003eWe've made some key upgrades to improve performance and safety. First, we've installed a more powerful motor that delivers 20% more torque for better hill-climbing and acceleration. Additionally, we've upgraded the braking system with larger, higher-quality disc brakes. These provide shorter stopping distances and better heat dissipation for confident, reliable braking—even at higher speeds. These enhancements elevate the overall riding experience and give you greater control over your electric bike.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eCan I use another version of P5 for trade-in service?\u003c\/h2\u003e\n\u003cp\u003eWe do not offer trade-ins at this time. Customers can look for other sources of used disposal, but we do offer additional discounts for repeat customers.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eCan I add a second battery to my bike?\u003c\/h2\u003e\n\u003cp\u003eWe have an extra 15Ah battery available for purchase to expand your bike range. However, please note that the second battery is not compatible with P5 II.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eIf the battery runs out while riding, will it be difficult to ride the bike home like a bike?\u003c\/h2\u003e\n\u003cp\u003eGreat news! All Eahora ebikes are equipped with a convenient Sport Mode feature. Even if your battery runs out during your ride, you can effortlessly switch to Sport Mode, where your ebike functions just like a regular bike. This gives you the freedom and flexibility to pedal with ease, whether for fitness or when you need that extra boost.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"faq-item\"\u003e\n\u003ch2\u003eDoes your ebike come fully assembled? Do I need to purchase tools for assembly?\u003c\/h2\u003e\n\u003cp\u003eTo ensure your Eahora ebike arrives in pristine condition, we ship most of our bikes at 85% assembly. You'll simply need to attach the front wheels, handlebars, and pedals—steps that can easily be completed using the provided tools and instructional videos. No additional tool purchases are necessary for a seamless assembly process.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"Default Title","offer_id":53517081575715,"sku":"PX1003","price":1599.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/1_da66e329-0f39-4ef5-af2c-7c2a23f28d54.png?v=1743712062"},{"product_id":"romeo-s-rear-rack-ultra-pro-ii","title":"Romeo’s Rear Rack","description":"\u003cp\u003eBuilt for durability and reliability, this rear rack is tailored for long-distance electric mopeds. Made from premium steel, it offers a strong and dependable platform to carry your essentials securely on every extended ride.\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: rgb(255, 128, 0);\"\u003e\u003cstrong\u003eRomeo's New Rear Rack I is compatible with the 2024 Romeo Pro\/Romeo II\/Romeo Pro II\/Romeo Ultra\/Romeo Ultra II\u003cbr\u003eRomeo's New Rear Rack II is compatible with the 2023 Romeo\/Romeo Pro.\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003e\u003cstrong\u003ePackage Included\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eRear rack * 1\u003c\/li\u003e\n\u003cli\u003eExtension wire * 1\u003c\/li\u003e\n\u003cli\u003eMounting screws\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003ca title=\"New rear rack assembly video\" href=\"https:\/\/drive.google.com\/file\/d\/1VhaYx1-3XWe0Xh2bpMSdcrl1qqg1Numb\/view?usp=sharing\"\u003e\u003cstrong\u003eNew Rome's rear rack assembly video\u003c\/strong\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003e\u003cstrong\u003eFeatures\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eDurable steel construction provides a stable platform for carrying your essentials during your rides\u003c\/li\u003e\n\u003cli\u003eAmple dimensions and weight-bearing capacity\u003c\/li\u003e\n\u003cli\u003eExcellent durability that is capable of withstanding rough road conditions, vibrations, and weather elements\u003c\/li\u003e\n\u003cli\u003eStraightforward installation process allowing for easy setup and removal when needed\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cstrong\u003eSpecs\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eCompatible Model Ebike: Eahora Romeo(must buy Romeo's rear rack first)\u003c\/li\u003e\n\u003cli\u003eMaterial: steel\u003c\/li\u003e\n\u003cli\u003ePackage Weight: 2.5 kg or 5.8 lbs\u003c\/li\u003e\n\u003cli\u003ePackage Size: 60.5 * 22.5 * 12 cm or 23.8 * 8.9 * 4.7 inches\u003c\/li\u003e\n\u003cli\u003eMaximum Load Capacity: 25 kg or 55 lbs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cstrong\u003eNotes\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eWeight Distribution: Ensure you distribute the weight evenly across the rear rack to maintain proper balance and stability while riding. Placing heavier items closer to the center of the rack and lighter items towards the edges will help optimize your moped's handling\u003c\/li\u003e\n\u003cli\u003eSecure Your Load: Utilize straps, bungee cords, or cargo nets to secure your belongings tightly to the rear rack. This will prevent shifting or falling during rides, ensuring the safety of your cargo and maintaining stability\u003c\/li\u003e\n\u003cli\u003eLoad Capacity: Adhere to the recommended load capacity specified by the manufacturer to ensure safe operation. Exceeding the weight limit can compromise the stability and performance of your moped. Always check the maximum weight capacity and avoid overloading the rear rack\u003c\/li\u003e\n\u003cli\u003eBalancing the Bike: Depending on the weight of the items you carry, it may impact the bike's handling and stability. Take some time to familiarize yourself with how the loaded rear rack affects the overall balance of your electric bike, and adjust your riding style accordingly\u003c\/li\u003e\n\u003cli\u003eRegular Maintenance: Regularly inspect the rear rack for any signs of wear, loose bolts, or damaged components. Tighten or replace any loose or worn-out parts to maintain the rack's stability and ensure a secure attachment to your Romeo\u003c\/li\u003e\n\u003cli\u003eCompatibility: Before purchasing a rear rack, ensure it is only compatible with our Romeo electric bike model. Consider the size, shape, and attachment mechanism to ensure a proper fit\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv id=\"gtx-trans\" style=\"position: absolute; left: -28px; top: 894.75px;\"\u003e\n\u003cdiv class=\"gtx-trans-icon\"\u003e \u003c\/div\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"Romeo’s New Rear Rack I","offer_id":54019461677347,"sku":"ZD-2-Romeo-1075","price":85.99,"currency_code":"USD","in_stock":true},{"title":"Romeo’s New Rear Rack II","offer_id":54019461710115,"sku":"ZD-2-Romeo-1075+ZD-2-Romeo-1078","price":85.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/Romeorearrack_new_1.png?v=1751576902"},{"product_id":"eahora-romeo-pro-iii-electric-bike-60v-80ah-dual-2800w-motors-45-mph","title":"Eahora Romeo Pro III Electric Bike 60V 80Ah Dual 2800W Motors 45+ mph","description":"\u003ch1 data-start=\"502\" data-end=\"580\"\u003e\u003cstrong data-start=\"502\" data-end=\"580\"\u003eEahora Romeo Pro 3 Electric Bike – Power, Range and Control in One Machine\u003c\/strong\u003e\u003c\/h1\u003e\n\u003cp data-start=\"582\" data-end=\"895\"\u003eThe Eahora Romeo Pro 3 (Romeo Pro III) is built for riders who want true motorcycle level performance in an electric bike platform. With a huge 60V 80Ah battery and dual 2,800W peak hub motors, it delivers instant torque, a top speed of 45 to 47 mph and an impressive range of up to 235 miles with pedal assist.\u003c\/p\u003e\n\u003cp data-start=\"897\" data-end=\"1218\"\u003eDesigned to handle off road trails, mountain routes and daily urban commuting, the Romeo Pro 3 supports riders up to 500 lbs and uses fat 26 x 4.0 tires for extra grip and stability. Hydraulic brakes, upgraded suspension and an IPX6 weather proof rating keep you in control when the terrain or weather gets challenging.\u003c\/p\u003e\n\u003cp data-start=\"1220\" data-end=\"1401\" data-is-last-node=\"\" data-is-only-node=\"\"\u003eIf you are looking for a high speed, long range electric bike that feels as solid as a small motorcycle, the Eahora Romeo Pro 3 is built to turn every ride into a serious adventure.\u003c\/p\u003e\n\u003ch3\u003eSpecifications\u003c\/h3\u003e\n\u003cp data-start=\"397\" data-end=\"420\"\u003e\u003cstrong data-start=\"397\" data-end=\"420\"\u003eGeneral Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"422\" data-end=\"866\"\u003e\n\u003cli data-start=\"422\" data-end=\"487\"\u003e\n\u003cp data-start=\"424\" data-end=\"487\"\u003e\u003cstrong data-start=\"424\" data-end=\"438\"\u003eTop Speed:\u003c\/strong\u003e 45 – 47 mph for both pedal assist and throttle\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"488\" data-end=\"568\"\u003e\n\u003cp data-start=\"490\" data-end=\"568\"\u003e\u003cstrong data-start=\"490\" data-end=\"511\"\u003eRange per Charge:\u003c\/strong\u003e 104 – 235 miles with PAS, or 70 – 76 miles without PAS\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"569\" data-end=\"635\"\u003e\n\u003cp data-start=\"571\" data-end=\"635\"\u003e\u003cstrong data-start=\"571\" data-end=\"584\"\u003eMax Load:\u003c\/strong\u003e Up to 500 lbs for optimal performance and safety\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"636\" data-end=\"700\"\u003e\n\u003cp data-start=\"638\" data-end=\"700\"\u003e\u003cstrong data-start=\"638\" data-end=\"667\"\u003eRecommended Rider Height:\u003c\/strong\u003e 5'6\" – 6'4\", or inseam ≥ 28.7\"\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"701\" data-end=\"778\"\u003e\n\u003cp data-start=\"703\" data-end=\"778\"\u003e\u003cstrong data-start=\"703\" data-end=\"719\"\u003eBike Weight:\u003c\/strong\u003e 173 lbs with battery installed (battery weight 40.5 lbs)\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"779\" data-end=\"866\"\u003e\n\u003cp data-start=\"781\" data-end=\"866\"\u003e\u003cstrong data-start=\"781\" data-end=\"795\"\u003eIdeal Use:\u003c\/strong\u003e IPX6 weather-proof, suitable for off-road, mountain and urban riding\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"868\" data-end=\"871\"\u003e\n\u003cp data-start=\"873\" data-end=\"904\"\u003e\u003cstrong data-start=\"873\" data-end=\"904\"\u003eRiding with Unmatched Power\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"906\" data-end=\"1664\"\u003e\n\u003cli data-start=\"906\" data-end=\"951\"\u003e\n\u003cp data-start=\"908\" data-end=\"951\"\u003e\u003cstrong data-start=\"908\" data-end=\"929\"\u003eBattery Capacity:\u003c\/strong\u003e 4,800 Wh (60V 80Ah)\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"952\" data-end=\"1002\"\u003e\n\u003cp data-start=\"954\" data-end=\"1002\"\u003e\u003cstrong data-start=\"954\" data-end=\"968\"\u003eCell Type:\u003c\/strong\u003e Grade A lithium-ion pouch cells\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1003\" data-end=\"1078\"\u003e\n\u003cp data-start=\"1005\" data-end=\"1078\"\u003e\u003cstrong data-start=\"1005\" data-end=\"1026\"\u003eBattery Lifespan:\u003c\/strong\u003e ≥ 1,200 charge cycles to 80% of original capacity\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1079\" data-end=\"1124\"\u003e\n\u003cp data-start=\"1081\" data-end=\"1124\"\u003e\u003cstrong data-start=\"1081\" data-end=\"1097\"\u003eMotor Power:\u003c\/strong\u003e Dual 2,800 W peak motors\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1125\" data-end=\"1164\"\u003e\n\u003cp data-start=\"1127\" data-end=\"1164\"\u003e\u003cstrong data-start=\"1127\" data-end=\"1144\"\u003eMotor Torque:\u003c\/strong\u003e Dual 100 Nm (max)\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1165\" data-end=\"1222\"\u003e\n\u003cp data-start=\"1167\" data-end=\"1222\"\u003e\u003cstrong data-start=\"1167\" data-end=\"1182\"\u003eMotor Type:\u003c\/strong\u003e Dual brushless hub motors, IPX6 rated\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1223\" data-end=\"1284\"\u003e\n\u003cp data-start=\"1225\" data-end=\"1284\"\u003e\u003cstrong data-start=\"1225\" data-end=\"1240\"\u003ePAS Levels:\u003c\/strong\u003e 5 pedal assist levels with cadence sensor\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1285\" data-end=\"1372\"\u003e\n\u003cp data-start=\"1287\" data-end=\"1372\"\u003e\u003cstrong data-start=\"1287\" data-end=\"1305\"\u003eThrottle Type:\u003c\/strong\u003e 5-level twist throttle with slightly delayed response for safety\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1373\" data-end=\"1461\"\u003e\n\u003cp data-start=\"1375\" data-end=\"1461\"\u003e\u003cstrong data-start=\"1375\" data-end=\"1399\"\u003eDisplay \/ Dashboard:\u003c\/strong\u003e 4\" color LCD, motor mode switch, Bluetooth, USB charge port\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1462\" data-end=\"1523\"\u003e\n\u003cp data-start=\"1464\" data-end=\"1523\"\u003e\u003cstrong data-start=\"1464\" data-end=\"1483\"\u003eShifting Gears:\u003c\/strong\u003e Shimano 7-speed 14–28T, 44T chainring\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1524\" data-end=\"1603\"\u003e\n\u003cp data-start=\"1526\" data-end=\"1603\"\u003e\u003cstrong data-start=\"1526\" data-end=\"1546\"\u003eBattery Charger:\u003c\/strong\u003e 67.2V 7A quick charger, approx. 