The whole process from ordering through receipt with Off Grid Lux was seamless. They responded quickly to our initial questions and helped us decide on the best product to suit our needs. There was a small hiccup with the shipment delivery (the fault of the carrier) and Odd Grid Lux contacted the carrier immediately and had our issue resolved. We researched many vendors before deciding on Off Grid Lux and their pricing and customer service cannot be beat.
I bought this battery to replace my battery that died in my Ecotric 20810 (the fat tire one from around 2019 timeframe). Went on a 2+ hour ride and still had plenty of juice to spare. Wish it was cheaper but....it's a big battery and that's the retail price I guess.
