Shipping Policy

Key Information

Order Cutoff: 5 PM MST
Order Handling: 1-2 business days
Order Transit: 4-7 business days
Free Shipping: For orders over $200 within the United States

Order Processing: Upon placing your order, you will receive an order confirmation email confirming receipt of your order in our system. We will confirm the availability of items in stock and their readiness for immediate shipment. Your credit card will not be charged until we confirm stock availability. Orders are typically processed within 1 to 2 business days. Please note that the cut-off time for order placement is 5 p.m MST. Orders received after this time will be processed on the following business day.

Shipping:

Orders are typically shipped within 1 to 2 business days (Order Handling Time). The transit time, which is the time it takes for the shipment to reach you after it has been shipped, is usually 4 to 7 business days. This makes the total shipping time, from placing the order to delivery, approximately 5 to 9 business days.

Order Handling Time: 1-2 business days
Transit Time: 4-7 business days
Total Shipping Time: 5-9 business days

Free shipping is available for orders over $200 within the United States. Orders under $200 incur a flat fee of $15 for shipping. We currently do not offer international shipping.

Shipping Methods: Our standard shipping method is via one of our third-party freight carriers (18-wheeler). If your order includes items shipped via freight carrier, you will be contacted to schedule a curbside delivery time. Ensure your correct phone number is provided at checkout.

Order Tracking: You will receive tracking information within 24 hours of your order leaving the warehouse. If you do not receive tracking information within six business days of your order, please contact us at orders@offgridlux.com

Address and Order Changes: Please contact us as soon as possible if you need to change your shipping address or cancel an order. You may change your desired delivery address provided your item has not yet been shipped. You can do so by emailing us at orders@offgridlux.com. Please be advised that if your item has already been shipped, we do not guarantee that the address change will be applied (as we are not obligated to do so).

Shipping Options: We offer various shipping options, including:

Curb-side Pickup: Free shipping option with delivery typically within 4 to 7 days.
Threshold Shipping: Items brought to your porch or into a sheltered/garage area.
White Glove Delivery: Includes bringing the item into your room of choice, minor assembly (excluding saunas), and removal of packaging.

Order Cancellations

You may cancel your order for any reason. To do so, please reach out to orders@offgridlux.com and attach your order number.

We will be able to process your cancellation only before your product is shipped (usually 1-2 business days). The sooner you reach out, the better your chances that the cancellation will go through. If you contact us too late, you may then proceed with the standard return process specified in our Return & Refund policy.

Placing Orders

We do not take orders over the phone for security reasons. Simply go to a product detail, place the product into your shopping cart, and complete the checkout process.

Rescheduled Delivery

All deliveries require a signature. If the courier cannot reach you at home, they will leave a calling card, and it is then up to you to arrange another delivery attempt (or perhaps change the delivery address).

Delayed Orders

If the total period of 5-9 business days (max order handling + order transit) has passed and your order is nowhere to be seen, do not panic. Deliveries may be delayed due to external conditions (weather, peak shopping seasons, etc.).

Please wait an additional 3 days and if your order still hasn't arrived, contact us at orders@offgridlux.com and we'll help you.

Damaged Orders

If your items arrived damaged, please notify us within 24 hours of receiving the package. Take photos of the damage and send them to orders@offgridlux.co m along with your order number and a short comment. We will contact you with possible solutions.

Please note that shipping outside the USA is not available. We ship to the lower 48 continental United States only at this time.

By using our site, you agree to these terms of use. If you do not agree, please do not use the site.

If you require assistance or have any queries, feel free to reach out to us at the following contact details:

Contact Number: +1(307) 248-7227

Email: orders@offgridlux.co m

Business Hours: Monday to Friday, 9 am to 5 pm MST

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Great communication and so far it’s great

on the ball

From day one when I ordered a eahora romeo 2 2025 off grid lux has been in constant contact . From shipping the bike to after care I haven't had issues at all . They even called me to check on an issue I had and I actually spoke to a person , who was great by the way . Customer service has fallen to the big internet conglomerates but I didn't feel that way with the purchase , they have really tried to take care of me and answered every question I've asked , even ones that are stated on the site . Im happy I went with them .I hope I can purchase other stuff in the future here .
The products won't be flawless but their customer service is . Thanks again Greg

Amazing ribs

Well built and easy to operate and clean. Effortless cooking and amazing pork ribs.

Excellent customer service

The whole process from ordering through receipt with Off Grid Lux was seamless. They responded quickly to our initial questions and helped us decide on the best product to suit our needs. There was a small hiccup with the shipment delivery (the fault of the carrier) and Odd Grid Lux contacted the carrier immediately and had our issue resolved. We researched many vendors before deciding on Off Grid Lux and their pricing and customer service cannot be beat.

Love it

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