8–12 hours charge time\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1604\" data-end=\"1664\"\u003e\n\u003cp data-start=\"1606\" data-end=\"1664\"\u003e\u003cstrong data-start=\"1606\" data-end=\"1627\"\u003eAdditional Modes:\u003c\/strong\u003e Cruise Control, 6 km\/h Walk Assist\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"1666\" data-end=\"1669\"\u003e\n\u003cp data-start=\"1671\" data-end=\"1704\"\u003e\u003cstrong data-start=\"1671\" data-end=\"1704\"\u003eBiking Safely and Confidently\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"1706\" data-end=\"2487\"\u003e\n\u003cli data-start=\"1706\" data-end=\"1768\"\u003e\n\u003cp data-start=\"1708\" data-end=\"1768\"\u003e\u003cstrong data-start=\"1708\" data-end=\"1725\"\u003eBrake System:\u003c\/strong\u003e Hydraulic disc brakes with motor cut-off\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1769\" data-end=\"1842\"\u003e\n\u003cp data-start=\"1771\" data-end=\"1842\"\u003e\u003cstrong data-start=\"1771\" data-end=\"1788\"\u003eBrake Rotors:\u003c\/strong\u003e 240 mm (diameter) × 3.0 mm (thickness) steel rotors\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1843\" data-end=\"1915\"\u003e\n\u003cp data-start=\"1845\" data-end=\"1915\"\u003e\u003cstrong data-start=\"1845\" data-end=\"1871\"\u003eBrake Calipers \/ Pads:\u003c\/strong\u003e 2-piston calipers with semi-metallic pads\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1916\" data-end=\"1965\"\u003e\n\u003cp data-start=\"1918\" data-end=\"1965\"\u003e\u003cstrong data-start=\"1918\" data-end=\"1928\"\u003eFrame:\u003c\/strong\u003e High-carbon steel frame, 26\" × 18\"\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1966\" data-end=\"2026\"\u003e\n\u003cp data-start=\"1968\" data-end=\"2026\"\u003e\u003cstrong data-start=\"1968\" data-end=\"1983\"\u003eFront Fork:\u003c\/strong\u003e Adjustable air suspension, 100 mm travel\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2027\" data-end=\"2088\"\u003e\n\u003cp data-start=\"2029\" data-end=\"2088\"\u003e\u003cstrong data-start=\"2029\" data-end=\"2044\"\u003eRear Shock:\u003c\/strong\u003e Air suspension with damping, 50 mm travel\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2089\" data-end=\"2148\"\u003e\n\u003cp data-start=\"2091\" data-end=\"2148\"\u003e\u003cstrong data-start=\"2091\" data-end=\"2105\"\u003eHeadlight:\u003c\/strong\u003e 2,500 lumen 25W LED with integrated horn\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2149\" data-end=\"2213\"\u003e\n\u003cp data-start=\"2151\" data-end=\"2213\"\u003e\u003cstrong data-start=\"2151\" data-end=\"2166\"\u003eTail Light:\u003c\/strong\u003e LED with integrated brake signal and blinker\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2214\" data-end=\"2272\"\u003e\n\u003cp data-start=\"2216\" data-end=\"2272\"\u003e\u003cstrong data-start=\"2216\" data-end=\"2242\"\u003eAdditional Reflectors:\u003c\/strong\u003e On pedals, spokes and tires\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2273\" data-end=\"2327\"\u003e\n\u003cp data-start=\"2275\" data-end=\"2327\"\u003e\u003cstrong data-start=\"2275\" data-end=\"2285\"\u003eTires:\u003c\/strong\u003e 26\" × 4.0\" tires with tubes (28–33 psi)\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2328\" data-end=\"2402\"\u003e\n\u003cp data-start=\"2330\" data-end=\"2402\"\u003e\u003cstrong data-start=\"2330\" data-end=\"2341\"\u003eSaddle:\u003c\/strong\u003e Leather saddle with memory foam and pressure-relief design\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2403\" data-end=\"2487\"\u003e\n\u003cp data-start=\"2405\" data-end=\"2487\"\u003e\u003cstrong data-start=\"2405\" data-end=\"2419\"\u003eHandlebar:\u003c\/strong\u003e Aluminum handlebar, 720 mm × 31.8 mm (center diameter), rise type\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"2489\" data-end=\"2492\"\u003e\n\u003cp data-start=\"2494\" data-end=\"2524\"\u003e\u003cstrong data-start=\"2494\" data-end=\"2524\"\u003eComponents and Accessories\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"2526\" data-end=\"3368\"\u003e\n\u003cli data-start=\"2526\" data-end=\"2581\"\u003e\n\u003cp data-start=\"2528\" data-end=\"2581\"\u003e\u003cstrong data-start=\"2528\" data-end=\"2537\"\u003eBell:\u003c\/strong\u003e Electric horn integrated in the headlight\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2582\" data-end=\"2660\"\u003e\n\u003cp data-start=\"2584\" data-end=\"2660\"\u003e\u003cstrong data-start=\"2584\" data-end=\"2597\"\u003eCrankset:\u003c\/strong\u003e 170 mm aluminum crank, 44T chainring with single-sided cover\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2661\" data-end=\"2719\"\u003e\n\u003cp data-start=\"2663\" data-end=\"2719\"\u003e\u003cstrong data-start=\"2663\" data-end=\"2674\"\u003ePedals:\u003c\/strong\u003e WELLGO 16\/9 aluminum alloy platform pedals\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2720\" data-end=\"2780\"\u003e\n\u003cp data-start=\"2722\" data-end=\"2780\"\u003e\u003cstrong data-start=\"2722\" data-end=\"2737\"\u003eDerailleur:\u003c\/strong\u003e Shimano RD-TY300 7-speed rear derailleur\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2781\" data-end=\"2836\"\u003e\n\u003cp data-start=\"2783\" data-end=\"2836\"\u003e\u003cstrong data-start=\"2783\" data-end=\"2795\"\u003eShifter:\u003c\/strong\u003e Shimano ASLTX50R7CT, 22.2 mm × 2400 mm\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2837\" data-end=\"2893\"\u003e\n\u003cp data-start=\"2839\" data-end=\"2893\"\u003e\u003cstrong data-start=\"2839\" data-end=\"2864\"\u003eFreewheel \/ Cassette:\u003c\/strong\u003e Shimano MF-TZ500-7, 14–28T\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2894\" data-end=\"2931\"\u003e\n\u003cp data-start=\"2896\" data-end=\"2931\"\u003e\u003cstrong data-start=\"2896\" data-end=\"2905\"\u003eRims:\u003c\/strong\u003e 36H aluminum alloy rims\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2932\" data-end=\"2979\"\u003e\n\u003cp data-start=\"2934\" data-end=\"2979\"\u003e\u003cstrong data-start=\"2934\" data-end=\"2945\"\u003eSpokes:\u003c\/strong\u003e Black stainless steel, 12 gauge\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2980\" data-end=\"3045\"\u003e\n\u003cp data-start=\"2982\" data-end=\"3045\"\u003e\u003cstrong data-start=\"2982\" data-end=\"2992\"\u003eGrips:\u003c\/strong\u003e 120 mm × 22.2 mm ergonomic rubber grips, anti-slip\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"3046\" data-end=\"3098\"\u003e\n\u003cp data-start=\"3048\" data-end=\"3098\"\u003e\u003cstrong data-start=\"3048\" data-end=\"3061\"\u003eSeatpost:\u003c\/strong\u003e No seatpost, motorcycle-style seat\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"3099\" data-end=\"3145\"\u003e\n\u003cp data-start=\"3101\" data-end=\"3145\"\u003e\u003cstrong data-start=\"3101\" data-end=\"3113\"\u003eHeadset:\u003c\/strong\u003e Integrated threadless headset\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"3146\" data-end=\"3200\"\u003e\n\u003cp data-start=\"3148\" data-end=\"3200\"\u003e\u003cstrong data-start=\"3148\" data-end=\"3157\"\u003eStem:\u003c\/strong\u003e 31.8 mm handlebar clamp, 35° A-head stem\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"3201\" data-end=\"3255\"\u003e\n\u003cp data-start=\"3203\" data-end=\"3255\"\u003e\u003cstrong data-start=\"3203\" data-end=\"3217\"\u003eKickstand:\u003c\/strong\u003e Heavy-duty aluminum alloy kickstand\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"3256\" data-end=\"3311\"\u003e\n\u003cp data-start=\"3258\" data-end=\"3311\"\u003e\u003cstrong data-start=\"3258\" data-end=\"3279\"\u003eRacks and Basket:\u003c\/strong\u003e Optional rear rack and basket\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"3312\" data-end=\"3368\"\u003e\n\u003cp data-start=\"3314\" data-end=\"3368\"\u003e\u003cstrong data-start=\"3314\" data-end=\"3326\"\u003eFenders:\u003c\/strong\u003e Included plastic front and rear fenders\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-start=\"3375\" data-end=\"3382\"\u003e\u003cstrong data-start=\"3375\" data-end=\"3382\"\u003eFAQ\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-start=\"3384\" data-end=\"3770\"\u003e\u003cstrong data-start=\"3384\" data-end=\"3446\"\u003eWhat is the core difference between the Pro 3 and Ultra 2?\u003c\/strong\u003e\u003cbr data-start=\"3446\" data-end=\"3449\"\u003eThe motors on the Ultra 2 are rated at 3,000 W peak and 120 Nm of torque, while the Pro 3 motors are 2,800 W peak and 100 Nm. This allows a 150 lb rider to reach about 51 mph on the Ultra 2 and about 47 mph on the Pro 3 on the road. The Ultra 2 also uses thicker 10-gauge spokes, compared to 12-gauge spokes on the Pro 3.\u003c\/p\u003e\n\u003cp data-start=\"3772\" data-end=\"4090\"\u003e\u003cstrong data-start=\"3772\" data-end=\"3828\"\u003eWhat makes the Romeo Pro 3 safe to ride over 45 mph?\u003c\/strong\u003e\u003cbr data-start=\"3828\" data-end=\"3831\"\u003eWe have upgraded the braking system, suspension, frame strength and tire tread pattern. Together these improvements deliver stronger braking power, a more stable ride and better grip, which helps the Romeo Pro 3 stay controlled and confident at higher speeds.\u003c\/p\u003e\n\u003cp data-start=\"3772\" data-end=\"4090\"\u003e \u003c\/p\u003e\n\u003cp data-start=\"3772\" data-end=\"4090\"\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"Black","offer_id":54516428636451,"sku":"ZD1104+LUN9072","price":3499.0,"currency_code":"USD","in_stock":true},{"title":"Gray","offer_id":54516428669219,"sku":null,"price":3499.0,"currency_code":"USD","in_stock":true},{"title":"Green","offer_id":54516428701987,"sku":null,"price":3499.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/EahoraRomeoProIIIBlackLeftView.png?v=1763567600"},{"product_id":"eahora-dirally-delta-s4-young-red","title":"Eahora DiRally δ S4: Young Kids Electric Dirt Bike 36V 10.4Ah 18 mph","description":"\u003ch2 data-start=\"0\" data-end=\"55\"\u003eEahora DiRally δ S4: Young Kids Electric Dirt Bike\u003c\/h2\u003e\n\u003cp data-start=\"57\" data-end=\"373\"\u003eThe Eahora DiRally δ S4: Young is a youth electric dirt bike built for kids who are ready for real off-road fun. With an 800W peak brushless motor, 3 selectable speed modes up to 18 mph, and a full suspension setup, it helps young riders gain confidence on dirt, grass, and uneven terrain while staying in control.\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cdiv data-aos-order=\"1\" data-aos-anchor=\"#Slideshow--template--19818292117675__section_slideshow_FaL6zL\" data-aos=\"hero\" class=\"slide__subheading aos-animate\"\u003e\n\u003cp data-start=\"866\" data-end=\"900\"\u003e\u003cstrong data-start=\"866\" data-end=\"900\"\u003eMaster Every Terrain with Ease\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"902\" data-end=\"1171\"\u003eWith an 800W peak motor and 3-speed control, the DiRally δ S4 Young is built to handle dirt, mud, small rocks, and light slopes. Kids get steady, predictable power delivery, helping them ride more confidently on trails and rough paths instead of just smooth pavement.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"h1 slide__heading main-heading\"\u003e\n\u003cspan class=\"text-reveal__cropper\"\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"h1 slide__heading main-heading\"\u003e\n\u003cdiv aria-hidden=\"true\" data-index=\"0\" data-banner=\"\" class=\"banner seven-fifty-height one-half-height-mobile banner--col\"\u003e\n\u003cdiv data-banner-content=\"\" data-aos-delay=\"150\" data-aos-anchor=\"#bannerContent--column_6rhywV\" data-aos=\"fade-up\" id=\"bannerContent--column_6rhywV\" class=\"banner__content aos-animate\"\u003e\n\u003ch2 class=\"banner__heading\" id=\"mainHeading--column_6rhywV\"\u003eLong-Range Battery\u003c\/h2\u003e\n\u003cdiv class=\"banner__entry\"\u003e\n\u003cp\u003eFueled by a 36V 10.4Ah lithium battery, the S4 delivers 2–3 hours of non-stop riding and up to 28 miles per charge, keeping every young rider’s adventure rolling longer.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv aria-hidden=\"true\" data-index=\"1\" data-banner=\"\" class=\"banner seven-fifty-height one-half-height-mobile banner--col\"\u003e\n\u003cdiv data-banner-content=\"\" data-aos-delay=\"300\" data-aos-anchor=\"#bannerContent--column_pjbkcq\" data-aos=\"fade-up\" id=\"bannerContent--column_pjbkcq\" class=\"banner__content aos-animate\"\u003e\n\u003ch2 class=\"banner__heading\" id=\"mainHeading--column_pjbkcq\"\u003e3-Speed Mode\u003c\/h2\u003e\n\u003cdiv class=\"banner__entry\"\u003e\n\u003cp\u003eThree safe ride modes (6.2 \/ 12.4 \/ 18.6 MPH) let young riders adjust their speed as they grow, enjoy smoother control, and gain confidence at every stage of their journey.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-index=\"2\" data-banner=\"\" class=\"banner seven-fifty-height one-half-height-mobile banner--col is-selected\"\u003e\n\u003cdiv data-banner-content=\"\" data-aos-delay=\"450\" data-aos-anchor=\"#bannerContent--column_de7pwx\" data-aos=\"fade-up\" id=\"bannerContent--column_de7pwx\" class=\"banner__content aos-animate\"\u003e\n\u003ch2 class=\"banner__heading\" id=\"mainHeading--column_de7pwx\"\u003eFull Suspension System\u003c\/h2\u003e\n\u003cdiv class=\"banner__entry\"\u003e\n\u003cp\u003eThe inverted front fork with dual 16-inch shocks and 750lb springs smooths out bumps and improves stability, giving young riders a more comfortable ride and safer control on uneven terrain.\u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003cdiv style=\"text-align: center;\" data-aos-intersection=\"0.4\" data-aos-watch-anchors=\"\" data-aos-delay=\"0\" data-aos-anchor=\"#mosaicItem--image_wQgPFQ\" data-aos=\"image-in\" data-item=\"\" class=\"mosaic__item mosaic__item--1 mosaic__item--with-image three-fifty-height original-height-mobile mobile--one-whole shimmer-sequential__item aos-animate\" id=\"mosaicItem--image_wQgPFQ\"\u003e\n\u003cdiv class=\"mosaic__item__inner\"\u003e\n\u003cdiv class=\"mosaic__item__image image-in image-in--zoom-out\"\u003e\n\u003cfigure class=\"lazy-image background-size-cover\"\u003e\u003cimg class=\"\" srcset=\"\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungMotor.jpg?v=1763431794\u0026amp;width=180 180w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungMotor.jpg?v=1763431794\u0026amp;width=360 360w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungMotor.jpg?v=1763431794\u0026amp;width=540 540w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungMotor.jpg?v=1763431794\u0026amp;width=720 720w\" sizes=\"(min-width: 1024px) calc(((1440px - 120px) * 0.6666) - 20px), (min-width: 768px) calc(((100vw - 40px) * 0.6666) - 20px), calc(100vw - 40px)\" loading=\"lazy\" height=\"830\" width=\"830\" alt=\"S4YoungMotor.jpg\" src=\"https:\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungMotor.jpg?crop=center\u0026amp;height=830\u0026amp;v=1763431794\u0026amp;width=830\"\u003e\u003c\/figure\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"mosaic__item__content mosaic__item__content--center mosaic__item__content--nolink\"\u003e\n\u003cdiv data-item-content-inner=\"\" data-aos-intersection=\"0\" data-aos-order=\"1\" data-aos-anchor=\"#contentInner--mosaicItem--image_wQgPFQ\" data-aos=\"hero\" class=\"mosaic__item__content-inner aos-animate\" id=\"contentInner--mosaicItem--image_wQgPFQ\"\u003e\n\u003ch2 data-aos-intersection=\"0\" data-aos-order=\"4\" data-aos-anchor=\"#contentInner--mosaicItem--image_wQgPFQ\" data-aos=\"heading\" class=\"mosaic__item__heading h2 aos-animate\"\u003e800W Brushless Motor\u003c\/h2\u003e\n\u003cdiv class=\"mosaic__item__text p\"\u003eWith 800W peak output, the brushless motor powers through climbs, rocks, and rugged trails effortlessly. Its efficient design delivers strong acceleration and steady control, while the quiet, low-maintenance build ensures durable performance.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"text-align: center;\" data-aos-intersection=\"0.4\" data-aos-watch-anchors=\"\" data-aos-delay=\"0\" data-aos-anchor=\"#mosaicItem--image_meEdhk\" data-aos=\"image-in\" data-item=\"\" class=\"mosaic__item mosaic__item--2 mosaic__item--with-image three-fifty-height original-height-mobile mobile--one-whole shimmer-sequential__item aos-animate\" id=\"mosaicItem--image_meEdhk\"\u003e\n\u003cdiv class=\"mosaic__item__inner\"\u003e\n\u003cdiv class=\"mosaic__item__image image-in image-in--zoom-out\"\u003e\n\u003cfigure class=\"lazy-image background-size-cover\"\u003e\u003cimg class=\"\" srcset=\"\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungFork.jpg?v=1763431483\u0026amp;width=180 180w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungFork.jpg?v=1763431483\u0026amp;width=360 360w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungFork.jpg?v=1763431483\u0026amp;width=540 540w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungFork.jpg?v=1763431483\u0026amp;width=720 720w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungFork.jpg?v=1763431483\u0026amp;width=900 900w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungFork.jpg?v=1763431483\u0026amp;width=1080 1080w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungFork.jpg?v=1763431483\u0026amp;width=1296 1296w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungFork.jpg?v=1763431483\u0026amp;width=1512 1512w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungFork.jpg?v=1763431483\u0026amp;width=1728 1728w\" sizes=\"(min-width: 1024px) calc(((1440px - 120px) * 0.3333) - 20px), (min-width: 768px) calc(((100vw - 40px) * 0.3333) - 20px), calc(100vw - 40px)\" loading=\"lazy\" height=\"830\" width=\"1920\" alt=\"S4YoungFork.jpg\" src=\"https:\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungFork.jpg?crop=center\u0026amp;height=830\u0026amp;v=1763431483\u0026amp;width=1920\"\u003e\u003c\/figure\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"mosaic__item__content mosaic__item__content--center mosaic__item__content--nolink\"\u003e\n\u003cdiv data-item-content-inner=\"\" data-aos-intersection=\"0\" data-aos-order=\"2\" data-aos-anchor=\"#contentInner--mosaicItem--image_meEdhk\" data-aos=\"hero\" class=\"mosaic__item__content-inner aos-animate\" id=\"contentInner--mosaicItem--image_meEdhk\"\u003e\n\u003ch2 data-aos-intersection=\"0\" data-aos-order=\"5\" data-aos-anchor=\"#contentInner--mosaicItem--image_meEdhk\" data-aos=\"heading\" class=\"mosaic__item__heading h2 aos-animate\"\u003e16\" Upright Front Fork\u003c\/h2\u003e\n\u003cdiv class=\"mosaic__item__text p\"\u003eThe 16-inch upright front fork provides reliable damping and stability with reinforced construction for consistent performance.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"text-align: center;\" data-aos-intersection=\"0.4\" data-aos-watch-anchors=\"\" data-aos-delay=\"0\" data-aos-anchor=\"#mosaicItem--image_a3tKPK\" data-aos=\"image-in\" data-item=\"\" class=\"mosaic__item mosaic__item--3 mosaic__item--with-image three-fifty-height original-height-mobile mobile--one-whole shimmer-sequential__item aos-animate\" id=\"mosaicItem--image_a3tKPK\"\u003e\n\u003cdiv class=\"mosaic__item__inner\"\u003e\n\u003cdiv class=\"mosaic__item__image image-in image-in--zoom-out\"\u003e\n\u003cfigure class=\"lazy-image background-size-cover\"\u003e\u003cimg class=\"\" srcset=\"\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=180 180w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=360 360w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=540 540w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=720 720w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=900 900w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=1080 1080w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=1296 1296w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=1512 1512w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=1728 1728w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=1950 1950w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=2100 2100w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=2260 2260w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=2450 2450w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=2700 2700w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=3000 3000w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=3350 3350w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=3750 3750w\" sizes=\"(min-width: 1024px) calc(((1440px - 120px) * 0.3333) - 20px), (min-width: 768px) calc(((100vw - 40px) * 0.3333) - 20px), calc(100vw - 40px)\" loading=\"lazy\" height=\"1660\" width=\"3840\" alt=\"S4YoungDisplay.jpg\" src=\"https:\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?crop=center\u0026amp;height=1660\u0026amp;v=1763374575\u0026amp;width=3840\"\u003e\u003c\/figure\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"mosaic__item__content mosaic__item__content--center mosaic__item__content--nolink\"\u003e\n\u003cdiv data-item-content-inner=\"\" data-aos-intersection=\"0\" data-aos-order=\"3\" data-aos-anchor=\"#contentInner--mosaicItem--image_a3tKPK\" data-aos=\"hero\" class=\"mosaic__item__content-inner aos-animate\" id=\"contentInner--mosaicItem--image_a3tKPK\"\u003e\n\u003ch2 data-aos-intersection=\"0\" data-aos-order=\"6\" data-aos-anchor=\"#contentInner--mosaicItem--image_a3tKPK\" data-aos=\"heading\" class=\"mosaic__item__heading h2 aos-animate\"\u003eFull-Color Display\u003c\/h2\u003e\n\u003cdiv class=\"mosaic__item__text p\"\u003eSpeed, battery, and distance displayed clearly and accurately.Simple and intuitive operation for precise control.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"text-align: center;\" data-aos-intersection=\"0.4\" data-aos-watch-anchors=\"\" data-aos-delay=\"0\" data-aos-anchor=\"#mosaicItem--image_QX6afp\" data-aos=\"image-in\" data-item=\"\" class=\"mosaic__item mosaic__item--4 mosaic__item--with-image three-fifty-height original-height-mobile mobile--one-whole shimmer-sequential__item aos-animate\" id=\"mosaicItem--image_QX6afp\"\u003e\n\u003cdiv class=\"mosaic__item__inner\"\u003e\n\u003cdiv class=\"mosaic__item__image image-in image-in--zoom-out\"\u003e\n\u003cfigure class=\"lazy-image background-size-cover\"\u003e\u003cimg class=\"\" srcset=\"\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=180 180w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=360 360w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=540 540w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=720 720w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=900 900w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=1080 1080w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=1296 1296w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=1512 1512w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=1728 1728w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=1950 1950w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=2100 2100w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=2260 2260w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=2450 2450w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=2700 2700w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=3000 3000w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=3350 3350w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=3750 3750w\" sizes=\"(min-width: 1024px) calc(((1440px - 120px) * 0.3333) - 20px), (min-width: 768px) calc(((100vw - 40px) * 0.3333) - 20px), calc(100vw - 40px)\" loading=\"lazy\" height=\"1660\" width=\"3840\" alt=\"S4YoungWiring.jpg\" src=\"https:\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?crop=center\u0026amp;height=1660\u0026amp;v=1763374575\u0026amp;width=3840\"\u003e\u003c\/figure\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"mosaic__item__content mosaic__item__content--center mosaic__item__content--nolink\"\u003e\n\u003cdiv data-item-content-inner=\"\" data-aos-intersection=\"0\" data-aos-order=\"4\" data-aos-anchor=\"#contentInner--mosaicItem--image_QX6afp\" data-aos=\"hero\" class=\"mosaic__item__content-inner aos-animate\" id=\"contentInner--mosaicItem--image_QX6afp\"\u003e\n\u003ch2 data-aos-intersection=\"0\" data-aos-order=\"7\" data-aos-anchor=\"#contentInner--mosaicItem--image_QX6afp\" data-aos=\"heading\" class=\"mosaic__item__heading h2 aos-animate\"\u003eWaterproof Wiring\u003c\/h2\u003e\n\u003cdiv class=\"mosaic__item__text p\"\u003eSealed wiring resists rain, splashes, and wear, ensuring durable, reliable performance over time.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"text-align: center;\" data-aos-intersection=\"0.4\" data-aos-watch-anchors=\"\" data-aos-delay=\"0\" data-aos-anchor=\"#mosaicItem--image_RVP9xY\" data-aos=\"image-in\" data-item=\"\" class=\"mosaic__item mosaic__item--5 mosaic__item--with-image three-fifty-height original-height-mobile mobile--one-whole shimmer-sequential__item aos-animate\" id=\"mosaicItem--image_RVP9xY\"\u003e\n\u003cdiv class=\"mosaic__item__inner\"\u003e\n\u003cdiv class=\"mosaic__item__image image-in image-in--zoom-out\"\u003e\n\u003cfigure class=\"lazy-image background-size-cover\"\u003e\u003cimg class=\"\" srcset=\"\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=180 180w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=360 360w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=540 540w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=720 720w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=900 900w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=1080 1080w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=1296 1296w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=1512 1512w\" sizes=\"(min-width: 1024px) calc(((1440px - 120px) * 0.6666) - 20px), (min-width: 768px) calc(((100vw - 40px) * 0.6666) - 20px), calc(100vw - 40px)\" loading=\"lazy\" height=\"1660\" width=\"1660\" alt=\"S4YoungBrakes.jpg\" src=\"https:\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?crop=center\u0026amp;height=1660\u0026amp;v=1763374574\u0026amp;width=1660\"\u003e\u003c\/figure\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"mosaic__item__content mosaic__item__content--center mosaic__item__content--nolink\"\u003e\n\u003cdiv data-item-content-inner=\"\" data-aos-intersection=\"0\" data-aos-order=\"5\" data-aos-anchor=\"#contentInner--mosaicItem--image_RVP9xY\" data-aos=\"hero\" class=\"mosaic__item__content-inner aos-animate\" id=\"contentInner--mosaicItem--image_RVP9xY\"\u003e\n\u003ch2 data-aos-intersection=\"0\" data-aos-order=\"8\" data-aos-anchor=\"#contentInner--mosaicItem--image_RVP9xY\" data-aos=\"heading\" class=\"mosaic__item__heading h2 aos-animate\"\u003e160mm Mechanical Discs\u003c\/h2\u003e\n\u003cdiv class=\"mosaic__item__text p\"\u003eEquipped with 160×2.0mm rotors, the cable-actuated disc brakes deliver responsive stopping power with minimal upkeep, giving young riders precise control and reliable performance on every trail.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-aos-intersection=\"0.4\" data-aos-watch-anchors=\"\" data-aos-delay=\"0\" data-aos-anchor=\"#mosaicItem--image_4VpL37\" data-aos=\"image-in\" data-item=\"\" class=\"mosaic__item mosaic__item--6 mosaic__item--with-image three-fifty-height original-height-mobile mobile--one-whole shimmer-sequential__item aos-animate\" id=\"mosaicItem--image_4VpL37\"\u003e\n\u003cdiv class=\"mosaic__item__inner\"\u003e\n\u003cdiv style=\"text-align: center;\" class=\"mosaic__item__image image-in image-in--zoom-out\"\u003e\n\u003cfigure class=\"lazy-image background-size-cover\"\u003e\u003cimg class=\"\" srcset=\"\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=180 180w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=360 360w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=540 540w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=720 720w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=900 900w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=1080 1080w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=1296 1296w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=1512 1512w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=1728 1728w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=1950 1950w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=2100 2100w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=2260 2260w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=2450 2450w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=2700 2700w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=3000 3000w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=3350 3350w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?v=1763374575\u0026amp;width=3750 3750w\" sizes=\"(min-width: 1024px) calc(((1440px - 120px) * 0.3333) - 20px), (min-width: 768px) calc(((100vw - 40px) * 0.3333) - 20px), calc(100vw - 40px)\" loading=\"lazy\" height=\"1660\" width=\"3840\" alt=\"S4YoungGroundClearance.jpg\" src=\"https:\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungGroundClearance.jpg?crop=center\u0026amp;height=1660\u0026amp;v=1763374575\u0026amp;width=3840\"\u003e\u003c\/figure\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"mosaic__item__content mosaic__item__content--center mosaic__item__content--nolink\"\u003e\n\u003cdiv data-item-content-inner=\"\" data-aos-intersection=\"0\" data-aos-order=\"6\" data-aos-anchor=\"#contentInner--mosaicItem--image_4VpL37\" data-aos=\"hero\" class=\"mosaic__item__content-inner aos-animate\" id=\"contentInner--mosaicItem--image_4VpL37\"\u003e\n\u003ch2 style=\"text-align: center;\" data-aos-intersection=\"0\" data-aos-order=\"9\" data-aos-anchor=\"#contentInner--mosaicItem--image_4VpL37\" data-aos=\"heading\" class=\"mosaic__item__heading h2 aos-animate\"\u003e18cm Ground Clearance\u003c\/h2\u003e\n\u003cdiv style=\"text-align: center;\" class=\"mosaic__item__text p\"\u003eHigh clearance adapts to varied terrain. Enables smooth riding over\u003c\/div\u003e\n\u003cdiv style=\"text-align: center;\" class=\"mosaic__item__text p\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv style=\"text-align: center;\" class=\"mosaic__item__text p\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv style=\"text-align: center;\" class=\"mosaic__item__text p\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003ch3 style=\"text-align: center;\" class=\"mosaic__item__text p\"\u003eSpecifications\u003c\/h3\u003e\n\u003cdiv style=\"text-align: left;\" class=\"mosaic__item__text p\"\u003e\n\u003cdiv class=\"ai-content-tabs__image-column-aytbzsxzfqxizmgtmraigenblock4ee727bchwekf\"\u003e\n\u003cdiv class=\"ai-content-tabs__size-chart-image-wrapper-aytbzsxzfqxizmgtmraigenblock4ee727bchwekf\"\u003e\u003cimg class=\"ai-content-tabs__size-chart-image-desktop-aytbzsxzfqxizmgtmraigenblock4ee727bchwekf has-mobile-version\" height=\"2000\" width=\"2000\" loading=\"lazy\" alt=\"\" src=\"https:\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungSize.jpg?v=1763022613\u0026amp;width=1000\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"ai-content-tabs__text-column-aytbzsxzfqxizmgtmraigenblock4ee727bchwekf\"\u003e\n\u003cdiv class=\"ai-content-tabs__size-chart-text-wrapper-aytbzsxzfqxizmgtmraigenblock4ee727bchwekf\"\u003e\n\u003ch2 class=\"ai-content-tabs__size-chart-title-aytbzsxzfqxizmgtmraigenblock4ee727bchwekf\"\u003eSize Guide\u003c\/h2\u003e\n\u003cdiv class=\"ai-content-tabs__text-content-aytbzsxzfqxizmgtmraigenblock4ee727bchwekf\"\u003e\n\u003cp\u003eA. Length: 48.4\" or 123cm\u003c\/p\u003e\n\u003cp\u003eB. Wheel Base: 32.7\" or 83cm\u003c\/p\u003e\n\u003cp\u003eC. Height: 22.8\" or 58cm\u003c\/p\u003e\n\u003cp\u003eD. Handlebar Height: 33.5\" or 85cm\u003c\/p\u003e\n\u003cp\u003eE. Rim Diameter: 16\" or 40cm\u003c\/p\u003e\n\u003cp\u003eF. Ground Clearance: 7.09\" or 18cm\u003c\/p\u003e\n\u003cp\u003eG. Reach Distance: 9.4\" or 24cm\u003c\/p\u003e\n\u003cp\u003eH. Top Tube Length: 13.7\" or 35cm\u003c\/p\u003e\n\u003cp\u003eI. Width: 22.8\" or 58cm\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ctable style=\"height: 332.695px;\" width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eBattery\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e36V 10.4Ah\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eRange\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e24 - 28 miles\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eMotor\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e500W\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eTop Speed\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e18 mph\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eSpeed Mode\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e6\/12\/18 mph\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eMax Climbing Capability\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e10°\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eTire\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e16'' * 2.4''\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eIP Rating\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eIPX4\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eCharging Time\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e4-6H\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eWeight\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e66.1 lbs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eMaximum Load\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e176.4 lbs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eRecommended Age\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e8+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eSuitable Height\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e3.93 - 5.25 ft\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eNet Weight\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e57.3 lbs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003ePackage Weight\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e63.9 lbs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003eProduct Size\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e48.4\" * 22.8\" * 33.5\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 19.5703px;\"\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003ePackage Size\u003c\/td\u003e\n\u003ctd style=\"height: 19.5703px;\"\u003e44.3\" * 9.4\"\u003cem\u003e\u003cspan\u003e \u003c\/span\u003e*\u003c\/em\u003e\u003cspan\u003e \u003c\/span\u003e24.4\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3 data-end=\"50\" data-start=\"0\"\u003e Young vs Young+ – Comparison\u003c\/h3\u003e\n\u003cdiv class=\"_tableContainer_1rjym_1\"\u003e\n\u003cdiv class=\"group _tableWrapper_1rjym_13 flex w-fit flex-col-reverse\" tabindex=\"-1\"\u003e\n\u003ctable style=\"width: 100.075%;\" class=\"w-fit min-w-(--thread-content-width)\" data-end=\"1610\" data-start=\"52\"\u003e\n\u003cthead data-end=\"102\" data-start=\"52\"\u003e\n\u003ctr data-end=\"102\" data-start=\"52\"\u003e\n\u003cth style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"60\" data-start=\"52\"\u003eFeature\u003c\/th\u003e\n\u003cth style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"81\" data-start=\"60\"\u003eDiRally δ S4 Young\u003c\/th\u003e\n\u003cth style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"102\" data-start=\"81\"\u003eDiRally δ S4 Young+\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody data-end=\"1610\" data-start=\"156\"\u003e\n\u003ctr data-end=\"289\" data-start=\"156\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"170\" data-start=\"156\"\u003eRider profile\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"223\" data-start=\"170\"\u003eIdeal as a first off-road kids’ electric dirt bike\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"289\" data-start=\"223\"\u003eIdeal for young riders who want upgraded control and performance\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"378\" data-start=\"290\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"309\" data-start=\"290\"\u003eMotor \u0026amp; peak power\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-end=\"334\" data-start=\"309\" data-col-size=\"md\"\u003e500W motor (800W peak)\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-end=\"378\" data-start=\"334\" data-col-size=\"lg\"\u003e500W motor (800W peak) – same strong power\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"535\" data-start=\"379\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"397\" data-start=\"379\"\u003eTop speed \u0026amp; modes\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"456\" data-start=\"397\"\u003eUp to 18.6 mph with 3-speed mode (6.2 \/ 12.4 \/ 18.6 mph)\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"535\" data-start=\"456\"\u003eUp to 18.6 mph with 3-speed mode (6.2 \/ 12.4 \/ 18.6 mph) – same speed options\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"687\" data-start=\"536\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"552\" data-start=\"536\"\u003eBattery \u0026amp; range\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"605\" data-start=\"552\"\u003e36V 10.4Ah battery, approx. 24–28 miles per charge\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-end=\"687\" data-start=\"605\" data-col-size=\"lg\"\u003e36V 10.4Ah battery, approx. 24–28 miles per charge – same long-range performance\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"859\" data-start=\"688\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"699\" data-start=\"688\"\u003eFront fork\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"763\" data-start=\"699\"\u003e16\" upright front fork with suspension for basic off-road use\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"859\" data-start=\"763\"\u003e16\" inverted front fork with dual shocks and 750 lb springs for stronger damping and stability\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"1033\" data-start=\"860\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"867\" data-start=\"860\"\u003eBrakes\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"939\" data-start=\"867\"\u003e160 × 2.0 mm mechanical disc brakes – responsive and easy to maintain\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"1033\" data-start=\"939\"\u003e160 × 2.0 mm hydraulic disc brakes – stronger, more precise stopping with one-finger control\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"1208\" data-start=\"1034\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"1049\" data-start=\"1034\"\u003eOff-road focus\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"1113\" data-start=\"1049\"\u003eGreat for light trails, gravel, dirt paths and moderate hills\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"1208\" data-start=\"1113\"\u003eBetter for more aggressive off-road riding, steeper trails, rougher terrain and higher speeds\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"1393\" data-start=\"1209\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"1227\" data-start=\"1209\"\u003eControl \u0026amp; comfort\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"1294\" data-start=\"1227\"\u003eFull suspension improves comfort and confidence for newer riders\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"1393\" data-start=\"1294\"\u003eUpgraded fork + hydraulic brakes give smoother, more controlled riding for ambitious young riders\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"1610\" data-start=\"1394\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"1416\" data-start=\"1394\"\u003eBest for parents who…\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"1494\" data-start=\"1416\"\u003eWant a solid, value-packed kids’ electric dirt bike with simple maintenance\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"1610\" data-start=\"1494\"\u003eWant a premium kids’ electric off-road bike with pro-style braking and suspension for extra safety and performance\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003carticle class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [\u0026amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"00114ef4-0f07-48ef-a255-5000221d5102\" data-testid=\"conversation-turn-110\" data-scroll-anchor=\"true\" data-turn=\"assistant\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"\u003e\n\u003cdiv class=\"[--thread-content-max-width:40rem] thread-lg:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"flex max-w-full flex-col grow\"\u003e\n\u003cdiv data-message-author-role=\"assistant\" data-message-id=\"1b1dfefe-fbfb-45c9-b11b-284352e49c8d\" dir=\"auto\" class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+\u0026amp;]:mt-1\" data-message-model-slug=\"gpt-5-1-thinking\"\u003e\n\u003cdiv class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"\u003e\n\u003cdiv class=\"markdown prose dark:prose-invert w-full break-words dark markdown-new-styling\"\u003e\n\u003ch2 data-start=\"1612\" data-end=\"1658\"\u003eMain Improvements on the DiRally δ S4 Young+\u003c\/h2\u003e\n\u003cul data-start=\"1660\" data-end=\"2113\" data-is-last-node=\"\" data-is-only-node=\"\"\u003e\n\u003cli data-start=\"1660\" data-end=\"1803\"\u003e\n\u003cp data-start=\"1662\" data-end=\"1803\"\u003eUpgraded 16\" inverted front fork with dual shocks and 750 lb springs for better damping, front-end stability and traction on rough terrain.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1804\" data-end=\"1922\"\u003e\n\u003cp data-start=\"1806\" data-end=\"1922\"\u003eHydraulic 160 mm disc brakes for stronger, smoother stopping power and finer control compared to mechanical discs.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1923\" data-end=\"2113\" data-is-last-node=\"\"\u003e\n\u003cp data-start=\"1925\" data-end=\"2113\" data-is-last-node=\"\"\u003eEnhanced overall control and comfort, making the Young+ the better choice for kids who ride faster, tackle steeper trails, or want a more “pro” off-road feel from their electric dirt bike.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/article\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eManual\u003c\/h3\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0722\/9135\/2747\/files\/Eahora_DiRally_S4_Young_OWNER_S_MANUAL.pdf?v=1762481816\"\u003eOwners manual\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"Red","offer_id":54532580081955,"sku":"CQ0-S4YS0-1RED-1","price":689.0,"currency_code":"USD","in_stock":true},{"title":"Green","offer_id":54532580114723,"sku":"CQ0-S4YS0-1RED-2","price":689.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/2025BFS4YoungRed.png?v=1764293727"},{"product_id":"eahora-dirally-δ-s4-young-kids-electric-dirt-bike-36v-10-4ah-18-mph-dirally-delta-s4-young-plus-red","title":"Eahora DiRally δ S4: Young+ Kids Electric Dirt Bike 36V 10.4Ah 18 mph","description":"\u003ch2 data-end=\"56\" data-start=\"0\"\u003eEahora DiRally δ S4: Young+ Kids Electric Dirt Bike\u003c\/h2\u003e\n\u003cp data-end=\"495\" data-start=\"58\"\u003eThe Eahora DiRally δ S4: Young+ is a youth electric dirt bike designed for growing riders, from around 3'11\" up to 5'3\". With a max load of about 176 lb and a tunable top speed up to 18 mph, it bridges the gap between a beginner bike and a real off-road machine. Full suspension, hydraulic disc brakes, and smart speed modes give young riders the confidence and control they need to progress safely on trails, dirt, or backyard tracks.\u003c\/p\u003e\n\u003cdiv id=\"shopify-section-template--19724770082987__section_slideshow_FaL6zL\" class=\"shopify-section slideshow supports-transparent-header\"\u003e\n\u003cdiv class=\"item item--image_hj9Aam item--top-center text-center original-height original-height-mobile is-selected\" data-slide=\"\"\u003e\n\u003cdiv class=\"slide__image__container\"\u003e\n\u003cdiv class=\"slide__image__inner\"\u003e\u003cpicture id=\"picture-7d8b17ffcc1d3ed455b30d6553f20764\" class=\"lazy-image background-size-cover slide__image\"\u003e\u003csource media=\"(min-width: 768px)\" sizes=\"100vw\" srcset=\"\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungPlusPCBanner4.jpg?v=1762912673\u0026amp;width=180 180w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungPlusPCBanner4.jpg?v=1762912673\u0026amp;width=360 360w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungPlusPCBanner4.jpg?v=1762912673\u0026amp;width=540 540w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungPlusPCBanner4.jpg?v=1762912673\u0026amp;width=720 720w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungPlusPCBanner4.jpg?v=1762912673\u0026amp;width=900 900w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungPlusPCBanner4.jpg?v=1762912673\u0026amp;width=1080 1080w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungPlusPCBanner4.jpg?v=1762912673\u0026amp;width=1296 1296w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungPlusPCBanner4.jpg?v=1762912673\u0026amp;width=1512 1512w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungPlusPCBanner4.jpg?v=1762912673\u0026amp;width=1728 1728w\"\u003e\u003csource media=\"(max-width: 767px)\" sizes=\"100vw\" srcset=\"\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungPlusH5Banner4.jpg?v=1763706251\u0026amp;width=180 180w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungPlusH5Banner4.jpg?v=1763706251\u0026amp;width=360 360w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungPlusH5Banner4.jpg?v=1763706251\u0026amp;width=540 540w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungPlusH5Banner4.jpg?v=1763706251\u0026amp;width=720 720w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungPlusH5Banner4.jpg?v=1763706251\u0026amp;width=900 900w\"\u003e\u003c\/source\u003e\u003c\/picture\u003e\u003c\/div\u003e\n\u003cdiv class=\"slide__image__inner\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv class=\"slide__image__inner\"\u003e\n\u003cdiv class=\"banner seven-fifty-height one-half-height-mobile banner--col\" data-banner=\"\" data-index=\"0\" aria-hidden=\"true\"\u003e\n\u003cdiv class=\"banner__content aos-animate\" id=\"bannerContent--column_6rhywV\" data-aos=\"fade-up\" data-aos-anchor=\"#bannerContent--column_6rhywV\" data-aos-delay=\"150\" data-banner-content=\"\"\u003e\n\u003ch2 id=\"mainHeading--column_6rhywV\" class=\"banner__heading\"\u003eLong-Range Battery\u003c\/h2\u003e\n\u003cdiv class=\"banner__entry\"\u003e\n\u003cp\u003eFueled by a 36V 10.4Ah lithium battery, the S4 delivers 2–3 hours of non-stop riding and up to 28 miles per charge, keeping every young rider’s adventure rolling longer.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"banner seven-fifty-height one-half-height-mobile banner--col\" data-banner=\"\" data-index=\"1\" aria-hidden=\"true\"\u003e\n\u003cdiv class=\"banner__content aos-animate\" id=\"bannerContent--column_pjbkcq\" data-aos=\"fade-up\" data-aos-anchor=\"#bannerContent--column_pjbkcq\" data-aos-delay=\"300\" data-banner-content=\"\"\u003e\n\u003ch2 id=\"mainHeading--column_pjbkcq\" class=\"banner__heading\"\u003e3-Speed Mode\u003c\/h2\u003e\n\u003cdiv class=\"banner__entry\"\u003e\n\u003cp\u003eThree safe ride modes (6.2 \/ 12.4 \/ 18.6 MPH) let young riders adjust their speed as they grow, enjoy smoother control, and gain confidence at every stage of their journey.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"banner seven-fifty-height one-half-height-mobile banner--col is-selected\" data-banner=\"\" data-index=\"2\"\u003e\n\u003cdiv class=\"banner__content aos-animate\" id=\"bannerContent--column_de7pwx\" data-aos=\"fade-up\" data-aos-anchor=\"#bannerContent--column_de7pwx\" data-aos-delay=\"450\" data-banner-content=\"\"\u003e\n\u003ch2 id=\"mainHeading--column_de7pwx\" class=\"banner__heading\"\u003eFull Suspension System\u003c\/h2\u003e\n\u003cdiv class=\"banner__entry\"\u003e\n\u003cp\u003eThe inverted front fork with dual 16-inch shocks and 750lb springs smooths out bumps and improves stability, giving young riders a more comfortable ride and safer control on uneven terrai\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\u003cdiv style=\"text-align: center;\" id=\"mosaicItem--image_wQgPFQ\" class=\"mosaic__item mosaic__item--1 mosaic__item--with-image three-fifty-height original-height-mobile mobile--one-whole shimmer-sequential__item aos-animate\" data-item=\"\" data-aos=\"image-in\" data-aos-anchor=\"#mosaicItem--image_wQgPFQ\" data-aos-delay=\"0\" data-aos-watch-anchors=\"\" data-aos-intersection=\"0.4\"\u003e\n\u003cdiv class=\"mosaic__item__inner\"\u003e\n\u003cdiv class=\"mosaic__item__image image-in image-in--zoom-out\"\u003e\n\u003cfigure class=\"lazy-image background-size-cover\"\u003e\u003cimg src=\"https:\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungMotor.jpg?crop=center\u0026amp;height=830\u0026amp;v=1763431794\u0026amp;width=830\" alt=\"S4YoungMotor.jpg\" width=\"830\" height=\"830\" loading=\"lazy\" sizes=\"(min-width: 1024px) calc(((1440px - 120px) * 0.6666) - 20px), (min-width: 768px) calc(((100vw - 40px) * 0.6666) - 20px), calc(100vw - 40px)\" srcset=\"\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungMotor.jpg?v=1763431794\u0026amp;width=180 180w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungMotor.jpg?v=1763431794\u0026amp;width=360 360w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungMotor.jpg?v=1763431794\u0026amp;width=540 540w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungMotor.jpg?v=1763431794\u0026amp;width=720 720w\" class=\"\"\u003e\u003c\/figure\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"mosaic__item__content mosaic__item__content--center mosaic__item__content--nolink\"\u003e\n\u003cdiv id=\"contentInner--mosaicItem--image_wQgPFQ\" class=\"mosaic__item__content-inner aos-animate\" data-aos=\"hero\" data-aos-anchor=\"#contentInner--mosaicItem--image_wQgPFQ\" data-aos-order=\"1\" data-aos-intersection=\"0\" data-item-content-inner=\"\"\u003e\n\u003ch2 class=\"mosaic__item__heading h2 aos-animate\" data-aos=\"heading\" data-aos-anchor=\"#contentInner--mosaicItem--image_wQgPFQ\" data-aos-order=\"4\" data-aos-intersection=\"0\"\u003e800W Brushless Motor\u003c\/h2\u003e\n\u003cdiv class=\"mosaic__item__text p\"\u003eWith 800W peak output, the brushless motor powers through climbs, rocks, and rugged trails effortlessly. Its efficient design delivers strong acceleration and steady control, while the quiet, low-maintenance build ensures durable, consistent performance.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"text-align: center;\" id=\"mosaicItem--image_meEdhk\" class=\"mosaic__item mosaic__item--2 mosaic__item--with-image three-fifty-height original-height-mobile mobile--one-whole shimmer-sequential__item aos-animate\" data-item=\"\" data-aos=\"image-in\" data-aos-anchor=\"#mosaicItem--image_meEdhk\" data-aos-delay=\"0\" data-aos-watch-anchors=\"\" data-aos-intersection=\"0.4\"\u003e\n\u003cdiv class=\"mosaic__item__inner\"\u003e\n\u003cdiv class=\"mosaic__item__image image-in image-in--zoom-out\"\u003e\n\u003cfigure class=\"lazy-image background-size-cover\"\u003e\u003cimg src=\"https:\/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_Fork.jpg?crop=center\u0026amp;height=830\u0026amp;v=1763431483\u0026amp;width=1920\" alt=\"S4Young_Fork.jpg\" width=\"1920\" height=\"830\" loading=\"lazy\" sizes=\"(min-width: 1024px) calc(((1440px - 120px) * 0.3333) - 20px), (min-width: 768px) calc(((100vw - 40px) * 0.3333) - 20px), calc(100vw - 40px)\" srcset=\"\/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_Fork.jpg?v=1763431483\u0026amp;width=180 180w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_Fork.jpg?v=1763431483\u0026amp;width=360 360w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_Fork.jpg?v=1763431483\u0026amp;width=540 540w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_Fork.jpg?v=1763431483\u0026amp;width=720 720w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_Fork.jpg?v=1763431483\u0026amp;width=900 900w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_Fork.jpg?v=1763431483\u0026amp;width=1080 1080w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_Fork.jpg?v=1763431483\u0026amp;width=1296 1296w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_Fork.jpg?v=1763431483\u0026amp;width=1512 1512w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_Fork.jpg?v=1763431483\u0026amp;width=1728 1728w\" class=\"\"\u003e\u003c\/figure\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"mosaic__item__content mosaic__item__content--center mosaic__item__content--nolink\"\u003e\n\u003cdiv id=\"contentInner--mosaicItem--image_meEdhk\" class=\"mosaic__item__content-inner aos-animate\" data-aos=\"hero\" data-aos-anchor=\"#contentInner--mosaicItem--image_meEdhk\" data-aos-order=\"2\" data-aos-intersection=\"0\" data-item-content-inner=\"\"\u003e\n\u003ch2 class=\"mosaic__item__heading h2 aos-animate\" data-aos=\"heading\" data-aos-anchor=\"#contentInner--mosaicItem--image_meEdhk\" data-aos-order=\"5\" data-aos-intersection=\"0\"\u003e16\" Inverted Front Fork\u003c\/h2\u003e\n\u003cdiv class=\"mosaic__item__text p\"\u003eInverted front fork with dual 16-inch shocks provides precise damping and rigid support for enhanced stability and traction.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"text-align: center;\" id=\"mosaicItem--image_a3tKPK\" class=\"mosaic__item mosaic__item--3 mosaic__item--with-image three-fifty-height original-height-mobile mobile--one-whole shimmer-sequential__item aos-animate\" data-item=\"\" data-aos=\"image-in\" data-aos-anchor=\"#mosaicItem--image_a3tKPK\" data-aos-delay=\"0\" data-aos-watch-anchors=\"\" data-aos-intersection=\"0.4\"\u003e\n\u003cdiv class=\"mosaic__item__inner\"\u003e\n\u003cdiv class=\"mosaic__item__image image-in image-in--zoom-out\"\u003e\n\u003cfigure class=\"lazy-image background-size-cover\"\u003e\u003cimg src=\"https:\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?crop=center\u0026amp;height=1660\u0026amp;v=1763374575\u0026amp;width=3840\" alt=\"S4YoungDisplay.jpg\" width=\"3840\" height=\"1660\" loading=\"lazy\" sizes=\"(min-width: 1024px) calc(((1440px - 120px) * 0.3333) - 20px), (min-width: 768px) calc(((100vw - 40px) * 0.3333) - 20px), calc(100vw - 40px)\" srcset=\"\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=180 180w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=360 360w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=540 540w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=720 720w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=900 900w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=1080 1080w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=1296 1296w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=1512 1512w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=1728 1728w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=1950 1950w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=2100 2100w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=2260 2260w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=2450 2450w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=2700 2700w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=3000 3000w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=3350 3350w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungDisplay.jpg?v=1763374575\u0026amp;width=3750 3750w\" class=\"\"\u003e\u003c\/figure\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"mosaic__item__content mosaic__item__content--center mosaic__item__content--nolink\"\u003e\n\u003cdiv id=\"contentInner--mosaicItem--image_a3tKPK\" class=\"mosaic__item__content-inner aos-animate\" data-aos=\"hero\" data-aos-anchor=\"#contentInner--mosaicItem--image_a3tKPK\" data-aos-order=\"3\" data-aos-intersection=\"0\" data-item-content-inner=\"\"\u003e\n\u003ch2 class=\"mosaic__item__heading h2 aos-animate\" data-aos=\"heading\" data-aos-anchor=\"#contentInner--mosaicItem--image_a3tKPK\" data-aos-order=\"6\" data-aos-intersection=\"0\"\u003eFull-Color Display\u003c\/h2\u003e\n\u003cdiv class=\"mosaic__item__text p\"\u003eSpeed, battery, and distance displayed clearly and accurately.Simple and intuitive operation for precise control.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"text-align: center;\" id=\"mosaicItem--image_QX6afp\" class=\"mosaic__item mosaic__item--4 mosaic__item--with-image three-fifty-height original-height-mobile mobile--one-whole shimmer-sequential__item aos-animate\" data-item=\"\" data-aos=\"image-in\" data-aos-anchor=\"#mosaicItem--image_QX6afp\" data-aos-delay=\"0\" data-aos-watch-anchors=\"\" data-aos-intersection=\"0.4\"\u003e\n\u003cdiv class=\"mosaic__item__inner\"\u003e\n\u003cdiv class=\"mosaic__item__image image-in image-in--zoom-out\"\u003e\n\u003cfigure class=\"lazy-image background-size-cover\"\u003e\u003cimg src=\"https:\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?crop=center\u0026amp;height=1660\u0026amp;v=1763374575\u0026amp;width=3840\" alt=\"S4YoungWiring.jpg\" width=\"3840\" height=\"1660\" loading=\"lazy\" sizes=\"(min-width: 1024px) calc(((1440px - 120px) * 0.3333) - 20px), (min-width: 768px) calc(((100vw - 40px) * 0.3333) - 20px), calc(100vw - 40px)\" srcset=\"\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=180 180w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=360 360w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=540 540w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=720 720w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=900 900w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=1080 1080w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=1296 1296w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=1512 1512w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=1728 1728w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=1950 1950w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=2100 2100w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=2260 2260w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=2450 2450w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=2700 2700w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=3000 3000w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=3350 3350w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungWiring.jpg?v=1763374575\u0026amp;width=3750 3750w\" class=\"\"\u003e\u003c\/figure\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"mosaic__item__content mosaic__item__content--center mosaic__item__content--nolink\"\u003e\n\u003cdiv id=\"contentInner--mosaicItem--image_QX6afp\" class=\"mosaic__item__content-inner aos-animate\" data-aos=\"hero\" data-aos-anchor=\"#contentInner--mosaicItem--image_QX6afp\" data-aos-order=\"4\" data-aos-intersection=\"0\" data-item-content-inner=\"\"\u003e\n\u003ch2 class=\"mosaic__item__heading h2 aos-animate\" data-aos=\"heading\" data-aos-anchor=\"#contentInner--mosaicItem--image_QX6afp\" data-aos-order=\"7\" data-aos-intersection=\"0\"\u003eWaterproof Wiring\u003c\/h2\u003e\n\u003cdiv class=\"mosaic__item__text p\"\u003eSealed wiring resists rain, splashes, and wear, ensuring durable, reliable performance over time.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv style=\"text-align: center;\" id=\"mosaicItem--image_RVP9xY\" class=\"mosaic__item mosaic__item--5 mosaic__item--with-image three-fifty-height original-height-mobile mobile--one-whole shimmer-sequential__item aos-animate\" data-item=\"\" data-aos=\"image-in\" data-aos-anchor=\"#mosaicItem--image_RVP9xY\" data-aos-delay=\"0\" data-aos-watch-anchors=\"\" data-aos-intersection=\"0.4\"\u003e\n\u003cdiv class=\"mosaic__item__inner\"\u003e\n\u003cdiv class=\"mosaic__item__image image-in image-in--zoom-out\"\u003e\n\u003cfigure class=\"lazy-image background-size-cover\"\u003e\u003cimg src=\"https:\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?crop=center\u0026amp;height=1660\u0026amp;v=1763374574\u0026amp;width=1660\" alt=\"S4YoungBrakes.jpg\" width=\"1660\" height=\"1660\" loading=\"lazy\" sizes=\"(min-width: 1024px) calc(((1440px - 120px) * 0.6666) - 20px), (min-width: 768px) calc(((100vw - 40px) * 0.6666) - 20px), calc(100vw - 40px)\" srcset=\"\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=180 180w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=360 360w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=540 540w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=720 720w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=900 900w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=1080 1080w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=1296 1296w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungBrakes.jpg?v=1763374574\u0026amp;width=1512 1512w\" class=\"\"\u003e\u003c\/figure\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"mosaic__item__content mosaic__item__content--center mosaic__item__content--nolink\"\u003e\n\u003cdiv id=\"contentInner--mosaicItem--image_RVP9xY\" class=\"mosaic__item__content-inner aos-animate\" data-aos=\"hero\" data-aos-anchor=\"#contentInner--mosaicItem--image_RVP9xY\" data-aos-order=\"5\" data-aos-intersection=\"0\" data-item-content-inner=\"\"\u003e\n\u003ch2 class=\"mosaic__item__heading h2 aos-animate\" data-aos=\"heading\" data-aos-anchor=\"#contentInner--mosaicItem--image_RVP9xY\" data-aos-order=\"8\" data-aos-intersection=\"0\"\u003ePro Hydraulic 160mm Discs\u003c\/h2\u003e\n\u003cdiv class=\"mosaic__item__text p\"\u003e160×2.0mm hydraulic discs deliver smooth control with professional precision, providing young riders reliable and consistent stopping power across any terrain and challenging off-road conditions.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv id=\"mosaicItem--image_4VpL37\" class=\"mosaic__item mosaic__item--6 mosaic__item--with-image three-fifty-height original-height-mobile mobile--one-whole shimmer-sequential__item aos-animate\" data-item=\"\" data-aos=\"image-in\" data-aos-anchor=\"#mosaicItem--image_4VpL37\" data-aos-delay=\"0\" data-aos-watch-anchors=\"\" data-aos-intersection=\"0.4\"\u003e\n\u003cdiv class=\"mosaic__item__inner\"\u003e\n\u003cdiv style=\"text-align: center;\" class=\"mosaic__item__image image-in image-in--zoom-out\"\u003e\n\u003cfigure class=\"lazy-image background-size-cover\"\u003e\u003cimg src=\"https:\/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_GroundClearance.jpg?crop=center\u0026amp;height=830\u0026amp;v=1763431482\u0026amp;width=1920\" alt=\"S4Young_GroundClearance.jpg\" width=\"1920\" height=\"830\" loading=\"lazy\" sizes=\"(min-width: 1024px) calc(((1440px - 120px) * 0.3333) - 20px), (min-width: 768px) calc(((100vw - 40px) * 0.3333) - 20px), calc(100vw - 40px)\" srcset=\"\/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_GroundClearance.jpg?v=1763431482\u0026amp;width=180 180w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_GroundClearance.jpg?v=1763431482\u0026amp;width=360 360w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_GroundClearance.jpg?v=1763431482\u0026amp;width=540 540w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_GroundClearance.jpg?v=1763431482\u0026amp;width=720 720w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_GroundClearance.jpg?v=1763431482\u0026amp;width=900 900w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_GroundClearance.jpg?v=1763431482\u0026amp;width=1080 1080w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_GroundClearance.jpg?v=1763431482\u0026amp;width=1296 1296w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_GroundClearance.jpg?v=1763431482\u0026amp;width=1512 1512w, \/\/eahoradirally.com\/cdn\/shop\/files\/S4Young_GroundClearance.jpg?v=1763431482\u0026amp;width=1728 1728w\" class=\"\"\u003e\u003c\/figure\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"mosaic__item__content mosaic__item__content--center mosaic__item__content--nolink\"\u003e\n\u003cdiv id=\"contentInner--mosaicItem--image_4VpL37\" class=\"mosaic__item__content-inner aos-animate\" data-aos=\"hero\" data-aos-anchor=\"#contentInner--mosaicItem--image_4VpL37\" data-aos-order=\"6\" data-aos-intersection=\"0\" data-item-content-inner=\"\"\u003e\n\u003ch2 style=\"text-align: center;\" class=\"mosaic__item__heading h2 aos-animate\" data-aos=\"heading\" data-aos-anchor=\"#contentInner--mosaicItem--image_4VpL37\" data-aos-order=\"9\" data-aos-intersection=\"0\"\u003e18cm Ground Clearance\u003c\/h2\u003e\n\u003cdiv style=\"text-align: center;\" class=\"mosaic__item__text p\"\u003eHigh clearance adapts to varied terrain. Enables smooth riding over rocks, roots, and uneven surface\u003c\/div\u003e\n\u003cdiv style=\"text-align: center;\" class=\"mosaic__item__text p\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv class=\"mosaic__item__text p\"\u003e\n\u003cp data-end=\"495\" data-start=\"58\"\u003e \u003c\/p\u003e\n\u003ch3 data-end=\"526\" data-start=\"502\"\u003e\u003cstrong data-end=\"524\" data-start=\"506\"\u003eKey Highlights\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul data-end=\"1088\" data-start=\"528\"\u003e\n\u003cli data-end=\"604\" data-start=\"528\"\u003e\n\u003cp data-end=\"604\" data-start=\"530\"\u003eDesigned for kids and teens around 8 and up, height range 3.93 – 5.25 ft\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"638\" data-start=\"605\"\u003e\n\u003cp data-end=\"638\" data-start=\"607\"\u003eMax rider load up to 176.4 lb\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"695\" data-start=\"639\"\u003e\n\u003cp data-end=\"695\" data-start=\"641\"\u003eUp to 18 mph top speed with 3 selectable speed modes\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"771\" data-start=\"696\"\u003e\n\u003cp data-end=\"771\" data-start=\"698\"\u003e36V 10.4Ah lithium battery for up to 24 – 28 miles of riding per charge\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"862\" data-start=\"772\"\u003e\n\u003cp data-end=\"862\" data-start=\"774\"\u003eFull suspension with inverted front fork and rear shock for better comfort and control\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"952\" data-start=\"863\"\u003e\n\u003cp data-end=\"952\" data-start=\"865\"\u003eHydraulic disc brakes with 160 × 2.0 mm rotors for strong, predictable stopping power\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1036\" data-start=\"953\"\u003e\n\u003cp data-end=\"1036\" data-start=\"955\"\u003e16 x 2.4 inch tires and 7.09 inch ground clearance for real off road capability\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"1088\" data-start=\"1037\"\u003e\n\u003cp data-end=\"1088\" data-start=\"1039\"\u003eLightweight chassis at about 57.3 lb net weight\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"mosaic__item__text p\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003ch3 class=\"mosaic__item__text p\"\u003eSpecifications \u003c\/h3\u003e\n\u003cdiv class=\"ai-content-tabs__image-column-azhveseztb0lqu3rhcaigenblock4ee727bchwekf\"\u003e\n\u003cdiv class=\"ai-content-tabs__size-chart-image-wrapper-azhveseztb0lqu3rhcaigenblock4ee727bchwekf\"\u003e\u003cimg src=\"https:\/\/eahoradirally.com\/cdn\/shop\/files\/S4YoungPlusSize.jpg?v=1763022618\u0026amp;width=1000\" alt=\"\" loading=\"lazy\" width=\"2000\" height=\"2000\" class=\"ai-content-tabs__size-chart-image-desktop-azhveseztb0lqu3rhcaigenblock4ee727bchwekf has-mobile-version\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"ai-content-tabs__text-column-azhveseztb0lqu3rhcaigenblock4ee727bchwekf\"\u003e\n\u003cdiv class=\"ai-content-tabs__size-chart-text-wrapper-azhveseztb0lqu3rhcaigenblock4ee727bchwekf\"\u003e\n\u003ch2 class=\"ai-content-tabs__size-chart-title-azhveseztb0lqu3rhcaigenblock4ee727bchwekf\"\u003eSize Guide\u003c\/h2\u003e\n\u003cdiv class=\"ai-content-tabs__text-content-azhveseztb0lqu3rhcaigenblock4ee727bchwekf\"\u003e\n\u003cp\u003eA. Length: 48.4\" or 123cm\u003c\/p\u003e\n\u003cp\u003eB. Wheel Base: 32.7\" or 83cm\u003c\/p\u003e\n\u003cp\u003eC. Height: 22.8\" or 58cm\u003c\/p\u003e\n\u003cp\u003eD. Handlebar Height: 33.5\" or 85cm\u003c\/p\u003e\n\u003cp\u003eE. Rim Diameter: 16\" or 40cm\u003c\/p\u003e\n\u003cp\u003eF. Ground Clearance: 7.09\" or 18cm\u003c\/p\u003e\n\u003cp\u003eG. Reach Distance: 9.4\" or 24cm\u003c\/p\u003e\n\u003cp\u003eH. Top Tube Length: 13.7\" or 35cm\u003c\/p\u003e\n\u003cp\u003eI. Width: 22.8\" or 58cm\u003c\/p\u003e\n\u003ctable width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eBattery\u003c\/td\u003e\n\u003ctd\u003e36V 10.4Ah\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRange\u003c\/td\u003e\n\u003ctd\u003e24 - 28 miles\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMotor\u003c\/td\u003e\n\u003ctd\u003e500W\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTop Speed\u003c\/td\u003e\n\u003ctd\u003e18 mph\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpeed Mode\u003c\/td\u003e\n\u003ctd\u003e6\/12\/18 mph\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMax Climbing Capability\u003c\/td\u003e\n\u003ctd\u003e10°\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTire\u003c\/td\u003e\n\u003ctd\u003e16'' * 2.4''\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIP Rating\u003c\/td\u003e\n\u003ctd\u003eIPX4\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCharging Time\u003c\/td\u003e\n\u003ctd\u003e4-6H\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWeight\u003c\/td\u003e\n\u003ctd\u003e66.1 lbs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMaximum Load\u003c\/td\u003e\n\u003ctd\u003e176.4 lbs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRecommended Age\u003c\/td\u003e\n\u003ctd\u003e8+\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSuitable Height\u003c\/td\u003e\n\u003ctd\u003e3.93 - 5.25 ft\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNet Weight\u003c\/td\u003e\n\u003ctd\u003e57.3 lbs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePackage Weight\u003c\/td\u003e\n\u003ctd\u003e63.9 lbs\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eProduct Size\u003c\/td\u003e\n\u003ctd\u003e48.4\" * 22.8\" * 33.5\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePackage Size\u003c\/td\u003e\n\u003ctd\u003e44.3\" * 9.4\"\u003cem\u003e\u003cspan\u003e \u003c\/span\u003e*\u003c\/em\u003e\u003cspan\u003e \u003c\/span\u003e24.4\"\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3 data-end=\"50\" data-start=\"0\"\u003e Young vs Young+ – Comparison\u003c\/h3\u003e\n\u003cdiv class=\"_tableContainer_1rjym_1\"\u003e\n\u003cdiv class=\"group _tableWrapper_1rjym_13 flex w-fit flex-col-reverse\" tabindex=\"-1\"\u003e\n\u003ctable style=\"width: 100.075%;\" class=\"w-fit min-w-(--thread-content-width)\" data-end=\"1610\" data-start=\"52\"\u003e\n\u003cthead data-end=\"102\" data-start=\"52\"\u003e\n\u003ctr data-end=\"102\" data-start=\"52\"\u003e\n\u003cth style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"60\" data-start=\"52\"\u003eFeature\u003c\/th\u003e\n\u003cth style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"81\" data-start=\"60\"\u003eDiRally δ S4 Young\u003c\/th\u003e\n\u003cth style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"102\" data-start=\"81\"\u003eDiRally δ S4 Young+\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody data-end=\"1610\" data-start=\"156\"\u003e\n\u003ctr data-end=\"289\" data-start=\"156\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"170\" data-start=\"156\"\u003eRider profile\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"223\" data-start=\"170\"\u003eIdeal as a first off-road kids’ electric dirt bike\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"289\" data-start=\"223\"\u003eIdeal for young riders who want upgraded control and performance\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"378\" data-start=\"290\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"309\" data-start=\"290\"\u003eMotor \u0026amp; peak power\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-end=\"334\" data-start=\"309\" data-col-size=\"md\"\u003e500W motor (800W peak)\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-end=\"378\" data-start=\"334\" data-col-size=\"lg\"\u003e500W motor (800W peak) – same strong power\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"535\" data-start=\"379\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"397\" data-start=\"379\"\u003eTop speed \u0026amp; modes\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"456\" data-start=\"397\"\u003eUp to 18.6 mph with 3-speed mode (6.2 \/ 12.4 \/ 18.6 mph)\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"535\" data-start=\"456\"\u003eUp to 18.6 mph with 3-speed mode (6.2 \/ 12.4 \/ 18.6 mph) – same speed options\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"687\" data-start=\"536\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"552\" data-start=\"536\"\u003eBattery \u0026amp; range\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"605\" data-start=\"552\"\u003e36V 10.4Ah battery, approx. 24–28 miles per charge\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-end=\"687\" data-start=\"605\" data-col-size=\"lg\"\u003e36V 10.4Ah battery, approx. 24–28 miles per charge – same long-range performance\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"859\" data-start=\"688\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"699\" data-start=\"688\"\u003eFront fork\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"763\" data-start=\"699\"\u003e16\" upright front fork with suspension for basic off-road use\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"859\" data-start=\"763\"\u003e16\" inverted front fork with dual shocks and 750 lb springs for stronger damping and stability\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"1033\" data-start=\"860\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"867\" data-start=\"860\"\u003eBrakes\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"939\" data-start=\"867\"\u003e160 × 2.0 mm mechanical disc brakes – responsive and easy to maintain\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"1033\" data-start=\"939\"\u003e160 × 2.0 mm hydraulic disc brakes – stronger, more precise stopping with one-finger control\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"1208\" data-start=\"1034\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"1049\" data-start=\"1034\"\u003eOff-road focus\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"1113\" data-start=\"1049\"\u003eGreat for light trails, gravel, dirt paths and moderate hills\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"1208\" data-start=\"1113\"\u003eBetter for more aggressive off-road riding, steeper trails, rougher terrain and higher speeds\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"1393\" data-start=\"1209\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"1227\" data-start=\"1209\"\u003eControl \u0026amp; comfort\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"1294\" data-start=\"1227\"\u003eFull suspension improves comfort and confidence for newer riders\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"1393\" data-start=\"1294\"\u003eUpgraded fork + hydraulic brakes give smoother, more controlled riding for ambitious young riders\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-end=\"1610\" data-start=\"1394\"\u003e\n\u003ctd style=\"width: 13.0829%;\" data-col-size=\"sm\" data-end=\"1416\" data-start=\"1394\"\u003eBest for parents who…\u003c\/td\u003e\n\u003ctd style=\"width: 35.4891%;\" data-col-size=\"md\" data-end=\"1494\" data-start=\"1416\"\u003eWant a solid, value-packed kids’ electric dirt bike with simple maintenance\u003c\/td\u003e\n\u003ctd style=\"width: 51.1284%;\" data-col-size=\"lg\" data-end=\"1610\" data-start=\"1494\"\u003eWant a premium kids’ electric off-road bike with pro-style braking and suspension for extra safety and performance\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003carticle class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [\u0026amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"00114ef4-0f07-48ef-a255-5000221d5102\" data-testid=\"conversation-turn-110\" data-scroll-anchor=\"true\" data-turn=\"assistant\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"\u003e\n\u003cdiv class=\"[--thread-content-max-width:40rem] thread-lg:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"flex max-w-full flex-col grow\"\u003e\n\u003cdiv data-message-author-role=\"assistant\" data-message-id=\"1b1dfefe-fbfb-45c9-b11b-284352e49c8d\" dir=\"auto\" class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+\u0026amp;]:mt-1\" data-message-model-slug=\"gpt-5-1-thinking\"\u003e\n\u003cdiv class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"\u003e\n\u003cdiv class=\"markdown prose dark:prose-invert w-full break-words dark markdown-new-styling\"\u003e\n\u003ch2 data-start=\"1612\" data-end=\"1658\"\u003eMain Improvements on the DiRally δ S4 Young+\u003c\/h2\u003e\n\u003cul data-start=\"1660\" data-end=\"2113\" data-is-last-node=\"\" data-is-only-node=\"\"\u003e\n\u003cli data-start=\"1660\" data-end=\"1803\"\u003e\n\u003cp data-start=\"1662\" data-end=\"1803\"\u003eUpgraded 16\" inverted front fork with dual shocks and 750 lb springs for better damping, front-end stability and traction on rough terrain.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1804\" data-end=\"1922\"\u003e\n\u003cp data-start=\"1806\" data-end=\"1922\"\u003eHydraulic 160 mm disc brakes for stronger, smoother stopping power and finer control compared to mechanical discs.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1923\" data-end=\"2113\" data-is-last-node=\"\"\u003e\n\u003cp data-start=\"1925\" data-end=\"2113\" data-is-last-node=\"\"\u003eEnhanced overall control and comfort, making the Young+ the better choice for kids who ride faster, tackle steeper trails, or want a more “pro” off-road feel from their electric dirt bike.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"z-0 flex min-h-[46px] justify-start\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv class=\"mt-3 w-full empty:hidden\"\u003e\n\u003cdiv class=\"text-center\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/article\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eReturn Policy \u003c\/h3\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"0\" data-end=\"49\"\u003eAuthorized Eahora Dealer Notice (OffGrid Lux)\u003c\/strong\u003e\u003cbr data-start=\"49\" data-end=\"52\"\u003eOffGrid Lux is an Authorized Eahora Dealer. For all Eahora e-bikes and Eahora-branded items purchased through OffGrid Lux, we adhere to and follow Eahora’s official Return, Refund, and Warranty Policy. The bullet summary below is provided for convenience only. The full policy text that follows is included exactly as provided by Eahora and governs in case of any conflict.\u003c\/p\u003e\n\u003cp data-start=\"427\" data-end=\"465\"\u003e\u003cstrong data-start=\"427\" data-end=\"463\"\u003eQuick Summary (Convenience Only)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-start=\"466\" data-end=\"1741\"\u003e\n\u003cli data-start=\"466\" data-end=\"570\"\u003e\n\u003cp data-start=\"468\" data-end=\"570\"\u003e\u003cstrong data-start=\"468\" data-end=\"486\"\u003eReturn window:\u003c\/strong\u003e Requests must be made within \u003cstrong data-start=\"516\" data-end=\"539\"\u003e15 days of delivery\u003c\/strong\u003e (based on the request date).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"571\" data-end=\"685\"\u003e\n\u003cp data-start=\"573\" data-end=\"685\"\u003e\u003cstrong data-start=\"573\" data-end=\"600\"\u003eAuthorization required:\u003c\/strong\u003e All returns or replacements must be \u003cstrong data-start=\"637\" data-end=\"682\"\u003eauthorized in advance by Eahora via email\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"686\" data-end=\"863\"\u003e\n\u003cp data-start=\"688\" data-end=\"863\"\u003e\u003cstrong data-start=\"688\" data-end=\"714\"\u003eRepair-first approach:\u003c\/strong\u003e Eahora prioritizes \u003cstrong data-start=\"734\" data-end=\"747\"\u003erepairing\u003c\/strong\u003e the e-bike when possible. If the bike is deemed \u003cstrong data-start=\"796\" data-end=\"812\"\u003eunrepairable\u003c\/strong\u003e, Eahora may approve a \u003cstrong data-start=\"835\" data-end=\"860\" data-is-only-node=\"\"\u003ereplacement or return\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"864\" data-end=\"967\"\u003e\n\u003cp data-start=\"866\" data-end=\"967\"\u003e\u003cstrong data-start=\"866\" data-end=\"888\"\u003eEvidence required:\u003c\/strong\u003e \u003cstrong data-start=\"889\" data-end=\"906\"\u003ePhotos\/videos\u003c\/strong\u003e may be required to support return or replacement requests.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"968\" data-end=\"1172\"\u003e\n\u003cp data-start=\"970\" data-end=\"1172\"\u003e\u003cstrong data-start=\"970\" data-end=\"1002\"\u003eShipping and fees may apply:\u003c\/strong\u003e If the return is for customer reasons, the customer may be responsible for \u003cstrong data-start=\"1078\" data-end=\"1096\"\u003eshipping costs\u003c\/strong\u003e and applicable \u003cstrong data-start=\"1112\" data-end=\"1120\"\u003efees\u003c\/strong\u003e (including depreciation\/restocking where stated).\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1173\" data-end=\"1356\"\u003e\n\u003cp data-start=\"1175\" data-end=\"1356\"\u003e\u003cstrong data-start=\"1175\" data-end=\"1202\"\u003ePackaging requirements:\u003c\/strong\u003e Returns must include \u003cstrong data-start=\"1224\" data-end=\"1246\"\u003eoriginal packaging\u003c\/strong\u003e, sealed box, no missing parts\/accessories, and may require photos of the package and items before shipping.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1357\" data-end=\"1508\"\u003e\n\u003cp data-start=\"1359\" data-end=\"1508\"\u003e\u003cstrong data-start=\"1359\" data-end=\"1396\"\u003eNo “free returns without reason”:\u003c\/strong\u003e “Don’t like it,” “don’t want it anymore,” or carrier-delayed delivery are \u003cstrong data-start=\"1471\" data-end=\"1492\"\u003enot valid reasons\u003c\/strong\u003e for a return.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1509\" data-end=\"1614\"\u003e\n\u003cp data-start=\"1511\" data-end=\"1614\"\u003e\u003cstrong data-start=\"1511\" data-end=\"1529\"\u003eRefund timing:\u003c\/strong\u003e Refunds are issued \u003cstrong data-start=\"1549\" data-end=\"1563\"\u003eonly after\u003c\/strong\u003e the returned item is \u003cstrong data-start=\"1585\" data-end=\"1611\"\u003ereceived and inspected\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1615\" data-end=\"1741\"\u003e\n\u003cp data-start=\"1617\" data-end=\"1741\"\u003e\u003cstrong data-start=\"1617\" data-end=\"1642\"\u003eNon-returnable items:\u003c\/strong\u003e Includes \u003cstrong data-start=\"1652\" data-end=\"1665\"\u003ebatteries\u003c\/strong\u003e, \u003cstrong data-start=\"1667\" data-end=\"1685\"\u003especial orders\u003c\/strong\u003e, \u003cstrong data-start=\"1687\" data-end=\"1701\" data-is-only-node=\"\"\u003esale items\u003c\/strong\u003e, \u003cstrong data-start=\"1703\" data-end=\"1717\"\u003egift cards\u003c\/strong\u003e, and \u003cstrong data-start=\"1723\" data-end=\"1740\"\u003egifted orders\u003c\/strong\u003e.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"standard__heading heading-size-8 aos-init aos-animate\" data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"2\"\u003eRETURN POLICY\u003c\/h2\u003e\n\u003cdiv data-aos=\"hero\" data-aos-anchor=\"[data-section-id='template--16933866012914__main']\" data-aos-order=\"3\" class=\"aos-init aos-animate\"\u003e\n\u003cdiv class=\"rte body-size-5\"\u003e\n\u003cp\u003e\u003cstrong\u003eRETURN\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote: （Eahora is dedicated to maintaining a high standard of professionalism when addressing all bike-related issues. Our priority is to repair vehicles whenever possible. If an e-bike is deemed unrepairable, we will approve its replacement or return, and customers do not need to bear any costs. If a customer chooses not to cooperate in the repair process, a 30% depreciation fee will be applied, and the customer will also be responsible for the round-trip freight costs. Eahora will not provide a return shipping label, and customers have to arrange for self-return or organize their own return shipment.）\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. No e-bike returns or e-bike replacements after 15 days of receiving.\u003c\/p\u003e\n\u003cp\u003e2. Any e-bike returns or replacements should be authorized by Eahora in advance via emails.\u003c\/p\u003e\n\u003cp\u003e3. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.\u003c\/p\u003e\n\u003cp\u003e4. Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.\u003c\/p\u003e\n\u003cp\u003e5. The customer should return the original package with the returned label provided by Eahora. Or Eahora will NOT be responsible for any missing items or damages during the shipment.\u003c\/p\u003e\n\u003cp\u003e6. The customers can return the items by themselves or get a return label via emails from Eahora after being authorized.\u003c\/p\u003e\n\u003cp\u003e7. Returned items must keep the original packaging.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe box must be sealed.\u003c\/li\u003e\n\u003cli\u003eThe e-bike and its outer packaging must NOT be damaged.\u003c\/li\u003e\n\u003cli\u003eAccessories and parts should NOT be missing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e8. Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.\u003c\/p\u003e\n\u003cp\u003e9. Please provide Eahora with photos of the original package before shipment. Eahora will have to check the status of the original package.\u003c\/p\u003e\n\u003cp\u003e10. The customer should ship the returned item within 48 hours after Eahora provide a return label. Or the return will be deemed as canceled by the customer.\u003c\/p\u003e\n\u003cp\u003e11. While returning the e-bike, the customers should ship it to the nearest FedEx\/UPS store and paste the printed return label on the carton.\u003c\/p\u003e\n\u003cp\u003e12. Please select the signature service when sending back to prevent the returned e-bike from being lost. Eahora will send pictures or videos to the customers when signing the returned items.\u003c\/p\u003e\n\u003cp\u003e13. No free return without reason is supported. “Don’t like it”, “Don’t want it anymore” or any delayed delivery caused by the carrier can NOT be deemed as a valid reason for a return.\u003c\/p\u003e\n\u003cp\u003eIf the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.\u003c\/p\u003e\n\u003cp\u003eIf due to our reasons, the goods received are damaged unrepairably or not correct, and the consumer is not required to bear the shipping fee for this reason.\u003c\/p\u003e\n\u003cp\u003eRETURN ADRESS:\u003cbr\u003eFinn Y.\u003cbr\u003e(786) 440-6387\u003cbr\u003e54 Lockhart Road\u003cbr\u003e16F Unit 04-05\u003cbr\u003eWan Chai, Hong Kong SAR.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eOr you can contact us to return the item(s) to our warehouse in California.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eReturns will be accepted if requested within 15 days of receiving. It's the date you request, not the date the returned item(s) are to be received.\u003c\/i\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eREFUNDS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e1. Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.\u003c\/p\u003e\n\u003cp\u003e2. If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.\u003c\/p\u003e\n\u003cp\u003e3. Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.\u003c\/p\u003e\n\u003cp\u003e4. If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.\u003c\/p\u003e\n\u003cp\u003e5. Please understand that customers should subject to Restocking Fee.\u003c\/p\u003e\n\u003cp\u003e6. Refunds will not be issued to customers before the returned items are confirmed received and inspected.\u003c\/p\u003e\n\u003cp\u003e7. After we confirm receipt of your returned items, we will send an email notification and refund.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNon-returnable items:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eBattery\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSpecial orders\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSale items\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGift cards\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eGifted order\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRefunds, Exchanges, and Store Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.\u003c\/p\u003e\n\u003cp\u003eIf you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.\u003c\/p\u003e\n\u003cp\u003eLate or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us at service@eahoraebike.com.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eManual\u003c\/h3\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0722\/9135\/2747\/files\/Eahora_DiRally_S4_Young_OWNER_S_MANUAL.pdf?v=1762481816\"\u003eOwners manual\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Eahora","offers":[{"title":"Red","offer_id":54532578640163,"sku":"CQ0-S4YP0-1RED-1","price":789.0,"currency_code":"USD","in_stock":true},{"title":"Green","offer_id":54532578672931,"sku":"CQ0-S4YP0-green-2","price":789.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/2025BFS4YoungPlusRed.png?v=1764293726"},{"product_id":"romeo-juliet-liner-bag","title":"Romeo \u0026 Juliet Liner Bag","description":"\u003cdiv\u003e\n\u003ch3\u003e\u003cstrong\u003eFEATURES\u003c\/strong\u003e\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cli style=\"text-align: left;\"\u003eMultifunctional design: Meeting different demands.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eLarge capacity\u0026amp; Amazing compatibility.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eSuitable for short and medium-distance travel.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eWaterproof \u0026amp; Ripstop Nylon Material:18 hours waterproof. Easy to clean and more durable.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003ePractical: Fitting for most types of bicycles.\u003c\/li\u003e\n\u003cli style=\"text-align: left;\"\u003eCompatible with Romeo\/Romeo Pro\/Juliet\/Cupid.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e \u003c\/h3\u003e\n\u003ch3\u003e\u003cstrong\u003e\u003cspan style=\"color: #050505;\"\u003eSPECIFICS\u003c\/span\u003e\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePackage Size:\u003c\/strong\u003e \u003cbr\u003e31 * 21 * 9 cm or 13.2 * 8.3 * 3.5 inches\u003cbr\u003e\u003cstrong\u003ePackage Weight: \u003c\/strong\u003e0.9 kg or 1.16 lbs\u003cbr\u003e\u003cstrong\u003eLarge storage capacity:\u003c\/strong\u003e \u003cbr\u003e45 * 33.5 * 14.5 cm or 17.7 * 13.2 * 5.7 inches\u003cbr\u003e\u003cstrong\u003eRecommend Payload:\u003c\/strong\u003e\u003cbr\u003eWithin 176lbs(80kg)\u003cbr\u003eWaterproof fabric and durable zipper.\u003c\/p\u003e\n\u003ch3\u003e \u003c\/h3\u003e\n\u003ch3\u003e\n\u003cstrong\u003e\u003cspan style=\"color: #050505;\"\u003eSHIPPING\u003c\/span\u003e\u003c\/strong\u003e \u003c\/h3\u003e\n\u003cp\u003eFree Shipping. \u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #050505;\"\u003e\u003cspan data-mce-fragment=\"1\"\u003ePreparation Time: 3-5days\u003c\/span\u003e\u003cbr\u003eDelivery Time: 7- 12 days.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #050505;\"\u003ePre-sale production time: 15-20 Days\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Eahora","offers":[{"title":"Green","offer_id":54961925718307,"sku":"BZXT-HCLB-0003","price":63.99,"currency_code":"USD","in_stock":true},{"title":"Gray","offer_id":54961925751075,"sku":"BZXT-HCLB-0001","price":63.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/files\/Rear_liner_bag_green_1.png?v=1776972656"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0861\/2537\/9875\/collections\/eahora_Romeo2_electric_bike_2.png?v=1725337562","url":"https:\/\/www.offgridlux.com\/collections\/eahora.oembed?page=2","provider":"OffGrid Lux","version":"1.0","type":"link"}